The Black Penny Southbank

Review summary

1. C

   Chinju

   New York City

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service. Good spot for coffee and brunch around waterloo
   

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2. P

   Paul

   Surrey

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is always excellent, I love the porridge, soaked overnight! And Khan, he is just the best at welcome, serving, helping customers feel at home - he is superb!
   

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3. U

   Urte

   London

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very pleasant experience! Lovely staff. We went there for Sunday brunch but it wasn't too noisy - a pleasant surprise.
   

   The Black Penny SouthbankResponded 6 days ago

   Dear Urte, Thank you for taking the time to share your feedback with us. We're delighted to hear you enjoyed your visit :) We'll pass the message on to the team. Take care, TBP
   

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4. D

   David

   London

   22 reviews

   4.0

   22 reviews

   Dined on 6 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great lunch venue, reasonably priced, fast efficient and polite service.
   

   The Black Penny SouthbankResponded 6 days ago

   Thank you David for taking the time to share your feedback with us. We're delighted to hear that you have enjoyed our offerings. We will be sure to pass the message along to the team :) Take care, TBP
   

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5. OT

   OpenTable Diner

   London

   3 reviews

   5.0

   3 reviews

   Dined on 5 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thought it was great food. Really cool that it is a dog friendly restaurant.
   

   The Black Penny SouthbankResponded on 5 February 2025

   Thank you for taking the time to share your feedback with us. We're delighted to hear that you have enjoyed our menu offerings, and dog friendly space :) Take care, TBP
   

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6. M

   Maria

   London

   1 review

   5.0

   1 review

   Dined on 2 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   I do like it here - it’s bright and I do like that there was no music on. Places nowadays are too noisy, too loud music etc. so this is a place that works for me. Good food and even better coffee :-)
   

   The Black Penny SouthbankResponded on 3 February 2025

   Dear Maria, Thank you for taking the time to share your experience with us. We're delighted to hear you enjoyed what we have to offer. We do normally have music playing, so not sure what happened on this occasion, however, it worked out well for you :) Kind regards, TBP
   

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7. T

   Tracy

   London

   4 reviews

   3.0

   4 reviews

   Dined on 27 January 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Good breakfast meeting spot if you are in the Waterloo area
   

   The Black Penny SouthbankResponded on 27 January 2025

   Thank you Tracy :)
   

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8. S

   Sophie

   London

   4 reviews

   5.0

   4 reviews

   Dined on 19 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time visiting, went for a birthday brunch and was given the private room upstairs. All the food was fantastic and service was brilliant. They even brought us free Prosecco on the house. We were worried that it might be overpriced and touristy due to the location but great place, we’ll definitely be back.
   

   The Black Penny SouthbankResponded on 20 January 2025

   Dear Sophie, Thank you for taking the time to share your feedback with us. Happy birthday to you or whomever was celebrating. We're happy to hear that you enjoyed your time and were well looked after. We hope to welcome you back soon. Take care, TBP
   

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9. R

   Rob

   Leicestershire

   4 reviews

   5.0

   4 reviews

   Dined on 19 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent, they accommodated 2 additional people over and above the booking. Would definitely recommend.
   

   The Black Penny SouthbankResponded on 20 January 2025

   Dear Rob, Thank you for taking the time to share your feedback with us. We're delighted to hear you enjoyed your visit as expected :) Thank you for the recommendation. Take care, TBP
   

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10. M

    Matthew

    VIP

    London

    7 reviews

    3.0

    7 reviews

    Dined on 7 January 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Coffee not the best. Food not very hot and service pretty blunt. Nothing awful but nothing to make me come back.
    

    The Black Penny SouthbankResponded on 16 January 2025

    Dear Matthew, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your recent experience didn’t meet your expectations. We always strive to provide excellent food, drinks, and service, and it’s disappointing to know we fell short during your visit. Your comments about the coffee, food temperature, and service are valuable to us, and we’ll be reviewing these areas with our team to ensure we make improvements. Kind regards, TBP
    

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