The Apparatus Room

Review summary

1. G

   George

   VIP

   Chicago

   10 reviews

   5.0

   10 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First visit and the experience was wonderful. Great food! Great service! Great atmosphere. Highly recommend. Our server- Shelby was superb. TU Shelby for the great experience!
   

   Is this helpful?

   Report
2. T

   Tyra

   VIP

   Detroit

   2 reviews

   1.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 5

   We sat down and had to wait an hour and a half to receive food. I made reservations two weeks prior. I tend to come here a lot and never had to deal with this. In addition, the waitress was not attentive and didn’t provide many updates for us throughout the time that we were waiting.
   

   Is this helpful?

   Report
3. T

   Tiara

   Detroit

   1 review

   2.0

   1 review

   Dined on 15 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   This was truly a middle of the road experience in all aspects, so much so that I didn’t even take pictures of the food. The valet was the best part about the entire experience and that was about $20 + tip but they were kind, fast, and courteous. After checking into our reservation we still have about a 15/20 min wait, standing as there was no room at the bar nor a proper holding area. Once seated, it took our waitress a good 10 mins to even get to our table where we were casually informed that someone should have already told us there was about a 1 hr wait after placing any order. At this point we’d already been in the restaurant without so much as a sip of water for over 40 mins. Waitress then advised to quickly put in appetizer order of chips or fries since those come out quick. We did and ordered drinks. The first drink was sent back because it was wrong. About an hour in those “quick” appetizers came and about 30/35 mins after that the food came and it was nothing to write home about especially after the long wait time. I wouldn’t be back.
   

   Is this helpful?

   Report
4. C

   Carrie

   Las Vegas

   1 review

   2.0

   1 review

   Dined on 15 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We were seated on time for our reservation. Busy day downtown with lots of events, so it was busy. Kitchen wasn’t staffed accordingly, so it took 1.5 hrs for 3 brunch orders. The server clearly felt bad for the delay, but made a half hearted apology. Food is average—overpriced for what you get. Brunch elsewhere.
   

   Is this helpful?

   Report
5. A

   Andrew

   Detroit

   2 reviews

   3.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Apparently my family wasn't a top priority for the team at the restaurant. We had a reservation and still waited 20 mins eventhough there were open tables everywhere, and everyone else was seated as they arrived. After we were seated and placed our order, we waited nearly an hour for our food, to the point even Santa on his 3rd trip around the room made a comment that we still hadn't recieved our food. As the waitress told us on the 4th time sorry for the delay she never once asked us if we wanted another beverage to compensate for the extremely long wait.
   

   Is this helpful?

   Report
6. E

   Erin

   Detroit

   12 reviews

   2.0

   12 reviews

   Dined on 15 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The place was lovely, the food was good. However, It over an hour of get our food. The waitress was hardly around.
   

   Is this helpful?

   Report
7. E

   Esse

   Detroit

   5 reviews

   5.0

   5 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   My firm team and I had a great time eating good food and having craft cocktails. Gorgeous ambiance
   

   The Apparatus RoomResponded on 16 December 2024

   Hello! We're thrilled to hear that you and your team had a great time at The Apparatus Room. It's wonderful to know that you enjoyed our food and cocktails, and found the ambiance to your liking. We strive to provide a unique and enjoyable dining experience for our guests, and your feedback is a testament to our efforts. Thank you for your kind words and high ratings. We look forward to serving you and your firm team again soon!
   

   Is this helpful?

   Report
8. N

   Nancy

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on 12 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great food and service. Is a little loud, but will be back!! Love it!
   

   The Apparatus RoomResponded on 16 December 2024

   Thanks for visiting us! We're thrilled to hear that you enjoyed the food and service at The Apparatus Room. We're sorry about the noise level, but we're glad you loved it! We're always striving to provide an excellent dining experience, and your feedback is invaluable. We look forward to welcoming you back soon. - The Management Team
   

   Is this helpful?

   Report
9. C

   Crystal

   Detroit

   1 review

   4.0

   1 review

   Dined on 10 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Chicken boomers appetizer was super salty and pretty flavorless. The short ribs were amazing, however, highly recommend! Loved it! Gerard was wonderful. Great server and had a lot of recommendations. 5 stars to him for sure!
   

   The Apparatus RoomResponded on 12 December 2024

   Thanks for visiting us at The Apparatus Room! We're thrilled to hear that you enjoyed our short ribs and Chicken Boomers appetizer. We take pride in our flavorful dishes, so we're sorry to hear that they fell short for you. We appreciate your feedback and will certainly take it into consideration. We're glad you loved Gerard and we hope to see you again soon!
   

   Is this helpful?

   Report
10. F

    Frank

    Las Vegas

    14 reviews

    5.0

    14 reviews

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Adam and staff were great. Great evening with the family
    

    The Apparatus RoomResponded on 12 December 2024

    Hello Frank, Thank you for choosing The Apparatus Room for your family gathering and for taking the time to leave us a review. We're thrilled to hear that you and your family had a great evening and that our team made it a memorable experience. We appreciate your high ratings for our food and service. We strive to provide an exceptional dining experience and your feedback is a great affirmation of our efforts. We look forward to welcoming you and your family back for another enjoyable evening. Best Regards, The Management Team
    

    Is this helpful?

    Report