Sway Thai - Austin

Review summary

1. D

   Danielle

   Austin

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always love the food here!! We also enjoy the community tables
   

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2. D

   Deshawn

   Pittsburgh

   1 review

   vip
   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   Dishes lacked depth of flavor and some were randomly inedibly spicy with red pepper flakes. The waiters were nice but were not regularly checking in. Silverware and chopsticks were not properly provided. Frequency of server checkin was low. And entree dishes were overpowered by spices with little flavor coming through. Overall looked like the reviews are not doing justice. Also it would be nice to have comfortable seating options. Or else you cut out the older population. The servers were overall kind and informative about dishes. But the food taste, lack of comfortable seating, and us having to find chopsticks, plates and cutlery since server was not checking in made the experience suppar
   

   Sway Thai - AustinResponded 3 days ago

   Hi Deshawn, I'm sorry you didn't enjoy your experience with us, but thank you for the feedback. We're always striving to be better, and it's this type of review that helps us focus on where we can grow. We would love to get you back in, and send you some food that we think could change your mind on how great our dishes can be here, and how great our service is when executed correctly. Not sure where you were sitting, but we can offer seating with back support in several of our sections if the benches in the main dining room don't suit your needs. Just let us know, and we'd be happy to make this all happen for you. Thank You again, Nick Cvercko, Assistant General Manager
   

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3. S

   Seth

   Baja California

   2 reviews

   3.0

   2 reviews

   Dined on 24 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Just a very average experience and above average prices for Thai food. The jungle curry needs work.
   

   • 

   Sway Thai - AustinResponded 5 days ago

   Hi Seth, Thanks for coming in, and your review. We depend on feedback to make sure we're always improving and focusing on what needs adjustment. May I ask what about the Jungle Curry you didn't enjoy? Also, what about the experience wasn't up to par? Again, thank you for letting us know, and we'd love to get you back in to show you how great things are here when our standards are met. Thank You, Nick Cvercko, Assistant General Manager
   

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4. T

   Tanya

   Phoenix

   1 review

   3.0

   1 review

   Dined on 23 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Great atmosphere but a little loud for conversation. Food was just “okay”, not great. The penang short rib curry was so spicy hot that we had to load it with the rice to consume. We all enjoy spicy food, but it was over the top! We started with the crab salad, which was fantastic, crispy pork and shrimp shy mai, too crispy, hard to eat, the calamari which was good but there wasn’t much of it, and the brussel sprouts which were good but nothing special. For our mains we ordered panang short rib curry, the son in law which was the hero, the tiger cry and the chicken fried rice which were pretty average. We finished with carrot cake, which had good flavor, just wished it wasn’t so dry. We dined early but had issues with drink service, just a soda, we ultimately canceled order after not receiving it within a half hour. Maybe we had high expectations, we traveled a hour to meet friends but we likely won’t return.
   

   Sway Thai - AustinResponded 5 days ago

   Hello Tanya, Thank you for coming in, and for your honest feedback. We always want to strive to improve, and it's open honesty like this that helps us focus on the right areas of improvement. I'm sorry your drink service lacked, and that certain items weren't made to your liking. I can for sure say that when the pork and shrimp shu mai are cooked correctly, they are a crowd favorite. We're currently retooling the entire dessert menu, and have been focusing on the fryer a lot. I'd love to get you in and buy you a shu mai, dessert, and your soda to show you what great things you can expect from us. Just let them know I sent you and they'll confirm it all with me. Thanks again Nick Cvercko - Assistant General Manager
   

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5. M

   Michal Lauren

   Dallas

   1 review

   5.0

   1 review

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! Get the pork dumpling appetizer. It is so good! We sat on the rooftop overlooking downtown. So romantic!
   

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6. M

   Marilyn

   San Francisco

   12 reviews

   vip
   4.0

   12 reviews

   Dined on 21 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very pleasant patio. Server was nice, but didn't get too involved, or offer much info, we had to ask for a happy hour menu, etc. Food was delicious. We will return!
   

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7. J

   Jojo

   Los Angeles

   1 review

   4.0

   1 review

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The ambiance is great, very well put together. We ordered the calamari as a starter which had good flavor but it was a small portion and not worth it for the price. The curry wasn’t traditional, more watery than thick to me and so I didn’t necessarily enjoy it but the short rib and rice bowl was amazing. The flavors stood out and the consistency was good. Overall a decent meal but I don’t think it’s worth the price for type of food they’re servicing. Good place to hang out and enjoy some apps with friends if you’re down to pay the fee.
   

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8. P

   Perla

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! Superb service and delicious food.
   

   Sway Thai - AustinResponded on 21 November 2024

   Thank you so much for the great review! What did you have? What was your favorite?! Anything that wasn't your favorite that we could work on? Glad you came in to dine with us, see you next time. Nick Assistant General Manager
   

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9. M

   Morgan

   Houston

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sway is the way! Just wish the cocktail lounge area were high tops so we could enjoy the view
   

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10. K

    Keith

    Austin

    1 review

    4.0

    1 review

    Dined on 12 November 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 5

    Mains were great but appetizers were over cooked and brittle (calamari and dumplings).
    

    Sway Thai - AustinResponded on 21 November 2024

    Hello Keith, Thank you for the review. I'm sorry we missed the mark with your fried appetizers. These are two of my favorites for sure, so seeing them overcooked is a real shame. I will pass this information to the culinary team and we'll address it. Thank you for your honest feedback, it's our main tool for knowing what's working and what is not. When next you're in, get a hold of me and I'll make sure we get these apps on your table made right. Thanks again Nick Cvercko, Assistant General Manager
    

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