Teya Santa Lucia

Name: Teya Santa Lucia
Address: C. 60 468 Santa Lucia, Centro, Mérida, YUC, Mexico, 97000
Telephone: 999 923 9964
Price range: MXN310 to MXN500
Rating: 4.4

4.4

108 Reviews

MXN310 to MXN500

Mexican

Make a booking

2 people

17 Feb 2025

19:00

Booked 3 times today

Fancy
Good for special occasions
Great for brunch

The warmth of the Hacienda Teya Restaurant in the heart of the city of Mérida, Santa Lucía. We are a Yucatecan food restaurant, with a legacy of more than 25 years, we have 2 magical outdoor terraces for you to spend a wonderful stay, surrounded by an atmosphere between trees and nature that gives us that characteristic atmosphere of our beloved Hacienda Teya. We have live music in our backyard with a varied musical billboard, join us with a good cocktail to refresh yourself or ask for our contemporary menu "Flavors of Yucatan" which will pair perfectly with our extensive list of wines, spirits and craft beers. Come, we are waiting for you with open arms, a Yucatan cuddle in the heart of the city... Teya Santa Lucía.

Order delivery or takeout

Dining areas

Additional information

Dining style
Casual Elegant
Price
MXN310 to MXN500
Cuisines
Mexican, Regional Mexican, Dining Bar
Hours of Operation
Mon–Wed, Sun 08:00–00:00 Thu–Sat 08:00–01:00
Phone number
999 923 9964
Website
http://www.haciendateya.com/
Payment Options
AMEX, Mastercard, Visa
Dress code
Smart Casual
Private party facilities
At Hacienda Teya Restaurant we’ve spaces available for your event. We have 2 magical terraces, as well as areas inside the restaurant ready for you to have a wonderful stay. Come and live a magical experience in a traditional Yucatecan food restaurant with exceptional architecture and an incredible contemporary menu, wrapped in a casual atmosphere.

Location
C. 60 468 Santa Lucia, Centro, Mérida, YUC 97000
Area
Mérida
Cross Street
Between Streets 53 and 55
Parking details
Public Lot
Additional
Bar/Lounge, Beer, BYO Wine, Cafe, Cocktails, Corkage Fee, Dog Friendly, Entertainment, Full Bar, Gender Neutral Restroom, Gluten-free Options, High Tea, Late Night, Outdoor Smoking Area, Patio/Outdoor Dining, Takeaway, Vegan, Weekend Brunch, Wheelchair Access, Wine

What 108 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.4

4.4 based on recent ratings

4.5Food
4.2Service
4.4Ambience
4.2Value

Noise • Moderate

Loved For

Yucatán
Mexican
Mérida
Mexican

108 Reviews

A
Arvind
London
52 reviews
3.0
52 reviews
Dined 1 day ago
1. Overall 3
2. Food 3
3. Service 1
4. Ambience 3
Setting very nice and food OK but terrible service. Long delays before offering water or drinks. Main issue was with the bill: charged for a bottle of wine when we only had one glass. Possibly a simple error but no apology then kept waiting for 15 minutes for the revised bill. Waiter seemed very annoyed that I had picked this up. Concerning that a neighbouring table also spent a long time clearing up errors in the bill. Probably better options in the area.
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M
María Guadalupe
Unspecified
1 review
5.0
1 review
Dined 2 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Excelente ambiente!! La comida excepcional!!! El mesero que nos atendió al menos, MUY MUY AMABLE!!! Quedé fascinada!!!! Me encantó todoooo el lugar, la comida, los cócteles... Muy muy rico 100% recomendado!!
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D
Daniel
VIP
Mexico City
10 reviews
3.0
10 reviews
Dined on 19 January 2025
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 3
It’s ok, nothing outstanding, but the place is nice, has AC, and a good location.
Teya Santa LuciaResponded on 22 January 2025
Thank you for sharing your experience. Could you tell us a little more? Your comments help us detect areas of opportunity to continue providing a pleasant experience.
1 person found this helpful
E
Edward
VIP
San Francisco
5 reviews
1.0
5 reviews
Dined on 5 January 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 4
What a gorgeous space, wow. My first night in Merida I walked by and said to my friend, “we must try this place!” We stopped in the next day, we were greeted by a very rude hostess saying they had a kitchen issue. As someone who works in the industry, I felt so bad. Later in that same evening they were open so we tried again. They said they were closed, 2 hours prior than their scheduled time. Ok fine. The next day I made a reservation and punctually arrived. The same hostess met us with a very cold and dismissive tone. After sitting down for 10 mins, in an almost empty restaurant we were finally greeted. We were told that they were out of all of there signature items on the menu, but nothing else. Both of us wanted things that they weren’t offering. We decided to stay for a drink. What a mistake. It took 45 mins just to get a drink, ask for the check 3 times and leave. My cocktail was delicious, but I have never tried to hard to enjoy a space and be treated to poorly in the process. This is not hospitality. Would not recommend to anyone. After the long wait to get out of there, we ended up having to order to go burgers down the street to take back to the hotel. Not the dining experience we were looking for on our only Saturday evening in this adorable city.
Teya Santa LuciaResponded on 7 January 2025
We greatly appreciate your feedback and assure you that we will conduct a comprehensive investigation to identify and rectify any concerns. We will implement corrective measures within our organization to prevent similar occurrences in the future. Our primary objective is to deliver exceptional experiences, and we will take the necessary actions to enhance the capabilities of our staff. We sincerely hope that you will consider giving us another opportunity to demonstrate our unwavering commitment to excellence.
1 person found this helpful
S
Soiti
New York City
4 reviews
2.0
4 reviews
Dined on 3 January 2025
1. Overall 2
2. Food 3
3. Service 1
4. Ambience 2
Extreme delay in service. Waited 1/2 hr for drink then 45 min just yo get bill. Good was meh. Bathroom was super dirty.
Teya Santa LuciaResponded on 8 January 2025
We appreciate your feedback and assure you that we will conduct a comprehensive investigation to identify and rectify any concerns. We will implement corrective measures within our organization to prevent similar occurrences in the future. Our primary objective is to deliver exceptional experiences, and we will take the necessary actions to enhance the capabilities of our staff. We sincerely hope that you will consider giving us another opportunity to demonstrate our unwavering commitment to excellence.
1 person found this helpful
A
Alberto
San Diego
1 review
1.0
1 review
Dined on 2 January 2025
1. Overall 1
2. Food 3
3. Service 1
4. Ambience 3
Pésimo servicio, la comida buena pero un poco salado, el pescado lo tuvimos que regresar porque estaba crudo.
Teya Santa LuciaResponded on 3 January 2025
Lamentamos leer que su experiencia con nosotros no fue agradable. Quisiéramos darle seguimiento para conocer más sobre su experiencia, por lo que, le estaremos contactando en privado.
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OT
OpenTable Diner
Mexico City
3 reviews
1.0
3 reviews
Dined on 31 December 2024
1. Overall 1
2. Food 3
3. Service 1
4. Ambience 1
Desde la recepción el personal fue poco amable. Nos hicieron esperar y cuando entramos el aforo era pequeño. No había razón para hacer esperar a los clientes. El servicio fue lento y desganado. La comida fue ordinaria y preséncialos 2 mesas quejándose amargamente del lugar y el servicio. No lo recomiendo
Teya Santa LuciaResponded on 3 January 2025
Gracias por tomarse un momento para escribir su reseña. Lamentamos conocer que su visita no fue lo esperado, le escribiremos en privado para poder dar seguimiento y encontrar una solución.
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OT
OpenTable Diner
Las Vegas
2 reviews
4.0
2 reviews
Dined on 30 December 2024
1. Overall 4
2. Food 4
3. Service 3
4. Ambience 4
Se acabo el lechon y tampoco hubo Agua natural. Detalles importantes que demeritan nuestra opinión
Teya Santa LuciaResponded on 3 January 2025
Gracias por tomarse un momento para escribir su reseña, sus comentarios nos ayudan a detectar áreas de oportunidad para seguir brindando una grata experiencia. Esperamos nos den una segunda oportunidad para que puedan probar del lechón y nuestras aguas frescas, ¡nos alegraría verle!
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P
Pamela
VIP
Mexico City
37 reviews
2.0
37 reviews
Dined on 28 December 2024
1. Overall 2
2. Food 2
3. Service 1
4. Ambience 3
Demasiada fama para el pésimo servicio. Pedimos entradas (sopas) y plato principal (cochinita, poc-chuc para compartir al centro) que llevaron al mismo tiempo. Las sopas calientes. Pero el plato fuerte tibio, pedí que lo regresaran mientras terminábamos las sopas (el mesero de mala cara), se lo llevaron y lo volvieron a traer (se tardaron) helado!!! Se lo volvieron a llevar y tardaron más en volverlo a traer caliente. Mi percepción es que dan solo atención a mesas grandes y extranjeros… qué pena. Jamás regresaré, ni lo recomiendo. Hay mejores opciones, con mejor sabor, precio y servicio.
Teya Santa LuciaResponded on 3 January 2025
Lamentamos leer que su experiencia con nosotros no fue lo esperado. Queremos darle seguimiento a sus comentarios para conocer poder encontrar una solución a lo ocurrido, le contactaremos por este medio de forma privada.
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OT
OpenTable Diner
VIP
St. Louis
6 reviews
4.0
6 reviews
Dined on 27 December 2024
1. Overall 4
2. Food 5
3. Service 4
4. Ambience 4
This is a wonderful restaurant, great food and service. Highly recommend.
Teya Santa LuciaResponded on 28 December 2024
Thank you for sharing your experience and recommend us. We'll be happy to see you again.
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FAQs

Teya Santa Lucia offers takeout which you can order by calling the restaurant at 999 923 9964.

Teya Santa Lucia is rated 4.4 stars by 108 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people

17 Feb 2025

19:00

Booked 3 times today

Order delivery or takeout

C. 60 468 Santa Lucia, Centro, Mérida, YUC 97000

Dining areas

Additional information

Cross Street
Between Streets 53 and 55
Area
Mérida
Hours of Operation
Mon–Wed, Sun 08:00–00:00 Thu–Sat 08:00–01:00
Price
MXN310 to MXN500
Cuisines
Mexican, Regional Mexican, Dining Bar
Dining style
Casual Elegant
Dress code
Smart Casual
Parking details
Public Lot
Payment Options
AMEX, Mastercard, Visa
Additional
Bar/Lounge, Beer, BYO Wine, Cafe, Cocktails, Corkage Fee, Dog Friendly, Entertainment, Full Bar, Gender Neutral Restroom, Gluten-free Options, High Tea, Late Night, Outdoor Smoking Area, Patio/Outdoor Dining, Takeaway, Vegan, Weekend Brunch, Wheelchair Access, Wine

Website
http://www.haciendateya.com/
Phone number
999 923 9964
Private party facilities
At Hacienda Teya Restaurant we’ve spaces available for your event. We have 2 magical terraces, as well as areas inside the restaurant ready for you to have a wonderful stay. Come and live a magical experience in a traditional Yucatecan food restaurant with exceptional architecture and an incredible contemporary menu, wrapped in a casual atmosphere.

Teya Santa Lucia

Make a booking

Order delivery or takeout

Dining areas

Additional information

Menu

What 108 people are saying

Overall ratings and reviews

Loved For

FAQs

Does Teya Santa Lucia offer delivery through OpenTable or takeout?

How is Teya Santa Lucia restaurant rated?

Is Teya Santa Lucia currently accepting bookings?

Make a booking

Order delivery or takeout

Dining areas

Additional information