Sway Thai - Austin

Review summary

1. M

   Michal Lauren

   Dallas

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing! Get the pork dumpling appetizer. It is so good! We sat on the rooftop overlooking downtown. So romantic!
   

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2. M

   Marilyn

   San Francisco

   12 reviews

   vip
   4.0

   12 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very pleasant patio. Server was nice, but didn't get too involved, or offer much info, we had to ask for a happy hour menu, etc. Food was delicious. We will return!
   

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3. P

   Perla

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! Superb service and delicious food.
   

   Sway Thai - AustinResponded 3 days ago

   Thank you so much for the great review! What did you have? What was your favorite?! Anything that wasn't your favorite that we could work on? Glad you came in to dine with us, see you next time. Nick Assistant General Manager
   

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4. M

   Morgan

   Houston

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Sway is the way! Just wish the cocktail lounge area were high tops so we could enjoy the view
   

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5. K

   Keith

   Austin

   1 review

   4.0

   1 review

   Dined on 12 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Mains were great but appetizers were over cooked and brittle (calamari and dumplings).
   

   Sway Thai - AustinResponded 3 days ago

   Hello Keith, Thank you for the review. I'm sorry we missed the mark with your fried appetizers. These are two of my favorites for sure, so seeing them overcooked is a real shame. I will pass this information to the culinary team and we'll address it. Thank you for your honest feedback, it's our main tool for knowing what's working and what is not. When next you're in, get a hold of me and I'll make sure we get these apps on your table made right. Thanks again Nick Cvercko, Assistant General Manager
   

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6. C

   Chris

   Austin

   1 review

   2.0

   1 review

   Dined on 9 November 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 5

   Drinks were excellent. Ambience was great. Service was good. Unfortunately the food missed the mark, which was the part we were most looking forward to. Ordered Brussel sprouts and calamari to start. Brussel sprouts were good but the calamari was awful. Over-fried and cold when it hit the table, with way too much red chili flakes. Ordered Chicken Pad Thai and Tiger Cry steak dishes. Food took 45 minutes to come out. Tiger Cry arrived before Pad Thai. It was cooked well and tasted good but was ice cold as if it had been sitting up waiting to be run to our table for 15 minutes. Pad Thai came a full 10 minutes after that. All kinds of confusion with servers trying to drop other people's drinks and food to our table spot, and drop our drinks to other people. Really missed the mark. It's been open quite a while, so perhaps they were just having a bad night. We live in Dripping Springs so it's off the beaten path for us to go there. We wanted to like the place, but sadly we won't be back.
   

   Sway Thai - AustinResponded 4 days ago

   Hello Chris! Thank you for your feedback. I'm sorry to hear that the food and service didn't hit the mark. We strive daily to make sure we offer great food and exceptional service, and rely on critiques like this to focus on what needs further focus. We don't take for granted your commute to our restaurant. I'd be happy to get you back out here and get you some calamari and another dish or two on us to show you how great the food and service here is when executed correctly. Thank You, Nick Cvercko Assistant General Manager
   

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7. T

   Taylor

   New York City

   6 reviews

   4.0

   6 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   I typically have a really quick and attentive service experience at away and just felt like the kitchen and the staff was overwhelmed and understaffed compared to previous experiences
   

   Sway Thai - AustinResponded 3 days ago

   Hello Taylor! I'm sorry the service didn't hit the mark in your recent visit. I agree that our service is usually spot on, but as such we need to learn from these moments and fix them moving forward. Your feed back helps us pinpoint these moments and focus on them. Next time you're in, reach out to me and I'll make sure your service is a great on. Again, thank you. Nick Cvercko, Assistant General Manager
   

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8. R

   Rebecca

   Austin

   10 reviews

   vip
   3.0

   10 reviews

   Dined on 9 November 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   We were disappointed with our experience at Sway. The other party at our shared table was obnoxious, at one point their fork flew in the air and landed in my lap. The service was slow and absent. The food was good.
   

   Sway Thai - AustinResponded 3 days ago

   Hello Rebecca. I'm sorry your experience wasn't ideal. We're always happy to talk to disruptive guests and move other parties if those guests are too disruptive. If you ever come in with 2 people, I suggest our upstairs bar. Give us a call, even ask for me and we'll get you the best seat in the house which is a bit more isolated. We appreciate this and all feedback, and are always striving to be better and in this case more present and attentive. Thank you! Nick Cvercko, Assistant General Manager.
   

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9. S

   Sid

   Washington DC

   50 reviews

   5.0

   50 reviews

   Dined on 8 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great modern elevated Thai food. The service was excellent and the food was really well done. Definitely worth the price.
   

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10. R

    Roselee

    Seattle

    3 reviews

    1.0

    3 reviews

    Dined on 4 November 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 4

    Food was very salty and not delicious at all. Very disappointed in the food. We love Thai food and this was terrible.
    

    Sway Thai - AustinResponded 3 days ago

    Hello Roselee I'm sorry our food missed the mark this evening. Thank you for your feeback. I'll review it with my culinary team. We strive to be better every day, so feedback like this helps us with that goal. We would love it if we could get you to come back in, and we can get you dishes that we stand by that we think you would like better. Just let me know personally that you're coming in, and I'll make sure to make it happen. Thank You Nick Cvercko, Assistant General Manager
    

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