Sweet Basil - Vail

Review summary

1. OT

   OpenTable Diner VIP

   Oklahoma City2 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Five of us, and everyone’s food came out cold. Taste was great. But for sweet Basil, and the price this shouldn’t happen.
   

   Sweet Basil - VailResponded today

   Thank you for this feedback. It is very valuable to us and please know it has been received. We hope to have you all back soon and we can provide a better experience
   

   2 people found this helpful

2. M

   Mikelle VIP

   Houston7 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made reservations for lunch and The whipped feta was amazing!!
   

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   Sweet Basil - VailResponded today

   Thank you for the 5 star review Mikelle! We are so glad to hear you enjoyed your time and we hope to have you back soon!
   

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3. L

   Lauren

   Phoenix4 reviews

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We have been dining at this restaurant for over 20 years, but unfortunately, the past few visits have been well below average. Still, given its history—including a Michelin star—we wanted to give it one last chance while celebrating my father’s and husband’s birthdays. Big mistake. Three strikes, and they’re out. This was, without a doubt, one of the worst dining experiences we’ve ever had—not just in Vail, but anywhere. The food was shockingly bad. The lamb was overcooked, with more than half of the medallions consisting of pure fat. Service was equally terrible. Our server showed no interest in addressing our concerns when we mentioned the food quality—just silently took the plates away. Another server, when taking our dessert order, casually said, “Well, that’s too bad,” and that was the extent of their concern. No manager ever came to check in. It took over an hour just to receive a cocktail. And the service? We’ve received better hospitality at fast food restaurants. Our waitress was not only impersonal but outright rude. For a restaurant that once held a Michelin star, this experience was unacceptable. We will never be returning, and we strongly advise others to avoid it as well.
   

   3 people found this helpful

4. OT

   OpenTable Diner

   Dallas2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was a hit! Not one miss or regret. The sea bass and yellowtail were definitely stars of the show. The drinks were incredible. Highly recommend!
   

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   Sweet Basil - VailResponded today

   Thank you for the 5 star review! We are so glad you enjoyed your time with us! We hope to have you back soon!
   

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5. H

   Holly

   Denver16 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Stavo (Stephan) was amazing! He explained the whole menu and helped with dietary restrictions. What a lovely experience!
   

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   Sweet Basil - VailResponded today

   Thank you for the 5 star review Holly! We are so glad to hear you enjoyed your time with us and that you enjoyed your server! We hope to have you all back again soon!
   

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6. P

   Pedro VIP

   Las Vegas215 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   There was nothing too impressive about the experience. The food was average, the service slow and the ambience ok but not worth the premium.
   

   1 person found this helpful

7. OT

   OpenTable Diner VIP

   Chicago5 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic! Best meal of our trip, from the French Onion Lasagna, Duck Miso Ramen, pork belly panini all 10/10. Phenomenal service!
   

   Sweet Basil - VailResponded today

   Thank you for the 5 star review! We are so glad to hear you enjoyed your meal with us and that you enjoyed some of our most favorite dishes! We will be sure to let Corine know you enjoyed your time with her!
   

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8. K

   Kelsey

   Tallahassee1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service! The whipped feta and sea bass were to die for. Our waitress, Kelsie, was very attentive
   

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   Sweet Basil - VailResponded 3 days ago

   Thanks for the review, Kelsey! We're thrilled to hear that you enjoyed our food and service with us! Your kind words mean a lot to us. We look forward to serving you again soon!
   

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9. l

   lauren VIP

   New York City1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great meal at Sweet Basil! Service was great and we had a fabulous evening!
   

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   Sweet Basil - VailResponded 3 days ago

   Thanks for the review, Lauren! We're thrilled to hear that you always enjoy your meals with us! We look forward to serving you again soon!
   

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10. L

    Lindsay VIP

    Atlanta69 reviews

    3.0

    Dined 5 days ago

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    Our second time here and it was disappointing. Our service was very poor- no water refills until we finally asked, no bread plates for the rolls until we asked, the nightcaps never showed up and we finally cancelled them and got the bill. It was not the service we expected for this price point and we probably won’t return. The food was quite good but sub-par service marred the overall experience.
    

    Sweet Basil - VailResponded today

    Hi Lindsay. We're sorry to hear that your experience with us did not meet your expectations. We take your comments about service very seriously and we're sorry that our service fell short on this occasion. We're glad you enjoyed our food, but we understand that the overall experience was marred. We appreciate your feedback and will use it to improve. We hope you'll give us another chance to provide the quality service you expect and deserve.
    

    2 people found this helpful