Sushi Roku - Manhattan Beach

Review summary

1. J

   Jeff

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 2 February 2025

   1. Overall 2
   2. Food 5
   3. Service 3
   4. Ambience 5

   Made us wait over an hour for our reservation. Management could care less. Comped us nothing
   

   Is this helpful?

2. W

   Wendy

   VIP

   Los Angeles

   9 reviews

   2.0

   9 reviews

   Dined on 4 January 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We arrived and even though we had a reservation we were waiting in line and there was no one managing the front. I had seen someone talking with a contractor in the front of the restaurant so I went to see if someone could help all of us and he acted surprised and said “oh sorry” and sat us after a 10 minute delay. No big deal but just really odd. It was a late lunch and so the restaurant was pretty empty, but service was super slow and they were really focused on setting up for the evening versus helping us. Food was mediocre… Not a lot of flavor. And whole experience really left us not wanting to come back ever again. Bummer because we were really looking forward to this. 
   

   Sushi Roku - Manhattan BeachResponded on 10 January 2025

   Hello Wendy Thank you for sharing your experience with us. We sincerely apologize for the delay and lack of attention you experienced upon arrival. We deeply regret that your visit didn’t meet your expectations and we'd love the chance to make it right and would like the opportunity where we can better serve you. Best regards, Kassandra Gomez Maitre D' Sushi Roku Manhattan Beach
   

   Is this helpful?

3. R

   Rhona

   VIP

   Los Angeles

   32 reviews

   5.0

   32 reviews

   Dined on 29 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was outstanding and food delicious as usual
   

   Sushi Roku - Manhattan BeachResponded on 3 January 2025

   Hello Rhona Thank you so much for your wonderful feedback! We're happy to hear that you found our service outstanding and our food delicious. It’s always our goal to ensure every visit is enjoyable, and it means the world to us to know we’ve met your expectations again. We truly appreciate your continued support and look forward to welcoming you back soon! Best regards, Kassandra Gomez Maitre D' Sushi Roku Manhattan Beach
   

   Is this helpful?

4. C

   Corrin

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 24 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was amazing. Nadia was sweet with great recommendations. I will be back!
   

   • 
   • 
   • 

   Sushi Roku - Manhattan BeachResponded on 28 December 2024

   Hello Corrin Thank you so much for your kind words! We're happy to hear you had such an amazing experience and that Nadia could make your visit even more special with her recommendations. We'll be sure to share your compliments with her! We can't wait to welcome you back soon. Best regards, Kassandra Gomez Maitre D' Sushi Roku Manhattan Beach
   

   Is this helpful?

5. P

   Phoebe

   Los Angeles

   14 reviews

   3.0

   14 reviews

   Dined on 22 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   Hostess are bartender we’re not friendly or welcoming. We were a bit disgusted and almost chose another place to go. They were not in the “my pleasure” elite club, and not trying period. Our waitress was great, very nice and efficient. The food was just okay, all 3 of us thought the crab was not fresh and neither was the meat wrapped around the asparagus. I’m not sure we’d go back there.
   

   Sushi Roku - Manhattan BeachResponded on 27 December 2024

   Hello Phoebe Thank you for taking the time to share your experience with us. We understand the importance of first impressions, and we’re truly sorry that we fell short in this area. We appreciate your feedback, and we hope you'll consider giving us another opportunity to provide a more positive experience in the future. Best regards Kassandra Gomez Maitre D' Sushi Roku Manhattan Beach
   

   Is this helpful?

6. P

   Paula

   VIP

   Los Angeles

   46 reviews

   5.0

   46 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We enjoyed ourselves. We had to wait for the other couple (holiday parking). The food, service was great. We will be back.
   

   Sushi Roku - Manhattan BeachResponded on 27 December 2024

   Hello Paula Thank you for your 5-star review! We're happy to see you enjoyed your experience with us. We look forward to serving you again soon! Best regards, Kassandra Gomez Maitre D' Sushi Roku Manhattan Beach
   

   Is this helpful?

7. V

   VALERIE

   VIP

   Central Coast

   1 review

   5.0

   1 review

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went there to celebrate my birthday and it did not disappoint. Great food great service great ambience. The staff and the management amazing and always makes me feel special.
   

   Sushi Roku - Manhattan BeachResponded on 17 December 2024

   Hello Valerie Thank you so much for choosing to celebrate your special day with us and for taking the time to share your kind words! We are happy to hear that the food, service, and ambience exceeded your expectations. Our staff and management always strive to make every visit memorable, and knowing that you felt truly special makes us so happy. We look forward to welcoming you back for more celebrations in the future! Best regards, Kassandra Gomez Maitre D' Sushi Roku Manhattan Beach
   

   Is this helpful?

8. T

   Toni

   VIP

   Los Angeles

   96 reviews

   5.0

   96 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are always treated well here. Staff is great and the maître d’ usually remembers us and comes over to greet us, which is nice.
   

   Sushi Roku - Manhattan BeachResponded on 17 December 2024

   Hello Toni Thank you so much for your kind words and loyalty! We’re delighted to hear that you always feel well taken care of when visiting us. We look forward to welcoming you back again soon! Best regards, Kassandra Gomez Sushi Roku Manhattan Beach
   

   Is this helpful?

9. I

   Isaac

   Los Angeles

   24 reviews

   5.0

   24 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 4

   good food, great drinks, nice atmosphere, service was ok
   

   Sushi Roku - Manhattan BeachResponded on 21 November 2024

   Hi Isaac, My name is Kassandra, I am the Maitre D’ at Sushi Roku Manhattan Beach. I am happy to hear that you enjoyed our food and drinks, as well as the atmosphere. We hope you visit us again soon!
   

   Is this helpful?

10. R

    Renee

    Los Angeles

    1 review

    5.0

    1 review

    Dined on 14 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Went for a birthday and they treated us like royalty. So amazing.
    

    Sushi Roku - Manhattan BeachResponded on 30 November 2024

    Hello Renee That sounds like an unforgettable celebration! I’m glad you had such an amazing time at Sushi Roku. We hope to see you again soon! Kassandra Gomez Maitre D' Sushi Roku Manhattan Beach
    

    Is this helpful?