The Big Ketch Buckhead

Review summary

1. m

   mario

   Atlanta69 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We loved the food there, everything tasted fresh and delicious 😋. We will definitely go back again.
   

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2. S

   STEPHEN VIP

   Atlanta3 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Over priced and small portions. The restaurant could use a face lift
   

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3. H

   Hallie VIP

   Atlanta14 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Service was a little slow but it was during busy time on a Friday. The food was delicious though.
   

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4. S

   Sofia

   Unspecified1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   I love the Big Ketch! I have been here many times and always come back. The services is pretty great, they are decently quick and attentive. They make sure you have everything you need. The food is always excellent, and great quality every time. I would definitely recommend
   

   The Big Ketch BuckheadResponded 3 days ago

   Hi Sofia. Thank you for your many visits and this very nice review. We are happy to see you enjoy our food, and service so much. We look forward to serving you again in the near future so we can thank you in person!
   

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5. M

   Melissa

   Atlanta4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   It was nice to get together with friends I haven’t seen in a while. We were excited to order drinks and food but it took 20 plus minutes for our drinks to come. Another 20 minutes before the waiter came to take our order. It wasn’t a busy evening so I’m not sure why it took so much time. But nice ambiance.
   

   The Big Ketch BuckheadResponded 3 days ago

   Melissa, we appreciate your kind words about the ambiance and are glad you and your friends had a nice evening. We understand the importance of timely service, and please accept our apologies for the delays. Your experience does not reflect our usual standards, and we will address this with our team. We look forward to welcoming you back someday for what we're confident will be an excellent dining experience in every way. Thank you.
   

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6. J

   Joyce

   Dallas7 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Don't bother! Ordered shrimp and grits. Waited a long time for ice cold grits and warm shrimp with raw green onions thrown on top. Shrimp tacos had more slaw than shrimp and no flavor.
   

   The Big Ketch BuckheadResponded 3 days ago

   Joyce, I am truly sorry if we missed the mark for you. That's very unusual to hear as we always strive to provide freshly prepared dishes hot from the kitchen. What you described is definitely not up to our standards. I will look into what happened and make sure it is not recurring. I appreciate you bringing this to our attention and would love the opportunity to make it up to you. Please reach out to me with your reservation name and date, as well as the best way to contact you. Next time you visit I will ensure you have an excellent experience in every way. Thank you. Thomas Wilkinson, General Manager
   

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7. WH

   WillH

   Baltimore6 reviews

   4.0

   Dined on 7 March 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   First time dining at the Big Ketchup. The corn hush puppies were absolutely delicious. Best I have had. We each had one of the fish dishes with sides and were really happy with the cook, seasoning and flavor of the trout, salmon and grouper. Would have considered a 5 star rating however the cheese grits we had as sides for two dishes both came out cool…really cold. Still there are so many items on the menu to try we will definitely be back and look forward to re assessing a rating
   

   The Big Ketch BuckheadResponded 3 days ago

   Hi, Will. We're happy you joined us and enjoyed your visit so much. It's great to hear how much you enjoyed the hush puppies and entrees, but we apologize for the temperature of the side dishes. We'll make sure that is not an issue going forward. We hope you'll be back again someday soon for what we're confident will be a five-star experience. Thank you!
   

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8. C

   Cathy VIP

   Charleston6 reviews

   4.0

   Dined on 26 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waitress was very good and very accommodating
   

   The Big Ketch BuckheadResponded on 27 February 2025

   Cathy, we pride ourselves on providing excellent service and are glad to know you enjoyed your server. We look forward to serving you again soon!
   

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9. T

   Terrell

   Atlanta3 reviews

   5.0

   Dined on 25 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service only complaints was them oysters was tiny but besides that would definitely return
   

   The Big Ketch BuckheadResponded on 27 February 2025

   Hi Terrell. We appreciate your compliments on our service. Thank you. Please know we are committed to sourcing the freshest oysters, and on any given day they can vary. We are sorry if they were small when you were in, but sometimes those are the best ones! We hope you'll join us again soon, and don't hesitate to ask about our oysters next time so you server can tell you have they are looking.
   

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10. N

    Noel

    Atlanta13 reviews

    5.0

    Dined on 23 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was delicious and our server was great! It’s always consistent.
    

    The Big Ketch BuckheadResponded on 26 February 2025

    Noel, we truly appreciate your loyalty and are glad to know you always enjoy your visits. Thank you! We hope you'll be back soon.
    

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