Teya Santa Lucia

Review summary

1. C

   Cecilia

   Toronto41 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Took some out of town friends, and it did not disappoint. The sopa de lima and sopa de frijol were very good. We also had some panuchos, fish, and papadzules. The service was great and friendly. They accommodated us with my baby outside.
   

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2. DG

   DavidG

   Toronto2 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Lovely meal, lovely space. Some of the service is excellent but our waiter was terrible. The chairs are hard and I eventually had to get up to grab cushions after asking three times.
   

   Teya Santa LuciaResponded 1 day ago

   Thank you very much for your visit, we are sorry about what happened, we are improving day by day to provide you with the best experiences. We would love to get in touch with you and be able to offer you a courtesy, we appreciate that you can contact us 999 222 1241.
   

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3. L

   Lily

   Mexico City3 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente servicio, el lugar está muy bonito, la decoración de excelente gusto y la comida de gran calidad, particularmente me pedí las enchiladas divorciadas de lechón y estuvieron deliciosas!
   

   Teya Santa LuciaResponded 6 days ago

   Muchas gracias por tus comentarios Lily, estaremos encantados de recibirte nuevamente.
   

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4. A

   Arvind VIP

   London52 reviews

   3.0

   Dined on 16 February 2025

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Setting very nice and food OK but terrible service. Long delays before offering water or drinks. Main issue was with the bill: charged for a bottle of wine when we only had one glass. Possibly a simple error but no apology then kept waiting for 15 minutes for the revised bill. Waiter seemed very annoyed that I had picked this up. Concerning that a neighbouring table also spent a long time clearing up errors in the bill. Probably better options in the area.
   

   Teya Santa LuciaResponded on 19 February 2025

   Hello Arvind, we are sorry about what happened, we would love to be able to remedy what happened by offering you a courtesy and inviting you to visit us again, we would appreciate it if you could contact us at this number 999 222 1241.
   

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5. M

   María Guadalupe

   Unspecified2 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente ambiente!! La comida excepcional!!! El mesero que nos atendió al menos, MUY MUY AMABLE!!! Quedé fascinada!!!! Me encantó todoooo el lugar, la comida, los cócteles... Muy muy rico 100% recomendado!!
   

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   Teya Santa LuciaResponded on 19 February 2025

   Muchas gracias por sus comentarios María, nos es grato leer haya pasado una gran experiencia. Le esperamos pronto de vuelta.
   

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6. D

   Daniel VIP

   Mexico City10 reviews

   3.0

   Dined on 19 January 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It’s ok, nothing outstanding, but the place is nice, has AC, and a good location.
   

   Teya Santa LuciaResponded on 22 January 2025

   Thank you for sharing your experience. Could you tell us a little more? Your comments help us detect areas of opportunity to continue providing a pleasant experience.
   

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7. E

   Edward VIP

   San Francisco5 reviews

   1.0

   Dined on 5 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   What a gorgeous space, wow. My first night in Merida I walked by and said to my friend, “we must try this place!” We stopped in the next day, we were greeted by a very rude hostess saying they had a kitchen issue. As someone who works in the industry, I felt so bad. Later in that same evening they were open so we tried again. They said they were closed, 2 hours prior than their scheduled time. Ok fine. The next day I made a reservation and punctually arrived. The same hostess met us with a very cold and dismissive tone. After sitting down for 10 mins, in an almost empty restaurant we were finally greeted. We were told that they were out of all of there signature items on the menu, but nothing else. Both of us wanted things that they weren’t offering. We decided to stay for a drink. What a mistake. It took 45 mins just to get a drink, ask for the check 3 times and leave. My cocktail was delicious, but I have never tried to hard to enjoy a space and be treated to poorly in the process. This is not hospitality. Would not recommend to anyone. After the long wait to get out of there, we ended up having to order to go burgers down the street to take back to the hotel. Not the dining experience we were looking for on our only Saturday evening in this adorable city.
   

   Teya Santa LuciaResponded on 7 January 2025

   We greatly appreciate your feedback and assure you that we will conduct a comprehensive investigation to identify and rectify any concerns. We will implement corrective measures within our organization to prevent similar occurrences in the future. Our primary objective is to deliver exceptional experiences, and we will take the necessary actions to enhance the capabilities of our staff. We sincerely hope that you will consider giving us another opportunity to demonstrate our unwavering commitment to excellence.
   

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8. S

   Soiti

   New York City4 reviews

   2.0

   Dined on 3 January 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   Extreme delay in service. Waited 1/2 hr for drink then 45 min just yo get bill. Good was meh. Bathroom was super dirty.
   

   Teya Santa LuciaResponded on 8 January 2025

   We appreciate your feedback and assure you that we will conduct a comprehensive investigation to identify and rectify any concerns. We will implement corrective measures within our organization to prevent similar occurrences in the future. Our primary objective is to deliver exceptional experiences, and we will take the necessary actions to enhance the capabilities of our staff. We sincerely hope that you will consider giving us another opportunity to demonstrate our unwavering commitment to excellence.
   

   1 person found this helpful

9. A

   Alberto

   San Diego1 review

   1.0

   Dined on 2 January 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Pésimo servicio, la comida buena pero un poco salado, el pescado lo tuvimos que regresar porque estaba crudo.
   

   Teya Santa LuciaResponded on 3 January 2025

   Lamentamos leer que su experiencia con nosotros no fue agradable. Quisiéramos darle seguimiento para conocer más sobre su experiencia, por lo que, le estaremos contactando en privado.
   

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10. OT

    OpenTable Diner

    Mexico City3 reviews

    1.0

    Dined on 31 December 2024

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 1

    Desde la recepción el personal fue poco amable. Nos hicieron esperar y cuando entramos el aforo era pequeño. No había razón para hacer esperar a los clientes. El servicio fue lento y desganado. La comida fue ordinaria y preséncialos 2 mesas quejándose amargamente del lugar y el servicio. No lo recomiendo
    

    Teya Santa LuciaResponded on 3 January 2025

    Gracias por tomarse un momento para escribir su reseña. Lamentamos conocer que su visita no fue lo esperado, le escribiremos en privado para poder dar seguimiento y encontrar una solución.
    

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