Terrace 16

Review summary

1. E

   Emanuele

   Chicago

   8 reviews

   1.0

   8 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Terrible food and service. We got brunch burgers and the meat was chewy and fries were old, chewy and not even cold. The served barely showed up during our meal. All this for a whopping $300, if you continue this way you'll go out of business soon.
   

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2. J

   Jack

   Dallas

   20 reviews

   vip
   2.0

   20 reviews

   Dined today

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   We’ve been here several times. But this experience was very different. The food is always pretty good. With maybe this one exception. The shrimp dish. Hard pass. It’s fishy. Bland. But the service. Is. Terrible. We sat for over 30 min before we could even flag someone down to get us water. 45 min. Still no apps. It was a 2.5 hr dinner. Not because it was coursed out and extravagant. But instead because the service was just non existent. I waited tables in college. I have a TON of grace for servers. It’s not an easy job. But this was egregiously bad service. The server knew it. So at check out his version of apology and consideration was to comp my after dinner coffee. It was almost more insulting. I think we will pass on this place next time. For the money there’s too many options.
   

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3. D

   Danielle

   Hawaii

   4 reviews

   vip
   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband and I enjoyed a wonderful dinner at Terrace 16 for our anniversary. Our table by the window had beautiful city views. Service was excellent and food was outstanding. My husband had the Mici and I enjoyed the winter squash risotto. So delicious! We loved the dessert surprise. The hospitality and attention to detail made everything so special. The night was topped off with a fireworks show over the river. So fun! Thanks for making our night memorable ❤️
   

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4. B

   Bertha

   Chicago

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Made reservations for a birthday brunch. It was a fantastic experience
   

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5. A

   Andrea

   Milwaukee

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Breakfast was fantastic. The restaurant was impeccably clean. The coffee, mimosa, and eggs Benedict may have been the best I’ve ever had!! Our server and all of the staff were extremely friendly and attentive. The view was amazing as well. Highly recommend!!
   

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6. C

   Chloe

   Chicago

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   I had high expectations for my visit to Terrace 16, being in the prestigious Trump Tower, but the service was extremely disappointing. Staff were inattentive and unhelpful, and it seemed like customer satisfaction wasn’t a priority. From being seated, we were waiting 10 minutes before we had to go call for our waiter to get some water. It took an entire hour to bring out one sushi roll, about 30 minutes to get our drinks. This was on a Wednesday night so it was not crowded. For the price and reputation, I expected much more. Unfortunately, the experience felt impersonal and unprofessional. I wouldn’t recommend this location if you’re looking for quality and timely service.
   

   Terrace 16Responded 3 days ago

   Dear Chloe, Thank you for choosing to dine with us at Terrace 16, and for sharing your feedback on OpenTable. We sincerely apologize for the less than desirable experience. Our Terrace 16 manager would love an opportunity to speak with you personally regarding your experience with us. Could you please provide us with your contact information so that we can discuss these issues in further detail? We hope you will give us another opportunity to have you as our guest when you return to the area. Sincerely, Randy Reed Director of Food & Beverage
   

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7. A

   Andrea

   Chicago

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was outstanding; beautiful presentation and very good flavors. Our server was wonderful but they were very short staffed so service was rather slow.
   

   Terrace 16Responded 5 days ago

   Dear Andrea, Thank you for choosing to dine with us at Terrace 16, and for sharing your kind feedback on OpenTable. We are delighted to hear that you had a wonderful experience & look forward to having you visit back soon. Sincerely, Randy Reed Director of Food & Beverage
   

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8. T

   Tobi

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 5

   My husband and I love this restaurant, the view is spectacular and the food was delicious. He is an eggs Benedict snob and said it was the best he's had. I had huevos rancheros and a Bloody Mary and they were both delicious. Our waitress was not great. We waited a bit and when she came up, she literally raced to the table and was speaking before she got to our table. She didn't say hello or greet us with any enthusiasm, there was no warm welcome. I can't say who she was because she didn't tell us her name. That won't keep us from coming back! We do not live in Chicago, we always make it a point to eat here at least once.
   

   Terrace 16Responded 5 days ago

   Dear Tobi, Thank you for choosing to dine with us at Terrace 16, and for sharing your feedback on OpenTable. We sincerely apologize for the less than desirable experience. Our Terrace 16 manager would love an opportunity to speak with you personally regarding your experience with us. Could you please provide us with your contact information so that we can discuss these issues in further detail? We hope you will give us another opportunity to have you as our guest when you return to the area. Sincerely, Randy Reed Director of Food & Beverage
   

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9. OT

   OpenTable Diner

   Puebla

   1 review

   5.0

   1 review

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   El servicio fue amablemente, buena la relación costo calidad y porción.
   

   Terrace 16Responded 5 days ago

   Dear Guest, Thank you for choosing to dine with us at Terrace 16, and for sharing your kind feedback on OpenTable. We are delighted to hear that you had a wonderful experience & look forward to having you visit back soon. Sincerely, Randy Reed Director of Food & Beverage
   

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10. B

    Blake

    St. Louis

    1 review

    2.0

    1 review

    Dined on 16 November 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3

    Seated 15 minutes after reservation, no drinks served until 45 min after reservation. Extremely slow. Mici was fantastic. Lobster pasta was not worth the price.
    

    Terrace 16Responded 5 days ago

    Dear Blake, Thank you for choosing to dine with us at Terrace 16, and for sharing your feedback on OpenTable. We sincerely apologize for the less than desirable experience. Our Terrace 16 manager would love an opportunity to speak with you personally regarding your experience with us. Could you please provide us with your contact information so that we can discuss these issues in further detail? We hope you will give us another opportunity to have you as our guest when you return to the area. Sincerely, Randy Reed Director of Food & Beverage
    

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