Terrain Cafe – Glen Mills

Review summary

1. H

   Heather VIP

   Philadelphia2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely breakfast with amazing coffee and delicious food. Terrain always smells divine and the atmosphere is so soothing and calm
   

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2. K

   Karen VIP

   Philadelphia36 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were in the Woodland village tent for dinner, which is a fabulous experience! The service was remarkable and the food outstanding. Love that they have cocktails now, which are very creative. The whole evening was a wonderful experience. If you get a chance to dine in the woodland village tense, do it!
   

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3. K

   Kevin

   Philadelphia2 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   We have been going here for years. Today unfortunately service was not very good. When we got to the host desk no hello or greetings they both just stood there waiting. Once seated server never brought water, and when the cheese plate came out no explanation of what anything was or at least offered to explain. Honestly this place is usually amazing. Maybe we just came on an off day.
   

   Terrain Cafe – Glen MillsResponded 1 day ago

   Hello Kevin, Thank you for taking the time to write this review. It is unfortunate to hear that your service fell short of expectations, we hold ourselves to very high standards. Thank you for bringing this to our attention so we can address the situation so it does not occur again. We appreciate you being a patron for years and definitely do not want our loyal customers receiving less than acceptable service. We thank you for being such loyal customers and hope we see you again soon for a much better experience. Best Regards, Terrain Management Team
   

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4. DA

   DonnaA

   Baltimore10 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Love to eat at Terrain cafe. Food is always good. Never have to wait to be seated. Great experience.
   

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5. A

   Ami

   Philadelphia1 review

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   We were excited to visit terrain again for a delicious meal. But…..We were seated very close to other guests in a nearly empty greenhouse. Needed phones to read the menu as it was so dark. Area was cold and other guests were wearing coats. Wait staff seemed over worked or underwhelmed with their job. By the time our meals were served we wished our reservation had been cancelled. Dry meat and unidentifiable sides. I thought we would have a higher level dining experience. Very very disappointed.
   

   Terrain Cafe – Glen MillsResponded 1 day ago

   Hello Ami, Thank you for taking the time to let us know about your experience. It is regrettable to hear that not only was the service not up to standards but neither was your food. This has been brought to the attention of both the servers and our kitchen to ensure a visit like this does not occur again. We hold ourselves to higher standards than this and hope you will give us another chance again soon. Best Regards Terrain Management Team
   

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6. OT

   OpenTable Diner

   Philadelphia1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Take my girlfriend here every year for her birthday and it’s amazing every time
   

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7. B

   Brian

   Philadelphia1 review

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food was outstanding as was the wait staff. The welcome was not well managed, specifically: 1. The hostess station was not near the entrance. 2. When we found it, no one was there. 3. Despite being early for our reservation, we waited long past the scheduled time to be seated and then only after repeated checkings. 4. The hostess did not, I say again “not”, seem to be the problem. She was working diligently, but the workflow needs fixing so that she can work efficiently. 5. Management needs to optimize the configuration and procedures and train the staff accordingly.
   

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8. OT

   OpenTable Diner VIP

   Philadelphia2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience. Would go back to the cafe for brunch
   

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9. H

   Heather

   Philadelphia1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   We visited Tera Café for the first time last night and it was such an amazing experience. We stayed at the nearby in the gray winery and they had highly recommended the café… The food was amazing. The service was exceptional. Our waitress Brooke was very tentative… She was great… It was such a nice ambience. I highly recommend it and we will definitely be back.
   

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10. C

    Chris VIP

    Philadelphia10 reviews

    2.0

    Dined 7 days ago

    1. Overall 2
    2. Food 4
    3. Service 5
    4. Ambience 1

    We have always loved terrain Glen Mills and feel the food selection is superior to Devon. Our waiter was wonderful and the restaurant is beautiful. Unfortunately, our night was ruined by very loud people at the bar. The bar was so packed that we had people bumping into our chairs as we tried to eat. Sadly, we may not return. It was not a good experience. The bar is pretty but the people over crowding the table service is unacceptable.
    

    Terrain Cafe – Glen MillsResponded 3 days ago

    Hello Chris, We're really sorry to hear about your recent experience at Terrain Cafe – Glen Mills. We always aim to provide a comfortable and enjoyable dining environment, and we're disappointed to hear that the noise level affected your experience negatively. We also appreciate your feedback on our food selection and the service provided. We'll certainly take your comments into consideration as we continuously strive to improve. We hope you'll give us another chance to provide the quality experience you've come to expect from us. Best regards, The Management Team
    

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