Terrace 16

Review summary

1. E

   Eric

   Atlanta Metro

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   The food wasn’t good for the price. I would suggest going here just for the ambiance or just for drinks.
   

   Terrace 16Responded 1 day ago

   Dear Eric, Thank you for choosing to dine with us at Terrace 16, and for sharing your feedback on OpenTable. We sincerely apologize for the less than desirable experience. Our Terrace 16 manager would love an opportunity to speak with you personally regarding your experience with us. Could you please provide us with your contact information so that we can discuss these issues in further detail? We hope you will give us another opportunity to have you as our guest when you return to the area. Sincerely, Randy Reed Director of Food & Beverage
   

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2. OT

   OpenTable Diner

   Montreal

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really enjoyed our visit! Highly recommended! We took the oysters with the Chardonnay - best choice!
   

   Terrace 16Responded 1 day ago

   Dear Guest, Thank you for choosing to dine with us at Terrace 16, and for sharing your kind feedback on OpenTable. We are delighted to hear that you had a wonderful experience & look forward to having you visit back soon. Sincerely, Randy Reed Director of Food & Beverage
   

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3. M

   Mark

   VIP

   Cleveland

   18 reviews

   5.0

   18 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great experience last night. The views are amazing and the service was awesome. Tony was our server. He was knowledgeable, fun and very personable! He made our night special!
   

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   Terrace 16Responded 1 day ago

   Dear Mark, Thank you for choosing to dine with us at Terrace 16, and for sharing your kind feedback on OpenTable. We are delighted to hear that you had a wonderful experience & look forward to having you visit back soon. Sincerely, Randy Reed Director of Food & Beverage
   

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4. P

   Priscilla

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Es un lugar hermoso! Una experiencia increíble!!!!
   

   Terrace 16Responded 1 day ago

   Dear Priscilla, Thank you for choosing to dine with us at Terrace 16, and for sharing your kind feedback on OpenTable. We are delighted to hear that you had a wonderful experience & look forward to having you visit back soon. Sincerely, Randy Reed Director of Food & Beverage
   

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5. A

   Alexis

   VIP

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Food was not coursed properly. I had to get up and find someone to help as we received a cold, bland entree, to be shared, before any appetizers or salad arrived. No one came around to refill water. We were rarely checked on or asked if we needed anything additional. For $200, it was fine, but that isn’t a ringing endorsement. Had much higher expectations. Unlikely to return
   

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   Terrace 16Responded 1 day ago

   Dear Alexis, Thank you for choosing to dine with us at Terrace 16, and for sharing your feedback on OpenTable. We sincerely apologize for the less than desirable experience. Our Terrace 16 manager would love an opportunity to speak with you personally regarding your experience with us. Could you please provide us with your contact information so that we can discuss these issues in further detail? We hope you will give us another opportunity to have you as our guest when you return to the area. Sincerely, Randy Reed Director of Food & Beverage
   

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6. OT

   OpenTable Diner

   Orlando

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 5

   my reservation was for 9:45 pm and we only sat down at 10:15 pm, the waiter told us that we could only order drinks and food until 10:30 pm, ok. we ordered two starters and a proseco. He took the order and after a while informed us that the Japanese kitchen had closed at 9:30 pm and there was no way to make one of the starters, as well as the proseco we chose. ok for the second time. We changed the starter and the proseco, we had to quickly order the mains and the dessert too, we asked, the answer: we don't have that dessert, it's over, ok for the third time, we gave up on the dessert. In the end we asked for part of the bill to be transferred to the card and the rest in cash, it was a huge mess and it took about 20 minutes for the manager to come and tell us that they transferred everything to the card and refunded it and that we should pay again using another card, we had to Paying in the confidence that the amount will be reimbursed (which we were told would happen in two days), I found it all a big shame, given the amount charged!
   

   Terrace 16Responded 1 day ago

   Dear Guest, Thank you for choosing to dine with us at Terrace 16, and for sharing your feedback on OpenTable. We sincerely apologize for the less than desirable experience. Our Terrace 16 manager would love an opportunity to speak with you personally regarding your experience with us. Could you please provide us with your contact information so that we can discuss these issues in further detail? We hope you will give us another opportunity to have you as our guest when you return to the area. Sincerely, Randy Reed Director of Food & Beverage
   

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7. J

   Joe

   San Francisco

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Everything on the menu we had was fantastic. A large variety for Breakfast and/or brunch. Slightly large portions. Service was top notch. Not a loud atmosphere at all. The view of the city was 2nd to none!
   

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   Terrace 16Responded 1 day ago

   Dear Joe, Thank you for choosing to dine with us at Terrace 16, and for sharing your kind feedback on OpenTable. We are delighted to hear that you had a wonderful experience & look forward to having you visit back soon. Sincerely, Randy Reed Director of Food & Beverage
   

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8. S

   Styven

   Chicago

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Poor service, too much time to wait. Poor Avocado toast. Poor chocolate cake. Everything was so bad. Like if we are transparent.
   

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   Terrace 16Responded 1 day ago

   Dear Styven, Thank you for choosing to dine with us at Terrace 16, and for sharing your feedback on OpenTable. We sincerely apologize for the less than desirable experience. Our Terrace 16 manager would love an opportunity to speak with you personally regarding your experience with us. Could you please provide us with your contact information so that we can discuss these issues in further detail? We hope you will give us another opportunity to have you as our guest when you return to the area. Sincerely, Randy Reed Director of Food & Beverage
   

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9. T

   Tracy

   VIP

   Chicago

   12 reviews

   5.0

   12 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience! From the time we met the hostess until we left, was exceptional. First, I completely screwed up and didn't leave us enough time to eat and get to a CSO concert. When I realized this, the hostess went above and beyond to make it all work out. She sat us quickly, alerted the wait staff, made sure our check was paid before we were done eating so we could bolt out the door. The food was excellent and came quickly, view amazing and staff was so nice. Thank you for helping us, it made all the difference!
   

   Terrace 16Responded 3 days ago

   Dear Tracy, Thank you for choosing to dine with us at Terrace 16, and for sharing your kind feedback on OpenTable. We are delighted to hear that you had a wonderful experience & look forward to having you visit back soon. Sincerely, Randy Reed Director of Food & Beverage
   

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10. M

    Mukund

    VIP

    Chicago

    13 reviews

    5.0

    13 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Is one might expect eating at the Trump is usually expensive. My only concern was that the food was good but not great. A $23 French toast should be brioche bread thick cut not standard bread standard slices. The bacon was cool if not cold. Which of course means it was made in bulk at an earlier time. We waited nearly 40 minutes for our food and regardless of how busy you are they should’ve made the food fresh. Especially when it was ordered à la cart and we paid à la cart prices. The view is priceless and the facility itself is beautiful. One can’t complain about seeing Lake Michigan from their window while eating breakfast. Coffee was excellent if a little weak. But that’s just a personal preference. Premium pricing is acceptable under the circumstances but not with the current quality of food. This was average food in a above average setting and left us wanting for something a little more exciting and interesting. I could understand if it was a buffet but to serve cool or relatively older food rather than freshly make it and preserve it to the table piping hot is not acceptable. Still a great experience.
    

    Terrace 16Responded 3 days ago

    Dear Mukund, Thank you for choosing to dine with us at Terrace 16, and for sharing your feedback on OpenTable. We sincerely apologize for the less than desirable experience. Our Terrace 16 manager would love an opportunity to speak with you personally regarding your experience with us. Could you please provide us with your contact information so that we can discuss these issues in further detail? We hope you will give us another opportunity to have you as our guest when you return to the area. Sincerely, Randy Reed Director of Food & Beverage
    

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    Report