Sullivan's Steakhouse - Wilmington

Review summary

1. V

   Vanessa

   Philadelphia

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Service at Sullivan’s is usually better. Maybe because it's holiday time, it was a large table.they were serving so our service and food was delayed. No coke soda...they were out, only diet coke. It was just okay.
   

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2. A

   Andrew

   Charlotte

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was great as always. Service was a bit slow even though it was t overly packed. Seems our server may have been covering another area that kept her busy so I give the benefit of the as it’s not our normal experience. Will of course go back.
   

   Sullivan's Steakhouse - WilmingtonResponded 1 day ago

   Andrew, Thanks for visiting us! We're thrilled to hear that you enjoyed our food and found our service to be great as usual. We apologize if you felt that our service was a bit slow during your recent visit. We strive to provide excellent service to all our guests, and we're sorry if we fell short. We appreciate your understanding and look forward to welcoming you back to Sullivan's Steakhouse - Wilmington soon! - Marissa Krawciw, General Manager
   

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3. M

   Maureen

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I returned for lunch with a friend from out of town after having such a first great experience the week prior. Holly provided top notch service. Will make Sullivan's a staple in my go to restaurants!
   

   Sullivan's Steakhouse - WilmingtonResponded 1 day ago

   Maureen, We're thrilled to hear about your fantastic experience at Sullivan's Steakhouse - Wilmington! It's always wonderful to hear that our team's service met your expectations. We're especially pleased that you chose to dine with us again, especially given the excitement of your first visit. Your kind words mean a lot to us. We look forward to welcoming you back for another great experience soon! Best regards, Sullivan's Steakhouse - Wilmington Management Team
   

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4. R

   Robert

   VIP

   Philadelphia

   22 reviews

   2.0

   22 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Our group of 6 had a reservation and was seated promptly, but it went downhill from there. The harried server's timing was off and the wait for drinks, apps, wine and entrees was uneven. The bread for the table, even after it was mentioned, never arrived. The bottle of wine arrived well after the entrees, and then we had to wait longer for the glasses. The steak knives arrived about 5 minutes after the entree. Those of us with butter knives were able to dig in, others had to wait. When the entrees arrived, they were placed at all the wrong spots, and one of the servers brusquely told me "that goes there" and directed me to hand my entree to another at our table. (He was obviously unhappy with the others assisting with the entree placement, and took it out on me!) It was at this point that I pointed out that we needed steak knives, and received only a grunt of acknowledgement. It was pretty clear that the staff was not working in a coordinated way, and we paid the price. Needless to say, we did not stick around for dessert. The next time we schedule a dinner at a nice steakhouse, we will choose Bardea, Morton's, or a more reliable option.
   

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5. D

   David

   VIP

   Charleston

   95 reviews

   4.0

   95 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Overall, a good night at Sullivan's. All of our food was very good. Prices were as expected for a high-end steakhouse. Service was polite and prompt, although a little unpolished - the waiter broke the cork in a bottle of wine and had to go into the back to get it decanted. It also felt like the tables were packed into the dining room a little too tightly and the lights were a touch too bright. But those are quibbles, and I would go back to Sullivan's again when looking for a steak in this area.
   

   Sullivan's Steakhouse - WilmingtonResponded 1 day ago

   Thanks for the review, David! We're thrilled to hear that you enjoyed your meal and found our prices to be on point. We're sorry to hear about the incident with the wine bottle, and we appreciate your feedback on the lighting and table spacing. We'll definitely look into these areas for improvement. We're glad to hear that you'd consider returning to Sullivan's Steakhouse - Wilmington. We look forward to serving you again! - Marissa Krawciw, General Manager
   

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6. R

   Ryan

   Philadelphia

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The steak and food was just middle of the road not worth the price.
   

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7. V

   Vikrant

   VIP

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent service, excellent choice of food and excellent server.
   

   Sullivan's Steakhouse - WilmingtonResponded 5 days ago

   Vikrant, We are absolutely thrilled to receive your glowing review! Thank you so much for taking the time to share your positive experience with us. Your kind words have truly brightened our day, and we are delighted to know that you enjoyed every aspect of your visit. Once again, thank you for choosing Sullivan's! We look forward to welcoming you back soon for another delightful dining experience. Wishing you a joyful holiday season and a Happy New Year! - Marissa Krawciw, General Manager
   

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8. M

   Maureen

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I can't say enough good things about Sullivan's!!! It is everything you expect from fine dining! If you have the money this place will check every box you have, exceed any and all expectations and if you can ask for Nick! He did his job! He went out of his way to provide top notch service and add to the already amazing afternoon. I recommend not only him to lead you through your night but also the sea bass, it was to die for!
   

   Sullivan's Steakhouse - WilmingtonResponded 7 days ago

   Maureen, Thanks for the review! We're thrilled to hear that you had such a wonderful experience at Sullivan's Steakhouse - Wilmington. We take great pride in exceeding our guests' expectations and providing top-notch service. We're glad you loved the sea bass and appreciated the experience. We look forward to serving you again soon. - Marissa Krawciw, General Manager
   

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9. D

   Dianne

   VIP

   Philadelphia

   13 reviews

   5.0

   13 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The menu was extensive and the food we ordered was superb in presentation and taste. We were not rushed through our dinner, our waitress was so friendly, helpful with explaining food options. Our experience was outstanding as would be expected of a high caliber restaurant.
   

   Sullivan's Steakhouse - WilmingtonResponded on 15 December 2024

   Dianne, We are absolutely thrilled to receive your glowing review! Thank you so much for taking the time to share your positive experience with us. Your kind words have truly brightened our day, and we are delighted to know that you enjoyed every aspect of your visit. Once again, thank you for choosing Sullivan's! We look forward to welcoming you back soon for another delightful dining experience. Wishing you a joyful holiday season and a Happy New Year! - Marissa Krawciw, General Manager
   

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10. M

    Monika

    Philadelphia

    1 review

    5.0

    1 review

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Hunter was our server yesterday and was 10/10. Her hospitality and attention to detail was on point as well as her menu knowledge and personability. Working in hospitality, it’s great to see exceptional service. Food was great too and so was the rest of the staff. Very polite and courteous
    

    Sullivan's Steakhouse - WilmingtonResponded on 15 December 2024

    Monika, Thank you for your wonderful review! We're thrilled to hear that you had a fantastic experience at Sullivan's Steakhouse - Wilmington. It's great to know that our team's efforts to provide exceptional service and delicious food were appreciated. We strive to make our guests feel welcome and well taken care of and your feedback lets us know we're on the right track. We look forward to serving you again soon. - Marissa Krawciw, General Manager
    

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