Tenfold Rooftop

Review summary

1. L

   Lydia

   Austin

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I went to celebrate my mom’s birthday. Orlando was fantastic! This rooftop had great service, a beautiful view, and delicious apps.
   

   Tenfold RooftopResponded 1 day ago

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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2. S

   Samantha

   San Antonio

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It really has like upscale New York vibes! So much fun
   

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3. OT

   OpenTable Diner

   Seattle

   3 reviews

   5.0

   3 reviews

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great date night spot. Food and drinks were amazing. Music was the perfect level. The night was chilly but they had heaters and blankets available. Overall wonderful experience.
   

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   Tenfold RooftopResponded 6 days ago

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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4. J

   Jennifer

   Austin

   18 reviews

   vip
   5.0

   18 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great views, friendly service, drinks are fun and fresh
   

   Tenfold RooftopResponded on 2 December 2024

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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5. S

   Sarah

   Key West

   2 reviews

   3.0

   2 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Beautiful venue. SLOW bar service. VERY loud. Choice of music did not match the clientele or atmosphere. Ceviche does not come with chips or anything to scoop it up into.
   

   Tenfold RooftopResponded on 2 December 2024

   Hello, Thanks for visiting us at Tenfold Rooftop. I'm sincerely sorry that we fell short of your (and our) expectations of your experience, and I also need to apologize for the inconvenience caused. I've shared your feedback with our entire culinary and service team, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Sincerely, Jennifer Winney Director of Outlets
   

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6. D

   Dwayne

   San Antonio

   1 review

   4.0

   1 review

   Dined on 28 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Needs better music. The atmosphere is great but that poor choice of music takes away from the experience.
   

   Tenfold RooftopResponded on 29 November 2024

   Hey Dwayne, thank you for taking the time to review your experience at Tenfold Rooftop. We're thrilled to hear that you enjoyed our atmosphere, food, and service, and felt it was a good value. We apologize if our music didn't meet your expectations. We're always looking to improve and your feedback is invaluable. We hope to welcome you back soon for a more enjoyable experience. Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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7. J

   Jennifer

   Tallahassee

   3 reviews

   2.0

   3 reviews

   Dined on 27 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   Out of six in our party, we had one person who doesn’t drink. When our friend asked for a mock-tail, our waiter who identified himself as the bar tender, said he couldn’t make one. He claimed he had no syrups. His words: “I am actually the bar tender here, and we don’t have the ingredients to make mock-tails. We don’t have any syrups or anything like that.” Our friend was totally open to anything created by the bar tender, totally flexible. He made her feel a little ostracized. As a bar tender / waiter you should think about providing the best costumer service. A simple “Sure, I can make something delicious for you without alcohol“ would have worked. I guarantee there was something in his wheelhouse that would have worked. Every bar should be prepared to make a mock-tail in the rare occasion that it is requested. Anyway, our friend literally instructed the waiter/bar tender to make a ginger beer with blood orange juice for her. All she had to do was look at the menu and pick a few ingredients that could go together without alcohol. She is actually a restaurant worker and a bar tender herself. This is supposed a the kind of place that you look forward to coming to and enjoy a beverage with friends. Step it up..
   

   Tenfold RooftopResponded on 28 November 2024

   Hi Jennifer, Thank you for your feedback. We're genuinely embarrassed to hear about your experience with the mocktail request. It's never our intention to make anyone feel uncomfortable, and we apologize for how the bartender handled it. We truly appreciate your friend's flexibility and will make sure our team is better prepared to offer non-alcoholic options in the future. I make no excuses, just a heartfelt apology and plea to make it right. I've shared your feedback with our entire Leadership team, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Sincerely, Jennifer Winney Director of Outlets
   

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8. M

   Mike

   Corpus Christi

   1 review

   2.0

   1 review

   Dined on 24 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   My visit to Tenfold was ok. We arrived about 20 minutes early and we were not allowed to go up to the venue. Usually, at other places, one can go sit at the bar until your reserved table is ready. My party had to wait downstairs. To add insult to injury, we were not being updated on our reservation. Me or my party had to keep walking to the host in front of the elevator to ask for a status. We had a reservation for 10:15 pm and we were not allowed to go to the restaurant until our table was ready for us. Well, that didn’t happen until after 10:30pm. My party of 6 was not very happy about the whole situation. I would also suggest serving more traditional items like mini pizzas, nachos, pastas. People love that comfort food. It is a beautiful place and the ambiance was great. Needless to say, I don’t think I will be recommending this venue.
   

   Tenfold RooftopResponded on 28 November 2024

   Hello Mike, We're truly sorry for the inconvenience you experienced during your visit to Tenfold Rooftop. We understand your frustration regarding the wait times and the communication. We aim to provide a seamless experience for all our guests, and we clearly missed the mark this time. I make no excuses, just a heartfelt apology and plea to make it right. I've shared your feedback with our entire Leadership team to address, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Sincerely, Jennifer Winney Director of Outlets
   

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9. S

   Stephanie

   San Antonio

   2 reviews

   5.0

   2 reviews

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Cute spot for a date night in San Antonio. Would definitely recommend!
   

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   Tenfold RooftopResponded on 26 November 2024

   Hello, Thanks for the feedback! We're thrilled to hear that you had a great experience and enjoyed Tenfold Rooftop & Bar--we will be sure to share with our entire team! I hope you get to check out our Tuesdays at Tenfold with select cocktails and lite bites at $10 and come for some fun interactive cocktails on the 10th of every month! Please ask for me on your next visit as I'd love to meet you in person! Thank you again and I hope you have a wonderful day. Sincerely, Jennifer Winney Director of Outlets
   

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10. C

    Cynthia and Kerry

    San Francisco

    19 reviews

    vip
    3.0

    19 reviews

    Dined on 24 November 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    We were staying at the Kimpton Santo which is a brand new hotel and very nice and modern. The rooftop bar has nice views. They were out of 2 signature cocktails that we wanted to try which was surprising since it was a Saturday night early. We were seated by the bar which was okay but would have rather been by the edge closer to the nice views and there seemed to be enough tables. The service was okay but the waiter seemed annoyed with us when I said seems strange to be out of things to make the drinks. A little disappointing. Then another waiter actually finished serving us and the other waiter was behind the bar I saw. The tiger shrimp with the tortilla chips was really good for an appetizer! The drinks they were out of ingredients as per the waiter to make was queen of the night and house of setting sun on menu. My husband got a dirty martini instead and was super tiny! I had to get a regular spicy margarita instead of the queen of the night and it was just okay. Not wonderful. We would probably go back and try it again though. The hostess was nice and got us in earlier called us when table was ready.
    

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    Tenfold RooftopResponded on 27 November 2024

    Hi, Thank you for sharing your experience at Tenfold Rooftop. We're glad you enjoyed our rooftop bar and appetizers. We apologize for the mix-up with the cocktails and the dissatisfaction with our bartender's service. We're sorry to hear that you wouldn't return for a second try, but we appreciate your honest feedback. I make no excuses, just a heartfelt apology and plea to make it right. I've shared your feedback with our entire Leadership team to address, as we're committed to improving so as not to negatively affect anyone else in this way. I'd love to make this right for you, if you would kindly give me an opportunity to. You may reach me via email, phone, or response to this message. Sincerely, Jennifer Winney Director of Outlets
    

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