Telefèric Barcelona - Los Gatos

Telefèric Barcelona - Los Gatos reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. a

   anna

   New York City6 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful evening on the patio, food amazing, drinks are perfect! Had a great time!
   

   Telefèric Barcelona - Los GatosResponded 2 days ago

   Hola Anna, Thank you for your wonderful feedback! We're so happy to hear that you had a wonderful evening on our patio! It's great to know that our food, drinks, and especially our patio made a positive impression on you. We're thrilled that we could contribute to making your evening special. We truly appreciate your kind words! Thank you for choosing Teleferic Barcelona, we can't wait to welcome you back for another great experience! Gracias!
   

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2. OT

   OpenTable Diner

   San Francisco3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, great food and great service. Everyone, including the kids, enjoyed the food. The kids love the empanadas. We also tried the croquetas, oysters and pulpo, all of which were very tasty. For the main course, we had the Lobster paella and the paella negra, both soccarat. Highly recommend all.
   

   Telefèric Barcelona - Los GatosResponded 2 days ago

   Hola, Thank you for your wonderful feedback! We're thrilled to hear that you and your family enjoyed our food and service. It's always a pleasure to serve guests like you who appreciate our diverse menu and attentive service. We're glad that the kids loved our empanadas and croquetas. We're also delighted that you tried our Lobster paella and Paella negra. Your recommendations mean a lot to us! Thank you for choosing Teleferic Barcelona, we look forward to welcoming you back soon! Gracias!
   

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3. Q

   Quynh VIP

   Los Angeles6 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 3
   4. Ambience 4

   This would be my last time to this location as I am over the blanket service charge of 20% for an "okay" service. My parties asked for sparkling water four times before it was addressed. The poor service recovery was blamed on miscommunication which was blamed on us not wanting it. Unless my English "yes please" is misconstrued, I don't see why that would be interpreted as a rejection to the sparkling water. Considering the $12 per bottle, anyone would want to make an easy sale out of it... unless you are the waiter and the runner. It took us exactly 26min from seating to first drink order time AFTER the flow controller (maitre d') checked in on us. Suggestion: having one server for many large parties is not efficient for service time. The tapas came out and the delivery was more handed to us than placed on the table. What happened to courtesy and hospitality: unsure. I am glad that the facilitator was changed halfway because I'm not sure if I would appreciate doing things myself. Please be glad that we did all we could as guests to order drinks, appetizers, entrees (Tomahawk was overcooked when asked for medium rare), and desserts while maintaining the 2h dining limit time, giving the waiters a higher performance metrics. I do not agree that the automated service charge should be added automatically for a parties of 4 adults and 2 kids. I perceive that the charge were more of a guarantee for the servers that can justify a lame experience. Tonight, that 20% service charge tonight is considered as my breakup fee with this location. #20PercentFail
   

   Telefèric Barcelona - Los GatosResponded 1 day ago

   Hola, Thank you for your detailed feedback, we genuinely apologize for the experience you had during your visit. We can understand your frustration, especially with the service delays and miscommunications regarding your drink order. We also appreciate your feedback about the service charge and understand your concerns about its automatic inclusion. This is something we will review to ensure it’s in line with the experience our guests expect. We’ll be addressing the issues you’ve raised with our team to ensure this doesn’t happen again in the future! Thank you for choosing Teleferic Barcelona, we hope you’ll consider giving us another chance to provide a better experience. Gracias!
   

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4. M

   Momof3 VIP

   Dallas24 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 1

   It was just alright for spending $350. The food was just okay and the noise level is like being at a nightclub. For our family it was a one and done.
   

   Telefèric Barcelona - Los GatosResponded 7 days ago

   Hola Momof3, Thank you for sharing your experience with us. We’re truly sorry to hear that your recent visit didn’t live up to your expectations, especially considering the cost. We understand that the food and ambiance play an important role in creating a memorable dining experience, and we apologize that this wasn’t the case for you. Regarding the noise, we understand how it can be challenging to enjoy a meal with a higher level of sound, and we appreciate your feedback. We're always working to create a comfortable environment for all of our guests, and your comments will certainly be taken into account. We also want to make sure you have the best possible experience next time, and would love the opportunity to welcome you back. Gracias!
   

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5. H

   Horty VIP

   San Francisco7 reviews

   2.0

   Dined on 20 March 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   It was too loud to communicate and the sauce for foods are the same for a few items. You would say It is not a Spanish style at all if you know Spain.
   

   Telefèric Barcelona - Los GatosResponded 4 days ago

   Hola Horty, We appreciate you taking the time to share your experience. Our goal is to bring the essence of Spanish cuisine and culture to every dish, so we're sorry to hear that the flavors didn’t meet your expectations. We take pride in our sauces and seasoning, aiming to create an authentic yet unique touch, and we’ll definitely take your feedback into consideration. Regarding the atmosphere, we know that the vibrant energy of our restaurant can sometimes be a bit much, and we’re always looking for ways to create a more comfortable experience for all our guests. We truly hope you’ll give us another opportunity to change your impression. If you decide to visit us again, we’d love to recommend some dishes that might be more in line with what you’re looking for. Gracias!
   

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6. S

   Sheena

   San Francisco2 reviews

   3.0

   Dined on 20 March 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Delicious Spanish tapas. Can’t go wrong with any of the tapas. Be sure to order paella first because it takes 20-30 min for it to be made. We were asked if there were any food allergies and we did say egg for my son. Our server told us that they would put the aioli off to the side for the paella but when we got it, it was on the paella. We didn’t want to wait another 30 min for the paella, so we told our server we would just scoop out the portion that didn’t touch the aioli. A bit disappointed because what’s the point in asking about allergies when you don’t do what you say you were going to do? Luckily my son doesn’t have an anaphylactic egg allergy.. but they need to take it seriously because someone could die from their food allergy.
   

   Telefèric Barcelona - Los GatosResponded 7 days ago

   Hola Sheena, Thank you for bringing this to our attention, and we’re glad you enjoyed the tapas. However, we are truly sorry for the misunderstanding regarding the food allergy concern. We take food allergies very seriously, and it’s clear we fell short in this instance. Our team should have communicated and handled the request with the utmost care to ensure a safe dining experience for your son. We deeply regret that this impacted your visit, and we will make sure to address this with the team to ensure it doesn’t happen again. We appreciate you bringing it to our attention and would love to ensure a better experience in the future. Gracias!
   

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7. OT

   OpenTable Diner VIP

   San Francisco12 reviews

   3.0

   Dined on 20 March 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Requested a quiet table; confirmed with an email and was placed 8” from the tables on both sides. Had to be reseated. Even with that it was SO noisy. I understand this is the new thing but be good to have some quiet areas away from music and so close to other tables or large parties. Food was so-so. Not great, not very flavorful and over priced for the small portions. I have had good experiences with the one in Walnut Creek pre-COVID but this one is lacking.
   

   Telefèric Barcelona - Los GatosResponded 7 days ago

   Hola, Thank you for sharing your thoughts with us. We sincerely apologize for the inconvenience regarding your seating arrangement. We always aim to accommodate guest requests, and it’s clear we fell short this time. We will certainly take your feedback into consideration and explore ways to offer quieter areas in the restaurant, especially for those seeking a more peaceful dining experience. Regarding the food, we are sorry to hear it didn’t meet your expectations. We strive to provide flavorful and high-quality dishes, and it’s disappointing to hear that this wasn’t reflected during your visit. We truly value your past experiences at our Walnut Creek location, and we hope to earn back your trust on your next visit. Gracias!
   

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8. J

   JUSTIN

   San Francisco3 reviews

   1.0

   Dined on 18 March 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   Food was salty, wait time was long for entrees, alcohol was above average, didn’t really feel like the price matched with the quality of the food when comparing against other mediterranean high quality restaurants. The only thing stood out to me was the servers service, but it does come with the automatic 20% gratuity charge in the bill. This restaurant is good for alcohol consumption, not so much with empty stomach.
   

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   Telefèric Barcelona - Los GatosResponded 7 days ago

   Hola JUSTIN, Thank you for sharing your thoughts with us. We sincerely apologize that your dining experience did not meet your expectations, especially regarding the quality of the food and wait times. We appreciate your feedback on the saltiness of the dishes and will look into this with our kitchen team to ensure that all flavors are well-balanced and up to our standards. We also regret that the overall value did not align with your expectations. We aim to offer a quality dining experience that justifies the price, and your comments help us assess where we can improve. If you’d like to share more details about your experience, we’d love to hear from you at info@telefericbarcelona.c.... We hope we can offer you a more satisfying experience in the future. Gracias!
   

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9. M

   Maria A VIP

   San Francisco10 reviews

   5.0

   Dined on 18 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best place!service and food are outstanding. Great for bussiness dinner.
   

   Telefèric Barcelona - Los GatosResponded on 18 March 2025

   Hola Maria! Thank you so much for your positive feedback! We're glad to hear you consider our restaurant great for business dinners and that you loved our food and service. Hopefully, we'll have you back for more enjoyable experiences! Muchas gracias!
   

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10. P

    Patricia VIP

    San Francisco60 reviews

    2.0

    Dined on 18 March 2025

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 4

    Teleferic Barcelona Los Gatos Spanish food was very commercial. I was surprised that the paella is made with canola oil, and could not taste any saffron at all! the worse tasting and unhealthy paella ever. Specially after being in Barcelona Spain and tasting the real paellas made with olive oil and fresh Mediterranean seafood! Total disappointment, poor quality food and poor preparation very greasy and not fresh at all!
    

    Telefèric Barcelona - Los GatosResponded 7 days ago

    Hola Patricia, Thank you for sharing your feedback with us. We're truly sorry to hear that your experience didn’t reflect the quality you expected, especially with the paella. We use high-quality ingredients in our dishes, but we understand your concerns regarding the use of canola oil and the absence of saffron flavor. Paella is a delicate dish, and we take great care in preparing it, so we regret that this was not communicated or experienced as you hoped. We also want to emphasize that we aim to offer an authentic experience while maintaining the flavors and techniques that make our food stand out. We hope to have the chance to provide a more satisfying experience on your next visit, and we’d love to welcome you back soon. Gracias!
    

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