Sur Restaurant

Review summary

1. L

   Len

   VIP

   Las Vegas

   8 reviews

   5.0

   8 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a great restaurant ambiance was amazing service was outstanding The short rib was perfect
   

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2. J

   Jennifer

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience at Sur. The food, drinks and ambience were amazing. Highly recommend the Pumptini and Fried Goat Cheese Balls. Braised short ribs with the lobster and butter mashed potatoes was to die for… As a Vanderpump Rules fan we were excited just to be there and then everything was better than our expectations. Also cool to see Guillermo and Peter there who were both very attentive to the customers.
   

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3. J

   Jennifer

   Portland

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was incredible and the service was impeccable. Guillermo came to our table and was so very kind and lovely! It was a fantastic experience and everyone has to go check it out!
   

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4. I

   Ignatius

   VIP

   Vancouver

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   If we didn't watch VPR - probably wouldn't go back. Food was average and service mostly inattentive
   

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5. S

   Shahar

   VIP

   Los Angeles

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst Experience of My Life From start to finish, this was a disaster. First, it was freezing. There were plenty of heaters around, but when we asked the waiter to turn one on, he said he couldn’t move them. We had a prepaid menu, and the service was painfully slow. It took 45 minutes just to get the first dish—a soup. The second dish was a steak. I ordered it medium, but it came rare. The quality of the steak was terrible—completely inedible. The food was awful, the service was terrible, and the entire experience was beyond disappointing. I would never go back.
   

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6. G

   Giuliani

   Unspecified

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Food was real good. The servers are eager to help and have a lot of happy energy.
   

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7. L

   Lennys

   Los Angeles

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   As I approached the day with modest expectations, especially since it was Valentine's Day, I found myself genuinely curious about the experience ahead. The venue was beautifully decorated with an array of flowers and plants, which I thoroughly enjoyed. However, if you're considering dining here, I’d recommend eating a little something beforehand, as the portion sizes leaned toward the smaller side—this was my main concern for the evening. It’s also good to keep in mind that nonalcoholic drinks are priced the same as regular cocktails, which might catch you off guard. On a brighter note, the food was absolutely delicious, though there was a bit of a wait between courses; then again, it was Valentine's Day, so a little patience is to be expected.
   

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8. T

   Tabithia

   Los Angeles

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   I booked this restaurant for Valentine’s Day, excited about the location and the beautiful ambiance. Since the menu wasn’t posted in advance, I took a chance, thinking it might be a fun surprise. It wasn’t. The food was mediocre, and for $100 per person, you’d expect at least a drink option, but no—only tap, sparkling, or still water was included. Anything else, even a soda, had to be purchased separately. We ran into traffic, as expected in LA, and called ahead to let them know we’d be a little late. Instead of a simple accommodation, it turned into an unnecessary hassle. When we finally arrived, we were taken to a dull, back-room dining area, completely separate from the vibrant, well-lit spaces that had initially drawn us to this place. There were plenty of open tables in the nicer sections, but for whatever reason, we were stuck in a bland, lifeless room with no music or atmosphere—certainly not the romantic setting we had in mind. Then came the service issues. Since we had prepaid, they already had our money, and when I asked if there was any refund option, I was essentially told to “talk to the Wizard of Oz upstairs” as if it were an impossible request. On top of that, gratuity was automatically added, which would be fine if drinks had been included, but since they weren’t, we had to place separate orders for anything beyond water—meaning we got hit with another round of gratuity. Overall, the experience felt like a complete bait-and-switch. The restaurant itself is gorgeous, but the way they handled this event was a ripoff. It wasn’t worth the money, and I wouldn’t return, especially for a special occasion.
   

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9. A

   Amy

   Los Angeles

   2 reviews

   5.0

   2 reviews

   Dined on 5 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely venue, we sat out the back garden area which was nice. The heaters were going so we weren’t cold at all. The food was beautiful, highly recommend the dishes we had - olives, charred octopus, seafood ceviche and truffle fries.
   

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10. J

    Jessica

    Fort Lauderdale

    1 review

    5.0

    1 review

    Dined on 31 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Everything we expected! So much fun and can’t wait to go back!
    

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