Terra - Eataly Silicon Valley

Review summary

1. N

   Nora

   San Francisco

   25 reviews

   vip
   5.0

   25 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   I’m a repeat customer for a reason! Excellent food, great drinks, top notch service. A+ all around
   

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2. G

   Gordon

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food! Exceeded expectations. Would definitely go back again!
   

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3. N

   Nancy

   San Francisco

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   We ate at Eataly Silicon Valley yesterday, hoping for a memorable meal, but were left thoroughly disappointed. Despite spending over $400 for a party of four, the portions were incredibly small, leaving us still hungry after our meal. The food we received was well-prepared, but the portions were shockingly inadequate. When the plates arrived, the portion was more suited for a child or a toddler than an adult. We were shocked by how little food was served! It felt like a significant overcharge for what we received. We ended up having to go out to eat again after leaving the restaurant, which was both inconvenient and frustrating given the amount we had already spent. For the price, we expected a much more satisfying dining experience.
   

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4. P

   Pamela

   San Francisco

   17 reviews

   5.0

   17 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and drinks. The service is consistently good. Time the floor manager was helping with service today and he is always so welcoming and gracious.
   

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5. D

   D

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   If you never been at Terra at Eataly, go. The ambience reminds me of a restaurant in L.A. Menu was pricey, but tasty. 166 for an appetizer, benedict, salmone, crap cakes, latte, coffee and sales/tip. From the hostess, server, to bus person, they were polite and professional. I would go back to introduce to a newbie.
   

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6. H

   Heidi

   San Francisco

   7 reviews

   vip
   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress (young lady with short-hair and glasses) was fabulous! I’ve waited tables before and she was so attentive, very accommodating with kids, gave excellent recommendations and extremely friendly. I wish I remembered her name because she was wonderful.
   

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7. B

   Barbara

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice service. Fresh interesting lunch and delicious ginger mule cocktail
   

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8. S

   Shiva

   Orange County

   23 reviews

   vip
   2.0

   23 reviews

   Dined on 19 November 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I was disappointed as this place was totally hyped by friends and coworkers. Ordered two appetizers and two main dish and it was all bland. Server was pleasant, but the runner brought one main dish and didn't bring the other until my guest had finished her meal. So we didn't up eating at the same time. Passed on the dessert because didn't want to waste my money on more bland food. A bowl of bland pasta for $34 is not cool. Nice ambience, but wouldn't do it again.
   

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9. C

   Chris

   San Francisco

   3 reviews

   vip
   2.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Food was excellent. Service was as disjointed and dysfunctional as I’ve ever had. The manager Thomas came over and comped the majority of the meal and wine which was extremely thoughtful due to the multiple errors but we won’t be going back.
   

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10. TH

    THOMASP

    San Francisco

    1 review

    vip
    2.0

    1 review

    Dined on 17 November 2024

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 2

    This was the fourth Eataly we have eaten at (also Florence Italy, New York, Las Vegas). We have always had a nice time and a good meal. My husband and I ordered the tasting menu with five courses. The branzino was extremely fishy with lots of bones and the pasta inedible. Even the waiter took it away and said “that definitely doesn’t look really right”. It was supposed to be cacio e pepe but this was a watery sauce and it had anchovies in it. Sadly for us there was no offer of another pasta or main course. There was a family at the table next to us with three children who screamed the whole time. Everyone was complaining and nothing was done. The whole experience was highly disappointing. For $400 we should have an edible meal.
    

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