Sullivan's Steakhouse - Tucson

Review summary

1. R

   Rosann

   New York City

   12 reviews

   5.0

   12 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great New Year's Eve experience. We didn't wait long and all of the staff were friendly and attentive. Our waiter Josh was very charming. He made sure we were informed about the menu options and made suggestions. He was always available for anything we needed. Truly above and beyond our expectations. Bone in Rib Eye was cooked perfectly and very tasty. We will definitely go back .
   

   Sullivan's Steakhouse - TucsonResponded today

   Hello Rosann, my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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2. D

   David

   Salt Lake City

   6 reviews

   2.0

   6 reviews

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   New Year’s Eve is our anniversary. Our food was like warm. The restaurant was very busy so service was slow. For the price of food, I expected better. We won’t go back.
   

   Sullivan's Steakhouse - TucsonResponded today

   Hello David, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and would love to hear any more feedback that will help make us better, and I would love to invite you back in to make it up to you. If you would like to do this please call the restaurant at 520.299.4275 and ask for me and I can explain what I would like to do for you. Please don't ever hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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3. R

   Randall

   Tucson

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Mediocre at best. It took 15 minutes after being seated to get water. Restaurant about 1/3 full. One drink order was wrong. 5 minutes after ordering food, the server returned to clarify order. It took 5 minutes to get spoons after a very poor bisque was delivered. Another 10 minutes passed by before salmon delivered with salad. Shrimp cocktail was sad and limp. Beef Wellington bites made with ground beef was ordinary. Server seemed more interested in chatting with friends. Another server passed by and banged into the back of my chair but didn’t pause to apologize. Restaurant extremely loud to where you couldn’t hear the person across the table. Expensive and disappointing.
   

   Sullivan's Steakhouse - TucsonResponded today

   Hello Randall, my name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and we love to hear any feedback that will help make us better. I would love to invite you back in and make it right. If you would like to give us another try please call me at the restaurant and I can explain what I can do for you on a future visit. Yesterday was an off day for us I am so sorry, Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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4. G

   German

   VIP

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The only issues I had was I ordered a medium steak and it was more medium rare. Not terrible, but slightly under my request. Also the lobster mashed potatoes needed a little more seasoning. What I enjoyed was the ambiance. Noise level were low enough to have a conversation without yelling. Drinks were replenished in a timely manner. Thanks for a great experience! To me docking a star for not to my request steak I think is fair .
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello German, My name is Matthew Rochin, General Manager with Sullivan's Steak House. Thank you so much for your 5-star review. I'm sorry your steak was not prepared perfectly for you. We love to hear all feedback, good or bad, it can only make us better. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. I hope you have a wonderful day. Thank you, Matt
   

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5. S

   Sergio

   VIP

   Tucson

   14 reviews

   5.0

   14 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Superb dining experience in every respect! We’ll most certainly return!
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello Sergio my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
   

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6. C

   Christopher

   San Francisco

   10 reviews

   1.0

   10 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Fries were cold. My nephew’s sandwich was cold. All food just okay.
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello Christopher, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of more than 1 star. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. I would love to invite you back in. Please call me at the restaurant at 520.299.4275 and we can discuss what I would like to do for you on your next visit Hope you have a wonderful day Thank you Matt
   

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7. a

   andrew

   VIP

   Las Vegas

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Filet was over cooked...sides were not good especially the Brussels. My ribeye was ok but nothing special. Crab stuffed shrimp were not hot and needed seasoning. Dessert (choc cake and creme brulee) were just ok. Best dishes we had were the apps. (eggrolls and beef Wellington bites). Service was as expected and rated as such - 5 stars. No manager table touch which was odd. Dinner tonight at culinary dropout was half the price and much better all around.
   

   Sullivan's Steakhouse - TucsonResponded 1 day ago

   Hello Andrew, my name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very disappointed we were not worthy of 5 stars and would love to hear any feedback that will help make us better. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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8. C

   Carol

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Christmas dinner at Sullivan’s was very busy. Considering the number of diners, the staff did an excellent job of service that felt surprisingly personal. We were seated at a table for five that felt surprisingly intimate. We were warned by our server that we were going to have to wait a while for our entrees to be prepared. But the time passed comfortably for us at least as it gave us more time for a good family conversation and visit. We have been dining out each Christmas for 10 years (except for 2 years during the Covid pandemic). This was the best Christmas dining-out experience we have had.
   

   Sullivan's Steakhouse - TucsonResponded 6 days ago

   Hello Carol my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. We look forward to number 11 with us!! Thank you, Matt
   

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9. OT

   OpenTable Diner

   Tucson

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   It's really a nice place to go for special occasions and so forth Our main courses were very good but the sides were less desirable. It was clear there was no seasoning on any of the sides we had so that was disappointing For a higher end experience one should not need to doctor up the food. Overall it was time with my family
   

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   Sullivan's Steakhouse - TucsonResponded 6 days ago

   Hello, My name is Matthew Rochin General Manager for Sullivans Steak House. First off I want to thank you for dining with us. I'm very dissappointed we were not worthy of 5 stars and would love to hear any feedback that will help make us better. Please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day Thank you Matt
   

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10. K

    Kimberly

    Tucson

    6 reviews

    5.0

    6 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Josh was our server for Christmas dinner and was fabulous. He made sure we were always taken care of and managed our expectations on timing during an extremely busy time for the kitchen and the restaurant. I’m sure it was a stressful evening but he didn’t let that show. Service was excellent.
    

    Sullivan's Steakhouse - TucsonResponded 6 days ago

    Hello Kimberly, my name is Matthew Rochin General Manager with Sullivans Steak House. Thank you so much for your 5-star review. We look forward to your next memorable dining experience. We love to hear all feedback good or bad it can only make us better, please don't hesitate to ask for the manager on duty or contact me personally at 520.873.8358. Hope you have a wonderful day. Thank you, Matt
    

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