SURV Restaurant

Review summary

1. I

   Ian

   VIP

   Philadelphia

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a wonderful experience, whether just stopping in for pizza and drinks or a full entree and dessert.
   

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2. J

   Jennifer

   VIP

   Philadelphia

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   We waited for over 45 minutes for our drinks to arrive. The salads came out before our drinks. Two of our meals were under cooked. The staff seemed very overwhelmed.
   

   SURV RestaurantResponded 2 days ago

   Thank you for sharing your experience with us, Jennifer. We apologize for the long wait and disappointment in your meals during an extremely busy Christmas Eve service. Your feedback is invaluable, and we’ll address these concerns with our team. We hope to have the opportunity to provide you with a better dining experience in the future.
   

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3. E

   Ed

   Philadelphia

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The restaurants atmosphere was awesome. Beautiful restaurant. The prices are very reasonable. Service was perfect.
   

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4. J

   Jennifer

   New York City

   6 reviews

   4.0

   6 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   My fiancée and I planned an anniversary dinner at SURV. Upon arriving (with a reservation) I requested a booth which the male host said they were taken while 3 were open and the restaurant was quiet. The male host then says I have to put you in the “common” area and puts us in a table right in front of the kitchen where the door was going open and close constantly. The host was rude and didn’t compromise but then a very nice waiter took our concern and moved us which was greatly appreciated. Food was good but not over the top great. I enjoyed their drinks more. Ambiance was very nice and my waiter was awesome!
   

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   SURV RestaurantResponded on 20 December 2024

   Hi Jennifer - Thank you for the detailed feedback. We are happy to hear that our server took care of everything for you and you were able to have a good anniversary meal with us.
   

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5. B

   Beep1211

   Philadelphia

   7 reviews

   4.0

   7 reviews

   Dined on 11 December 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   There were 7 of us for a birthday dinner. The ambience is great and the service was wonderful. The food, however, is so so. Nothing great. Two people had the scallops and it was all served swimming in an oily liquid. One person had a shrimp pizza that was supposed to be spicy and was not at all. All the food was just warm. Nothing was hot. The mocktail menu was nice. Not sure I would come back when there is much better food in the area.
   

   SURV RestaurantResponded 2 days ago

   Thank you for celebrating a birthday with us and for highlighting the great ambiance and service. We’re sorry to hear the food didn’t meet your expectations and appreciate your detailed feedback. We hope to have another chance to serve you in the future!
   

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6. P

   Peter

   VIP

   Philadelphia

   4 reviews

   5.0

   4 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was fantastic and the service was awesome. They provided us complementary appetizers and seem to really appreciate our business. I look forward to going back.
   

   SURV RestaurantResponded 2 days ago

   Thanks for the compliments, Peter! See you soon
   

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7. M

   Matthias

   VIP

   Philadelphia

   12 reviews

   4.0

   12 reviews

   Dined on 23 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Alex one of the Managers was very attentative and Chris, our waiter was excellent. Excellent Food choices and food quality.
   

   SURV RestaurantResponded on 25 November 2024

   Thanks for the 5 star review, Matthias!
   

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8. L

   Lee

   Philadelphia

   1 review

   5.0

   1 review

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service excellent food overall great experience. I would definitely recommend it to friends and family. Everybody in the restaurant was friendly attentive. I couldn’t ask for a better place to eat.
   

   SURV RestaurantResponded on 25 November 2024

   Thanks so much Lee! We look forward to your return visit!
   

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9. M

   Maria

   Philadelphia

   1 review

   2.0

   1 review

   Dined on 16 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Ate at Surv last night for the 4th year Anniversary dinner. We should have left after sitting for 15 minutes without anyone coming over despite lots of people running around. We had read about how good the anniversary dinner was so decided to stay. If I could give no stars for service I would. It was the worst service I have ever had! Again, despite lots of people running around (not quite sure what everyone was doing). The food was really delicious; small portions though! Glad we ordered the pizza special. The wait was so long between courses we were more than ready for our next course. We had a 6:30 reservation and didn’t leave there until close to 9:00pm. I asked the waitress if this was typical and she said no. Also, the waitress forgot to put our pizza order in so told us she would put it in late and take it off the bill. When the bill came and I said the pizza was on there she just said yes and acted like she didn’t say she was going to take it off. We were hungry and needed the pizza so I wasnt going to make a fuss about it; also it was delicious. We got the margarita one. Unfortunately, dispute the good food I won’t be going back there anytime soon.
   

   SURV RestaurantResponded on 25 November 2024

   Thank you for sharing your detailed feedback. While we’re pleased you enjoyed the food, we regret the service issues you encountered and the extended wait times. Your experience does not reflect the standard we aim to provide, and we will be addressing these concerns with our team to prevent this from happening again.
   

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10. N

    Neil

    Philadelphia

    1 review

    5.0

    1 review

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We were there for an evening out and were pleased with the food and service. We had the 4th anniversary 4 course special. It was excellent. Our server Peggy took great care of us.
    

    SURV RestaurantResponded on 25 November 2024

    Thanks for the lovely review, Neil! We're glad you enjoyed our anniversary menu
    

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