Swan House Tea Room

Swan House Tea Room reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. B

   Beth

   New York City1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   ✨ Absolutely Delightful! ✨ I had the loveliest time at this adorable tea room! From the moment I walked in, I was enchanted by the charming décor, the beautiful mansion and the staff was incredibly warm and welcoming, making the experience feel extra special. We made scones and I could tell it was so thoughtfully planned, with little touches that showed true care and attention. A perfect spot for heartwarming tea time—I can’t wait to go back! ☕💖✨
   

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2. E

   Emily

   Toledo3 reviews

   5.0

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! First time going and we had a wonderful time. Tea choices were many and delicious. Tea was nice and warm. :) You can take whatever you don’t finish drinking to go too! Nice music and lovely atmosphere. Loved it all and will come again. Highly recommend.
   

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3. OT

   OpenTable Diner

   Greensboro1 review

   2.0

   Dined on 18 January 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 1

   I scheduled a lunch here with my daughter. I was really expecting more for the price. The place is nice but it is not intimate. You are packed in a room with over twenty other people. I was thinking it was more of a lunch menu but they only offered a tower of bread and sweets. For the money it cost, I do not recommend. I wish I would have known because I would have taken my daughter somewhere nicer for that money.
   

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4. C

   Chase

   Louisville1 review

   5.0

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Simply amazing! Everything was great- will be back again!
   

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5. N

   Nick

   Washington DC4 reviews

   4.0

   Dined on 7 September 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   **Please Read if Gluten Free** We had a wonderful high tea at Swan House! The new decor gives a great atmosphere, especially for a mom’s meet up! The tea is amazing, especially the chai! One note of caution - if you have a Gluten Free member in your party, be sure to tell them ahead of time when making your reservation. (They do not state that you need to on their site/menu) While they note GF options on their menu, unless you give them notice, they aren’t able to accommodate as well. They also up charge for GF. They were able to make the two in our party that are GF some options and apologized for not having this stated anywhere and also didn’t up charge for our visit - which we really appreciated. But word of wise for our next visit and to others to definitely let them know/add it in the notes when making a reservation :)
   

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6. E

   Elizabeth

   Columbus1 review

   5.0

   Dined on 30 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had formal tea in the "wisteria room" - lovely ambience and good quality food and service. Exotic flavors of tea to suit all palates. Perfect for a special event or occasion.
   

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7. OT

   OpenTable Diner

   Toledo1 review

   5.0

   Dined on 7 August 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Be aware that the formal proper tea is only served on Fri and Sat. The regular menu choices are limited. The scones and tea are excellent. You can even take some home.
   

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8. OT

   OpenTable Diner

   Toledo1 review

   2.0

   Dined on 27 July 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   Portion sizes keep getting smaller and smaller. Been coming here for years and this is the most disappointed I have been with the food.
   

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9. OT

   OpenTable Diner

   Columbus3 reviews

   4.0

   Dined on 10 May 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   They charged my 9 year old daughter for an adult meal and when I questioned it she told me "you booked it that way". I actually booked through open table which asks party size, not how many adults and how many children. Most restaurants want to know how many people to reserve ahead of time, then charge appropriately once you get there based on the child's age. This restaurant does not work that way so be aware that you have to call them to give them the head count for adults and children when booking. They did NOT want to adjust the reservation for a child once we got there and found the issue. Other than that it was a good experience, but this is experience is what kept we from giving it 5 star.
   

   Swan House Tea RoomResponded on 14 May 2024

   Hi! My name is Audrey. I'm the FOH supervisor at Swan House. I am the one you spoke with on Friday, if I remember correctly. Once again, I do apologize for the mishap. I did apologize numerous times and tried to explain that your daughter did receive the adult portion, so you did not feel overcharged. We are still in the process of learning and trying to fix these errors to our reservation system. We hope to correct situations like this so they don't happen in the future. I truly do apologize, and I hope you come visit us again!
   

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10. OT

    OpenTable Diner

    Toledo1 review

    5.0

    Dined on 22 March 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My BFF and I love the Swan. We each travel 2 hours and it's completely worth the trip.
    

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