Sullivan's Steakhouse - Anchorage

Review summary

1. KD

   KimberlyD

   Atlanta Metro

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   It took 50 mins to get our drinks and appetizers were there before our drinks. We had a party of 5. Our meal was served with 2 people getting their meal and then the other 3 got theirs 20 minutes later. Server never returned to ask if we needed more drinks, and overall was not engaged because they had too many tables. There’s definitely a management issue here. I used to love it but this is my second situation of slow, non attentive service and so I’ll take a break for a while! I think the way to go is to sit at bar and order honestly.
   

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2. R

   Robin

   Anchorage

   6 reviews

   3.0

   6 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   6 small tables of customers took 41 minutes to get a drink. They overcooked both steaks and, after 3 hours finally got out of there. Too long to wait for food not cooked as ordered.
   

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3. J

   JANICE

   Anchorage

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious. Our waitress was awesome. What a way to start a new year. Thank you
   

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4. M

   Megan

   Anchorage

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Great meal, but not very good service. The restaurant had no shortage of staff and had few tables sat when we arrived. It took an excessive amount of time to get initially greeted by our server, a very long wait for drinks, and our server never returned with an additional appetizer plate after asking her twice. Another server was able to help us. She removed my unfinished drink without checking first, and seemed very irritated while helping us.
   

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5. J

   JC

   Anchorage

   1 review

   4.0

   1 review

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Overall was good with the exception of the over cooked calamari but they took it back and didn’t charge. Wish we sat in the bar because they had live music.
   

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6. G

   Gerardo

   Monterrey

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Very nice service and the food and drinks were very good, price was lower than expected
   

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7. M

   Michelle

   Las Vegas

   5 reviews

   2.0

   5 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 3

   I’ll start by saying I know Christmas night is a very busy night but guess what, the restaurant knows this as well! We had an early reservation at 5:45 in hopes of avoiding problems but it didn’t work out that way. Wait time for our reserved table was 30 minutes. Our server was excellent. He did his best but had no control over the back of the house. Appetizers arrived well prepared and in a very reasonable time frame. Entrees were a problem. A steak house that sells out of filet before 6:00 pm? Come on. We also had to wait right at an hour between appetizers and entree which is just ridiculous. It seems that the Anchorage location just can’t seem to get entrees out if they are even slightly crowded. This was our second visit there this week and wait times for food were unacceptable both times. Our family likes the food so we keep going back but it’s getting to the point where we’re ready to give up and go elsewhere. It’s not worth the aggravation.
   

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8. J

   Jeff

   Anchorage

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We have never been disappointed with the quality of the meals we ordered from Sullivan's Steakhouse. The portions are generous, the presentation on the plate invited you to enjoy the experience and most importantly, the taste of all the entries we have ordered over the years have been five stars. The restaurant was filled to capacity on our visit and the staff moved quickly and very carefully among the tables. We thoroughly recommend Sullivan's Steak House.
   

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9. A

   Ana

   Anchorage

   2 reviews

   2.0

   2 reviews

   Dined on 25 December 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   While it was Christmas Day, it was slow here, which was great. But my steak was undercooked, I felt bad for sending it back to have it fixed, the steak came back overcooked. I then gave up and said that I just didn’t want the steak. The manager at the time came over and offered to take the meal off the ticket as well as a side. Which good thing he did, the side had a hair at the bottom of the food, we had discovered this boxing it in a to go box. We just left the to go box. Never have we ever had such an experience such as this at Sullivan’s and the customer service was great, the chefs must have been having an off day. Not sure about going back anytime soon.
   

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10. J

    John

    VIP

    Anchorage

    23 reviews

    3.0

    23 reviews

    Dined on 25 December 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Server was wonderful, however some employees were rude/appeared quite irritated both at the front desk area and assisting servers with bringing food to tables. I was told I didn’t have a reservation even though I showed the email/text confirmation and the person was quite unpleasant, but luckily my part was seated and I noticed them and just walked past her…
    

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