Telefèric Barcelona - Palo Alto

Review summary

1. M

   Miguel

   London

   6 reviews

   vip
   3.0

   6 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The food is very good although the portions could be slightly larger. Didn’t like having the table next to the bathroom.
   

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2. C

   Carolyn

   San Francisco

   5 reviews

   4.0

   5 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Would give all 5 stars but the noise level is just too much, plus the type of music playing that all I heard was boom, boom, boom, boom, boom, boom - like techno music.
   

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3. OT

   OpenTable Diner

   San Francisco

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mỹ first time here at this location. The foods was awesome, my friends and I love the place and the foods was delicious. Definitely will come back again.
   

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4. OT

   OpenTable Diner

   San Francisco

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   It was good. I don’t know about the value for the paella. It was a medium sized pan with only half a centimeter of paella. The spoon doesn’t even scoop the paella, it just scrapes it, like rice stuck at the bottom of a pan. My family was still hungry after ordering 2. Sangria was good. Tapas ok. Ambience good.
   

   Telefèric Barcelona - Palo AltoResponded 1 day ago

   Hola, Thank you for taking the time to share your thoughts with us. We’re delighted to hear that you enjoyed the sangria, tapas, and the ambiance of our restaurant. However, we are sorry that the paella didn’t meet your expectations. The traditional "socarrat," or crispy rice at the bottom, is an authentic element of our paellas, but we understand it may not have enhanced your experience. We appreciate you pointing this out and will work on improving the presentation and portioning to provide a more satisfying experience. Your feedback is invaluable, and we hope to welcome you back soon to give you the exceptional experience and service that we always strive for. Gracias.
   

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5. d

   david

   San Francisco

   29 reviews

   vip
   4.0

   29 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Very good food but small portions for the tapas (I know they can be small, but the crab croquettes were really small). Prime Wellington was very good. Bread service was also very good but we had to ask for it. Desert was delicious all around. Service was excellent and the wait for food was not long at all. Automatic gratuity was added to the bill, which does not make me happy - I prefer to reward servers for good service rather than be forced to pay for a 20% tip regardless of the quality of the service provided. And the server did not tell us that the tip was already loaded and the bill still had a blank spot for the gratuity. I thought the overall cost of the meal was reasonable given the quality of the food and excellent service. I would go back, for sure. (PS - the menu is really not for children and there were none there).
   

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6. H

   Helen

   Portland

   22 reviews

   vip
   5.0

   22 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Best meal I’ve had in a long time. Each dish was better than the last! Appreciate Chef accommodating allergies. Ham croquetas. Octopus was tender and crisp. Lobster paella amazing.
   

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7. M

   Mary

   San Francisco

   87 reviews

   vip
   2.0

   87 reviews

   Dined on 13 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   Food is fine but we were stranded without a server. This also happened the last time I dined here and I thought it was a fluke. As much as I love the food, the significant lapse in service makes me very hesitant to return.
   

   Telefèric Barcelona - Palo AltoResponded 5 days ago

   Hola Mary, We truly appreciate you sharing your feedback with us. We’re very sorry to hear about the challenges you faced during your visit, especially regarding the service. At Telefèric Barcelona, we strive to provide not just delicious food but also an exceptional dining experience, and we regret that we didn’t meet those expectations on this occasion. Your concerns are important to us, and we’re actively working to address issues like the ones you’ve described. We’d greatly value the chance to discuss your experience further and ensure your next visit is much better. Please don’t hesitate to reach out to us at info@telefericbarcelona.c... Gracias!
   

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8. J

   Jackie

   San Francisco

   54 reviews

   vip
   4.0

   54 reviews

   Dined on 12 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   As usual, food was spectacular! Service was a bit slow. My 4th time here and the 4th time service was a bit sub par. Too bad as the food is amazing.
   

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9. A

   Alex

   Detroit

   7 reviews

   5.0

   7 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I have dined here for 3 years. This recent meal was the best experience I’ve had. Honed and improved several of the dishes, drink list, and service. Ordered patatas bravas, croquetas, paella bomb, Brussels sprouts, paella mixta, paella pork, and churros.
   

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10. LM

    LianaM

    San Francisco

    6 reviews

    5.0

    6 reviews

    Dined on 9 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    My first visit here and I was not disappointed. My friend and I were seated at a small table for two, which was a little cramped but fine. The restaurant seating is not spacious and you’re somewhat close to the others around you. Now, on to the food and service. Spectacular!! We had the octopus, the paella lobster, chicken empanada and the fish tacos. The food came out quick and I didn’t think we would fill up on everything but surprisingly we ended up taking some of the paella home because we were stuffed! Service was great, the guy was constantly refilling our drinks or checking on us. I wish we had room for dessert, the table next to us had the trio and it looked and smelled amazing!!
    

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