Sushi Roku - Palo Alto

Name: Sushi Roku - Palo Alto
Address: 180 El Camino Real suite 700, Palo Alto, CA, United States, 94304
Telephone: (650) 507-2100
Price range: $30 and under
Rating: 4.2

4.2

6 Reviews

$30 and under

Sushi

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2 people

1 Jan 2025

19:00

Booked 14 times today

Lively

Sushi Roku is revolutionizing the culinary scene. A Japanese sushi concept new to Palo Alto, unites the elements of inventive fusion dishes, hip ambiance and trendy cocktails while offering unparalleled hospitality.

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Additional information

Dining style
Casual Dining
Price
$30 and under
Cuisines
Sushi, Seafood, Japanese
Hours of Operation
Mon–Thu, Sun 10:30–21:30 Fri, Sat 10:30–22:00
Phone number
(650) 507-2100
Website
https://www.sushiroku.com/locations/palo-alto
Dress code
Business Casual

Location
180 El Camino Real suite 700, Palo Alto, CA 94304
Area
Palo Alto
Parking details
None
Additional
Bar/Lounge, Counter Seating, Happy Hour, Patio/Outdoor Dining

What 6 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2

4.2 based on recent ratings

4.4Food
4.1Service
4.3Ambience
3.6Value

Noise • Moderate

6 Reviews

M
Mus
VIP
San Francisco
13 reviews
2.0
13 reviews
Dined 3 days ago
1. Overall 2
2. Food 3
3. Service 2
4. Ambience 3
This location is not consistent with the awesome experience and food I enjoyed in original locations in Southern CA and also Las Vegas since this restaurant group started. Maybe there’s been few oversights been done to ensure same quality and experience. I had a reservation for indoor but they only had tall dining table or sushi bar seating. Again, could have easily notify customer who reserved indoor seating ahead of time or allow reservation to pick different indoor seating. There were 4 tables of 4 open but they sat us instead on the happy hour bar table. Service was just ok with server not greeting until we sat for more than 10 minutes. Asked if we’ve been there but didn’t explain nor ask what we would like to drink. Food is good, not great with sauces mix different from one nigiri to another for the same fish. Also their Izakaya Feast offering on main menu says favorites from all items in menu but turns out they bring out another menu which is just an another fixed prix menu with no choice. Very misleading in my opinion.
Sushi Roku - Palo AltoResponded 2 days ago
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet the high standards you’ve enjoyed at our other locations. We understand your frustration with the seating and communication, and we’ll work on ensuring our guests are properly notified and given options when reservations are made. We also apologize for the delay in service and for the confusion with the Izakaya Feast offering. Your comments will be shared with our team to ensure consistency from now on.
1 person found this helpful
A
Alexandra
Central Coast
3 reviews
3.0
3 reviews
Dined 5 days ago
1. Overall 3
2. Food 5
3. Service 2
4. Ambience 4
Took too long to get food served. Some at our table were served and other were waiting for 20+ mins. Food was good though.
Sushi Roku - Palo AltoResponded 2 days ago
Thank you for your feedback. We're glad you enjoyed the food, but we’re sorry to hear about the delay and staggered serving times at your table. This isn’t the experience we aim to provide, and we’ll address this with our team to ensure smoother service in the future. We appreciate your patience and hope to make your next visit seamless and enjoyable!
1 person found this helpful
A
Adam
VIP
San Francisco
3 reviews
3.0
3 reviews
Dined on 24 December 2024
1. Overall 3
2. Food 5
3. Service 2
4. Ambience 5
The food has always was awesome… We waited an hour and 10 minutes for our table after our reservation time which was fine. They bought us drinks and sent a few appetizers so I was appreciative of that then our waiter disappeared for 30 minutes to go talk to some other guy at the bar, which was very odd. Still love this place. I still give everything a five stars. This one experience was not the best we’ve ever had, though.
Sushi Roku - Palo AltoResponded 2 days ago
Thank you for your loyalty and for taking the time to share your experience. We're glad you continue to love our food and appreciate your understanding during the wait—We sincerely apologize for the delay in service you experienced; that's not the level of attentiveness we strive for. Your feedback is invaluable, and we'll address this with our team to ensure a smoother experience in the future. We look forward to welcoming you back.
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S
Sunny
VIP
Hawaii
1 review
1.0
1 review
Dined on 19 December 2024
1. Overall 1
2. Food 2
3. Service 1
4. Ambience 4
Bad service. Even though we specifically reserved for “Standard” seat for our dinner, they put us outside and we were cold the entire time. They explained Standard means both inside and outside, but there is a separate line for “Outdoor” when making a reservation on Opentable, which I did not select. They said they would move us to the table next to us that was empty and closer to heater but never did. Food is pretty good but definitely overpriced.
Sushi Roku - Palo AltoResponded on 22 December 2024
Thank you for your feedback, and we sincerely apologize for the seating confusion and not moving you as promised. We’re sorry for any discomfort caused and appreciate your comments on the food. Your input helps us improve, and we’ll work to provide a better experience in the future.
1 person found this helpful
S
Shaina
San Francisco
2 reviews
5.0
2 reviews
Dined on 15 December 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 3
Love the food, our server was EXCELLENT and super caring and helpful for my mother, who was struggling through a diabetic episode. Only downside is it is a really tough restaurant to have conversation in. Very loud! But still love it.
Sushi Roku - Palo AltoResponded on 19 December 2024
Thank you for your kind words! We're thrilled you loved the food and that our server could assist your mother during a challenging moment. We appreciate your feedback on the noise level and will keep it in mind. We look forward to welcoming you back soon!
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M
Moshe
VIP
San Francisco
4 reviews
5.0
4 reviews
Dined on 14 December 2024
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Excellent food and very professional service. Will definitely visit again
Sushi Roku - Palo AltoResponded on 17 December 2024
Thank you Moshe! We look forward to seeing you again!
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Sushi Roku - Palo Alto is rated 4.2 stars by 6 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

1 Jan 2025

19:00

Booked 14 times today

Order delivery or takeout

180 El Camino Real suite 700, Palo Alto, CA 94304

Additional information

Area
Palo Alto
Hours of Operation
Mon–Thu, Sun 10:30–21:30 Fri, Sat 10:30–22:00
Price
$30 and under
Cuisines
Sushi, Seafood, Japanese
Dining style
Casual Dining
Dress code
Business Casual
Parking details
None
Additional
Bar/Lounge, Counter Seating, Happy Hour, Patio/Outdoor Dining

Website
https://www.sushiroku.com/locations/palo-alto
Phone number
(650) 507-2100

Sushi Roku - Palo Alto

Make a booking

Order delivery or takeout

Additional information

Menu

What 6 people are saying

Overall ratings and reviews

FAQs

Does Sushi Roku - Palo Alto offer delivery through OpenTable or takeout?

How is Sushi Roku - Palo Alto restaurant rated?

Is Sushi Roku - Palo Alto currently accepting bookings?

Make a booking

Order delivery or takeout

Additional information