Sullivan’s Steakhouse - Detroit

Review summary

1. P

   Phelipe

   Detroit

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for the executive lunch menu. It was delicious and the service was also great. Thanks Vanessa for this experience.
   

   Sullivan’s Steakhouse - DetroitResponded today

   Thank you for the 5 star review Phelipe. We are so happy to learn you enjoyed your delicious lunch with great service. We will pass along your praise to Vanessa! So glad you had an incredible experience and look forward to taking exceptional care of you on your next visit!
   

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2. Z

   Zena

   Detroit

   2 reviews

   vip
   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Don’t waste your time or money going. The food came out cold and barely anything on the plate.
   

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3. A

   Aaron

   Detroit

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We arrived at 7:15 for a 7:30 reservation. We were not sat until 8:15. We didn’t receive our first course until 9:15. We finally left at 9:45 without ever receiving our meal. If it wasn’t Thanksgiving and we were from out of town, we would have left. Based on the faces of other diners (can you be a diner if you don’t have food?) we weren’t the only ones with this experience last night.
   

   Sullivan’s Steakhouse - DetroitResponded today

   Thanks for the review. We're truly sorry to hear about your experience at Sullivan’s Steakhouse - Detroit. It's certainly not the standard we aim for. We understand how frustrating it must have been to wait for your meal for such a long time. We appreciate your patience and understanding. We're taking your feedback seriously and will address this issue with our team. We hope you'll give us another chance to make it up to you in the future.
   

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4. J

   Jimi

   Detroit

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We made a reservation for 7:30 PM, but when we arrived, we were informed that there would be a 45-minute wait. An hour later, we were finally seated. After waiting 15 minutes without anyone coming to our table—even to offer water—we decided to address the lack of service. Eventually, someone came to take our order, but we didn’t receive our meals until an hour after that. The environment was loud and chaotic, and I felt for the waitstaff, who seemed overwhelmed and unhappy. It was clear that the restaurant had either overbooked or taken on too many walk-ins. What is the point of making a reservation if they can't seat you at the scheduled time? While the food was good, the overall experience was disappointing.
   

   Sullivan’s Steakhouse - DetroitResponded today

   Thanks for the feedback. We're truly sorry to hear about your experience at Sullivan’s Steakhouse - Detroit. We understand how frustrating it can be to wait for service, especially when you've made a reservation. We're glad to hear that you enjoyed the food, but we're sorry that the overall experience was less than satisfactory. We strive to provide a comfortable and enjoyable environment for all our guests, and we regret that we fell short in your case. We appreciate your comments and will use them to improve our service.
   

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5. S

   Sean

   Detroit

   1 review

   4.0

   1 review

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   My experience at Sullivan’s started a little shaky; we had a reservation for 6:30 but didn’t get seated until around 7:30. Also, my wife and I felt a little upset about not enforcing the dress code, when I made the reservation it said that you couldn’t wear sports clothes because we dressed up and just wanted that type of a fancy date. With all that said, the food was very good and the waitress was very kind. Even with the couple of shortcomings, I would still recommend Sullivan’s and I would return again.
   

   Sullivan’s Steakhouse - DetroitResponded today

   Thanks for the review. We're glad to hear that you enjoyed the food and found our staff kind. We apologize for the initial delay and the dress code confusion. We appreciate your understanding and flexibility during these times. We're committed to improving our service and your next visit will be much smoother. Looking forward to welcoming you back at Sullivan’s Steakhouse - Detroit.
   

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6. H

   Heather

   Indiana

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Hands down the worst dining experience my husband and I have ever had. We made 6:30 reservations for Thanksgiving eve, which we had to book with a credit card to hold.We showed up early only to find about 25ish people packed on the lobby. Once we finally made our way to the hostess she checked us in, while still in the check in process the manager came out and addressed everyone waiting that they were running about 35 minutes behind due to the football game and that they would seat everyone but “it is what it is”. We attempted to get a drink at the bar but the bartender told us that wasn’t allowed and we had to stay at the bar. We were open to sitting at the bar but she then said they were not serving food there. So back to the lobby we went to wait. 75ish minutes after our reservation time we were seated. No one came to take a drink order nothing. Looking around the restaurant you could see all disappointment on everyone’s face. 20 ish minutes later a server comes up and asks us about water, and brings a drink menu. We order quickly while he is still there but our drinks don’t arrive for another 30 minutes. We have now been seated for an hour and have only been served water. Once the drinks arrive we asked if we could finally order and he said we could order starters from the pre-fixed thanksgiving menu. I order a salad and my husband orders the soup, seemed easy and we thought would be quick, NOPE another at least 30 minutes go by until the starters come out. We were finally able to find our server and order the rest of the dinner order. He wasn’t apologetic or even really seemed to care. We are now over 2 hours after being seated and still no main course. My husband spots the manager and explains to him, he asked where we were seated and said he would take care of it. Another 30 mins later still no food or manager. After 3 hours at the table we finally gave up on them. Thanks to their poor service & bad time management nothing else was open for us on thanksgiving
   

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7. S

   Serena

   Grand Rapids

   4 reviews

   1.0

   4 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   I’m sorry to say this was one of my worst dining experiences. From beginning to end it was frustrating and disappointing. We sat down 45 mins after our reserved time, it took 35 mins to get a drink. Our mains arrived 40 mins after our appetizers. And we didn’t see our server at all during that time. I was hoping for a romantic birthday dinner for my husband and this was a big let down. My steak was delicious and so were my husbands Philly cheesesteak egg rolls. That’s the only good I can say. It felt like amateur hour. The runners had no idea what table to take the dishes to so we constantly had to tell them no, we didn’t order that. Not classy service for a pricey place. I’ve been a server…. They need to make some improvements.
   

   Sullivan’s Steakhouse - DetroitResponded today

   Thanks for visiting us. We're sorry to hear about your experience at Sullivan’s Steakhouse - Detroit. We always strive to provide the best service and it's clear we fell short during your visit. We're glad to hear that you enjoyed the steak and egg rolls, but we apologize for the delay and confusion with the runners. We take your feedback seriously and will use it to improve our service. We hope you'll give us another chance to make your next visit a more enjoyable one.
   

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8. L

   London

   Los Angeles

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Waited an hour past our reservation time to be seated. Waiting another hour and a half for our food to arrive just for it to be cold. Then waited another 45 minutes for our bill and desserts. Didn’t end up getting our desserts because another waiter “stole them”. Overall not a great experience and will not be back.
   

   Sullivan’s Steakhouse - DetroitResponded today

   Thanks for the feedback. We're truly sorry to hear about your disappointing experience at Sullivan’s Steakhouse - Detroit. It's clear that we fell short in meeting our service and food standards during your visit. We understand how frustrating it must have been to wait for your food and not receive the quality you expected. We sincerely apologize for this inconvenience and we assure you that we are addressing it promptly. We hope you'll give us another chance to provide you with the quality experience you deserve.
   

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9. S

   Stephen

   Detroit

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a 445 reservation, didn’t get sat 520. That was the shortest wait. We didn’t get our water until about 1 hr into the experience. We voiced our concerns, and were asked “how we would like to continue the night, wait or leave?!?!” The whole ordeal lasted about 3.5 hrs, we couldn’t even get a waiter to get us a second drink or a bill. Overall, doubt I would ever recommend and go back. Such a shame because they charge for food that you expect a certain standard of service. But the product under delivered. Take my advice, save the money and go to grey ghost or somewhere else for that type of hard earned cash.
   

   Sullivan’s Steakhouse - DetroitResponded today

   Stephen - we're truly sorry to hear about your disappointing experience at Sullivan’s Steakhouse - Detroit. It's never our intention to keep guests waiting or provide a less than satisfactory service. We always aim to deliver a great experience, and we regret that we missed the mark during your visit. Your feedback about the delay in service and the lack of water is valuable and will be addressed. We hope you'll reconsider and give us another chance to provide you with the service and dining experience you deserve. Thanks for your honesty.
   

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10. K

    Kelsey

    Philadelphia

    2 reviews

    1.0

    2 reviews

    Dined 4 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 2

    Absolute trash service. Waited 2.5 hours for our food & personally had to get up and ask what was going on. The manager told us he would take $200 off the bill and tried to be slimmy and only took $70 off. WOULD NOT RECOMMEND.
    

    Sullivan’s Steakhouse - DetroitResponded today

    Thanks for the review. We're truly sorry to hear about your recent experience at Sullivan’s Steakhouse - Detroit. We strive to provide our guests with exceptional service, and it's clear we fell short during your visit. We understand your frustration regarding the wait time and the incident with the manager. We assure you, this is not our standard. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with a better dining experience.
    

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