Sullivan's Steakhouse - Wilmington

Review summary

1. W

   William

   Philadelphia

   4 reviews

   3.0

   4 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   I am a long-time fan of Sullivan’s but my most recent visit to their Wilmington, DE restaurant did not live up to expectations. I ordered the shrimp and lobster bisque, New York strip, and bananas foster bread pudding from the prix fixe menu. My companions both ordered filet mignon from the main dinner menu. We shared crispy shanghai calamari as an appetizer and the white cheddar & bacon au gratin potatoes (without lobster) as a side. The calamari was tender and tasty but many/most of the pieces arrived without the “crispy” coating. The bisque was overly peppery and lacked a rich seafood flavor. All of our steaks were cooked as ordered and were very good. My strip steak, however, was served without the bourbon peppercorn sauce. One of my companions ordered the gorgonzola butter which was a delicious complement to her filet. The au gratin potatoes were served hot and were very good. The bananas foster bread pudding was okay, but nothing special. Service was friendly and adequate. Overall, the experience was fine but left me wanting more from a restaurant at this price point.
   

   Sullivan's Steakhouse - WilmingtonResponded today

   William, Thank you for your feedback. We're glad you enjoyed our filet mignon and au gratin potatoes, but we're sorry the other dishes didn't meet your expectations. We strive for consistency and your comments about the shrimp and lobster bisque, New York strip, and bananas foster bread pudding will be shared with our culinary team. We're sorry to hear about your experience with our bourbon peppercorn sauce for the steak, and we appreciate your honest feedback. We hope you'll give us another chance to impress you in the future. - Marissa Krawciw, General Manager
   

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2. N

   Nancy

   Philadelphia

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   we came here for dinner to celebrate my husband’s birthday and it was a great experience. our server Russell was extremely attentive and kind and our meals were delicious. the dessert especially was out of this world!
   

   Sullivan's Steakhouse - WilmingtonResponded today

   Thanks for visiting us, Nancy! We're thrilled to hear that your husband's birthday dinner at Sullivan's Steakhouse - Wilmington was a great experience. It's wonderful to know that you enjoyed our delicious meals and our special dessert. We strive to provide attentive service and a memorable dining experience, and we're glad we hit the mark for you. We look forward to welcoming you back for more celebrations! - Marissa Krawciw, General Manager
   

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3. D

   Dr George

   Philadelphia

   41 reviews

   5.0

   41 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve been going to Sullivan’s since 1997! It’s our go to bar restaurant! Awesome ambience, service is usually top notch, their signature “Knock Out” Martini is the best around! For a period since 2020 the restaurant went shall I say, down hill… clientele to service but over the past year or so it’s made a tremendous comeback! No it’s not “top of the line Del Frisco’s” but for a time there it was along the lines but then dropped to an average restaurant. I think the menu has improved, the service definitely improved but I miss the svelte waitresses in black skirts & fancy tights & the waiters that were also so called “eye candy” as my wife and daughter put it. Although they’ve made the restaurant for the “common folk” it’s missing its luster but it’s coming back I think . Anyway, Alyssa our waitress tonight was “Better than the meal and drinks” she made the night! Her service was impeccable, over the top and outstanding. She was conscientious, observant and pleasant! By far the “BEST” service we’ve had there in a few years! The girl deserves a raise but not a promotion b/c we need her serving no managing! But “show her the MONEY!” I’ll be requesting Alyssa from now on!!! and I have a huge referral base! Doc & Pam
   

   Sullivan's Steakhouse - WilmingtonResponded 1 day ago

   Thanks for the review, Dr. George! We're thrilled to hear that you've been with us since 1997 and that you consider Sullivan's Steakhouse - Wilmington your go-to bar restaurant. We're glad to know that you enjoyed our ambiance, service, and our signature Knock Out Martini. We're always striving to improve our menu and service, and your feedback is invaluable. We appreciate your kind words about Alyssa, and we're excited to see your daughter's review soon! - Marissa Krawciw, General Manager
   

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4. D

   Diane

   San Diego

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our yearly tradition did not disappoint for the most part. Holly our server was sweet and very friendly. The calamari was delicious…. Not breaded, very tender and the sauce was delicious. The ONLY complaint I have is this : all potato options, other than a backed potato, contained lobster…… my husband is allergic to lobster. So he couldn’t eat mashed, AU gratin or Mac and cheese because they ALL contain lobster. Perhaps having lobster as an addition could better serve more people who want a potato dish as a side. Thank you and Happy New Year
   

   Sullivan's Steakhouse - WilmingtonResponded today

   Diane, Thank you for taking the time to share your experience and for continuing your yearly tradition with us. We’re delighted to hear that you enjoyed the calamari and Holly’s attentive service—it means a lot to us! We sincerely apologize for the confusion regarding our potato side dishes. Both the au gratin potatoes and mashed potatoes are indeed available without lobster, and we regret that this wasn’t communicated during your visit. We’ll review this internally to better accommodate our guests with similar dietary needs. Thank you again for your kind words and valuable input. We hope to welcome you back next year and ensure a seamless dining experience. Wishing you and your family a Happy New Year! - Marissa Krawciw, General Manager
   

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5. d

   dushawn

   VIP

   Baltimore

   14 reviews

   5.0

   14 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Our experience was a rememberable one. We must have had the best waitress in the place. The food was fantastic! A bit noisy but it was because it was New Year’s Eve. Thank you so much for making our anniversary special.
   

   Sullivan's Steakhouse - WilmingtonResponded 2 days ago

   Dushawn, Thank you so much for your kind words! We're thrilled to hear that you had a memorable experience at Sullivan's Steakhouse - Wilmington. It's great to know that our waitress made your experience even better and that you enjoyed our food. We're sorry about the noise, it's the festive mood that can sometimes make things a bit lively. We hope to serve you again soon for another special occasion. - Marissa Krawciw, General Manager
   

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6. C

   Christopher

   Philadelphia

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Enjoyable experience. Will return and recommend to others for special occasions.
   

   Sullivan's Steakhouse - WilmingtonResponded 2 days ago

   Christopher, Thank you so much for taking the time to leave us a five - star review! We are thrilled to hear about your positive experience at Sullivan's. Your feedback means a lot to our team, and we're delighted that you enjoyed your visit. We truly appreciate your support and hope to welcome you back soon. Have a Very Happy New Year!- Marissa Krawciw, General Manager
   

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7. R

   Ronnie

   Philadelphia

   11 reviews

   5.0

   11 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent Dinner. Will definitely be back. Great Service!
   

   Sullivan's Steakhouse - WilmingtonResponded 2 days ago

   Ronnie, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your dinner at Sullivan's Steakhouse - Wilmington. Our team strives to provide excellent service and it's great to know we hit the mark during your visit. We look forward to welcoming you back soon for another great dining experience. - Marissa Krawciw, General Manager
   

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8. A

   ALAN

   VIP

   Philadelphia

   52 reviews

   2.0

   52 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Filet mignon under sized. Vegetable s not hot. Very pricey.
   

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9. S

   Serafina

   VIP

   Philadelphia

   7 reviews

   1.0

   7 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Started out waiting 30min for a table in a crowded doorway, and we had a reservation along with the other patrons waiting. While waiting the bar service was lacking (service and quality of drinks). We then sat at the table for 20min waiting to find out which waitress was for our table and turned out to be all of them. The icing on the cake was that the food was meh and the angry shrimp was not edible. We were seated in an extension of the restaurant which also served as the storage area. The ‘new years eve experience’ was lacking with no live music as advertised and wait staff just getting people in and out for dinner. We will not be dining there again.
   

   Sullivan's Steakhouse - WilmingtonResponded 2 days ago

   Thanks for the review, Serafina. We're sorry to hear that your experience at Sullivan's Steakhouse - Wilmington didn't meet your expectations. We apologize for the confusion regarding your reservation and the service you received. We strive to provide a high-quality experience for all our guests and it's clear we fell short during your visit. We're also sorry to hear about your experience with the food and the shrimp. We take all feedback to heart and will use this as an opportunity to improve. We hope you'll reconsider and give us another chance to provide you with the dining experience you deserve. - Marissa Krawciw, General Manager
   

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10. G

    Gregory

    Philadelphia

    8 reviews

    4.0

    8 reviews

    Dined 5 days ago

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 4

    We really liked the variety of the menu. It was NYE and the restaurant was full. Dings: they were out of components for a Vieux Carré (on the drink menu) for a 5:30pm reservation, the shrimp cocktail was a tad underdone and we had to ask well into the meal for bread. The smoked rosemary old fashioned was an apt substitute and the other things happen sometimes. A little rush her, a miscommunication there. In the plus side we had a fantastic table, the service was just right and we had a great meal together. Overall a good experience and we’ll come back. So much more on the menu to explore.
    

    Sullivan's Steakhouse - WilmingtonResponded 2 days ago

    Gregory, Thank you for taking the time to share your experience at Sullivan's Steakhouse - Wilmington. We're thrilled to hear that you enjoyed our variety menu and we're sorry for the oversight with the Vieux Carré. We appreciate your patience and understanding, and we're glad that you had a great time overall. We look forward to welcoming you back soon for more exploration of our menu. - Marissa Krawciw, General Manager
    

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