The American Reserve Bar & Grille

Review summary

1. C

   Carlo

   Kansas City

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our food was outstanding. Our service was wonderful and the live music was unexpected and great highly recommend coming here. Hidden gym in kc !
   

   The American Reserve Bar & GrilleResponded on 19 November 2024

   Thanks for the feedback, Carlo! We're thrilled to hear that you enjoyed your dining experience at The American Reserve Bar & Grille. We're glad that our food and service met your expectations. It's also great to know that you appreciated the surprise of the live music. We always strive to provide an outstanding experience for our guests and your recommendation means a lot to us. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
2. LD

   LyzzieD

   Kansas City

   4 reviews

   5.0

   4 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We couldn't have picked a better place to celebrate my mom's 63rd birthday. Kitty our waitress was unbelievable exceptional 10/10 I hope our appreciation showed in her tip. Thank you kitty again. We arrived and were greeted by absolutely beautiful decor and live soft music. we were seated right away. We did have reservations. Our drinks came out first our appetizers about 10min later. And the portion sizes are perfect, (bigger then usual) reserve has michelin star worthy food and aura but bar and grill prices. We were so very impressed everything was absolutely delicious we ordered the crispy brussel sprouts and lump crab cake for our appetizers. The KC strip, the citrus black cod, and the baked chicken for our meal. It's definitely upscale perfect for just drinks or a date. I look forward to returning.
   

   The American Reserve Bar & GrilleResponded on 19 November 2024

   Thanks for visiting us, Lyzzie! We're thrilled to hear that you chose The American Reserve Bar & Grille to celebrate your mom's 63rd birthday. It's wonderful to know that our team made your experience memorable and that you enjoyed our decor, live music, and food. We're also glad that our drinks and appetizers were up to your liking. We appreciate your feedback and look forward to welcoming you back for more delicious meals and drinks.
   

   Is this helpful?

   Report
3. MJ

   MkJ10

   Kansas City

   3 reviews

   2.0

   3 reviews

   Dined on 15 November 2024

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 5

   The appetizers and drinks were fabulous. We had the ribeye steak, chicken and the steak salad for entrees and everyone was just fair for the price. Presentation was very poor as well for the price. I wouldn’t go back and get dinner, but I’d come back for the espresso martini, Brussels sprouts and crab cake. They were setting up the band when we left, so we didn’t get to experience that.
   

   • 
   • 

   The American Reserve Bar & GrilleResponded on 19 November 2024

   Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our appetizers and drinks, but we're sorry to hear that our entrees and presentation didn't meet your expectations. We strive to provide our guests with exceptional dining experiences and your comments will certainly help us improve. We're also pleased to hear that you enjoyed our espresso martini, Brussels sprouts, and crab cake. We hope you'll consider giving us another chance to impress you in the future.
   

   Is this helpful?

   Report
4. S

   Stephani

   Kansas City

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Third time going there. Excellent experience every time!
   

   • 
   • 
   • 
   • 
   • 
   • 
   • 
   • 

   The American Reserve Bar & GrilleResponded on 19 November 2024

   Thanks for the review, Stephani! We're thrilled to hear that you've had excellent experiences with us at The American Reserve Bar & Grille. It's always a pleasure to serve you and we're glad we can continue to meet your expectations. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
5. R

   Rachel

   Kansas City

   3 reviews

   3.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 4

   We went on a Saturday night and they had live music. We typically aren't the type to enjoy a band but we were pleasantly surprised. They were by far the best part of the night. The food was fine. The shrimp and grits were better than most, but the other foods were just mediocre at best.
   

   The American Reserve Bar & GrilleResponded on 12 November 2024

   Thanks for the feedback, Rachel. We're thrilled to hear you enjoyed the live music at The American Reserve Bar & Grille. It's great to know that the live entertainment added to your night and exceeded your expectations. We appreciate your positive remarks about our shrimp and grits and we're glad you found them better than most. We also take note of your comments on our food and will continue to strive for improvement. We hope to see you again soon for another round of live music!
   

   Is this helpful?

   Report
6. B

   Bill

   Kansas City

   22 reviews

   vip
   1.0

   22 reviews

   Dined on 27 October 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   We decided to go for our anniversary dinner. The service was nonexistent and the atmosphere was a bar with tables. No ambiance. No recognition of our anniversary, despite adding it to our reservation. We were so disappointed that we changed our mind on dinner, ordered a drink and appetizer. We went somewhere else (the Bristol) for dinner. So glad we left.
   

   The American Reserve Bar & GrilleResponded on 1 November 2024

   Hey Bill, We're truly sorry to hear about your disappointing experience at The American Reserve Bar & Grille on your special day. We understand that the service and atmosphere did not meet your expectations and for that, we apologize. Your feedback is important to us and we assure you that we will address these issues to improve our future experiences. We hope you will give us another chance to make it right.
   

   1 person found this helpful

   Report
7. T

   Tara

   Kansas City

   2 reviews

   3.0

   2 reviews

   Dined on 26 October 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   Whoever was cooking last might needs serious instruction on how to properly cook a steak. I ordered my fillet medium it came out well done the first time and medium rare the second time. When we asked for the steak to refired, they told us it would be 20 minutes. No steak takes 20 minutes to do properly. For a restaurant of this caliber this should not happen. We come in here often we absolutely love the place and the food but last night was off. .
   

   The American Reserve Bar & GrilleResponded on 26 October 2024

   Thanks for the feedback. We're truly sorry to hear about your experience with the steak. We pride ourselves on the quality of our food, and we regret that we didn't meet your expectations this time. We'll certainly look into this matter to ensure it doesn't happen again. We appreciate your continued patronage and hope to serve you again soon with a perfect steak experience.
   

   Is this helpful?

   Report
8. P

   Patrick

   San Joaquin

   22 reviews

   vip
   1.0

   22 reviews

   Dined on 20 October 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Wilted brown lettuce and cold steak with warm lettuce and it was absolutely terrible but the waiter took it off our bill
   

   The American Reserve Bar & GrilleResponded on 22 October 2024

   Hello Patrick, We're truly sorry to hear about your recent experience at The American Reserve Bar & Grille. We always aim to deliver a great experience, and we're disappointed to hear that we missed the mark this time. We appreciate your feedback on the lettuce issue and we'll definitely take it into consideration as we continuously strive to improve our services. On a positive note, we're glad to know that you appreciated our service this time. We hope you'll give us another chance to impress you with our food and service.
   

   Is this helpful?

   Report
9. j

   jan

   Denver

   13 reviews

   vip
   5.0

   13 reviews

   Dined on 6 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our food was really excellent. We had pork chops, black cod and shrimp and grits. Our waiter Gary was great!
   

   The American Reserve Bar & GrilleResponded on 8 October 2024

   Thanks for the feedback, jano! We're thrilled to hear that you enjoyed our pork chops, black cod, and shrimp and grits. It's great to know that our service met your expectations. We strive to provide excellent food and service to all our guests. Your kind words are a testament to our efforts. We look forward to serving you again soon!
   

   Is this helpful?

   Report
10. E

    Erin

    Kansas City

    1 review

    5.0

    1 review

    Dined on 5 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Kc strip was done perfectly, devilled eggs were excellent, loved the hashbrown. We celebrated our 10 year anniversary here and were not disappointed.
    

    The American Reserve Bar & GrilleResponded on 8 October 2024

    Hello, Thank you so much for choosing The American Reserve Bar & Grille to celebrate your special 10th anniversary! We are thrilled to hear that you enjoyed our devilled eggs and hashbrown, and that our service made your experience even better. We always strive to provide excellent food and service, so your positive feedback means a lot to us. We look forward to welcoming you back for many more celebrations in the future!
    

    Is this helpful?

    Report