SuperKim Crab House - Bellevue

SuperKim Crab House - Bellevue reviews from people who’ve dined at this restaurant. Based on recent rating.

1. OT

   OpenTable Diner

   Seattle2 reviews

   2.0

   Dined on 9 March 2025

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Crab is very salty and the superkim chicken original did not have any taste to it and they forgot the sauce that is supposed to come with it
   

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2. C

   Curtis

   Seattle1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   It was evident they didn’t staff appropriately for Valentine’s Day being a new location. The issue is how they handled it. Food was pretty good but it took us 3 hours to eat. And we ate at the bar! Feel like this could be a good place to eat…once they figure it out.
   

   SuperKim Crab House - BellevueResponded on 11 March 2025

   Hi Curtis, Thank you for joining us on Valentine’s Day and for sharing your experience. We truly appreciate your patience and understanding as we navigated the high demand at our new location. We sincerely apologize for the long wait time. While we strive to provide both excellent food and service, we recognize that we fell short in staffing and execution that evening. Your feedback is invaluable, and we are actively working on improving our operations to ensure smoother service, especially during peak times. We’re glad to hear you enjoyed the food, and we’d love the opportunity to provide you with a better experience in the future. Thank you again for your feedback, and we hope to see you again soon!
   

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3. W

   Wendy

   Toronto2 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Food is good, however the restaurant needs to fix other issues quickly before it gets buried in not so favorable reviews. They appear to accept many more reservations than they are able to handle. We went on a busy night, even with a reservation we ended up waiting for 45 minutes to be seated and another hour to get food.
   

   SuperKim Crab House - BellevueResponded on 19 February 2025

   Wendy, Thank you for your honest feedback, and we’re glad you enjoyed the food. We completely understand your frustration with the long wait times on Valentine’s Day. The overwhelming number of reservations exceeded what we were prepared to handle, and we take full responsibility for that. We recognize that we need to improve our reservation management and service speed, and we are actively working on adjustments to ensure a smoother experience moving forward. Your feedback is invaluable in helping us improve. We truly appreciate your patience and hope you’ll consider giving us another chance. Please reach out to us directly—we’d love to invite you back for a much better experience. Best, Superkim
   

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4. OT

   OpenTable Diner

   Seattle1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Not SUPER at all. An hour to get appetizer and it was cold and chewy. Sent it back and they brought a new one at 4000°. Never got water refills. 1 3/4 hour to get meal. Staff kept apologizing like we were in this together. Of course pay in front of staff so they watch what u tip. Terrible experience. Go somewhere else.
   

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5. C

   Cameron

   Seattle1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Terrible service, 1 hr just to get water. Food is fine but expensive.
   

   SuperKim Crab House - BellevueResponded on 17 February 2025

   Cameron, We’re truly sorry for the long wait and lack of service on Valentine’s Day. That’s not the experience we want for our guests, and we take full responsibility. The overwhelming demand that night caught us off guard, and we recognize that we didn’t meet expectations. We appreciate your feedback on both service and pricing and are working to improve operations. If you’re open to it, we’d love the chance to make it right. Please reach out to us directly—we’d be happy to invite you back for a better experience. Best,
   

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6. d

   dimple

   Seattle50 reviews

   4.0

   Dined on 12 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Relatively new place and a newer location in Bellevue. Looks promising. Their menu is interesting and food quality was mostly fine. Build your own boil was definitely a highlight. A few opportunities they have is to keep coffee and tea options if they are going to be open for brunch. Also, they should consider validating parking if they are going to be in a prime location where parking is expensive.
   

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7. S

   Suzanne

   Seattle7 reviews

   5.0

   Dined on 27 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved our experience the food was delicious! Would definitely be returning.
   

   SuperKim Crab House - BellevueResponded on 28 December 2024

   Hello Suzanne, Thank you so much for your kind words! We’re thrilled to hear you loved your experience and enjoyed the delicious food. We can’t wait to welcome you back for another great visit soon! -SuperKim-
   

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8. m

   manuela

   Seattle3 reviews

   4.0

   Dined on 22 December 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Decent place, but relatively inexperienced staff. They said they don't have serving spoons, bring 4 plates for 5 people.They charged 20% gratuity for a party of 5 .. Food was good, but the service was so so.. A sangria that was brought tasted like mulled wine. WOuld not go again, unless I had no choice.
   

   SuperKim Crab House - BellevueResponded on 25 December 2024

   Thank you for sharing your feedback. We’re glad to hear you enjoyed the food, we’re sorry that the service didn’t meet your expectations. We are working on training our staff to improve their efficiency and ensure a seamless dining experience for all our guests. Regarding the serving spoons and plates, we appreciate you bringing this to our attention—it’s something we’ll address to ensure better preparation. As for the 20% gratuity, it is standard for parties of 5 or more, and we make efforts to communicate this policy to all our guests. Your feedback about the sangria is noted, and we will review our recipe to ensure it meets expectations. We hope you’ll consider giving us another chance to provide the exceptional experience we aim to deliver. Thank you again for your insights!
   

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