The Centro- Cleveland

Review summary

1. E

   Ethan

   Cleveland

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   We ordered two steaks, both medium rare the first round they came out well + +.  They made a new round - They came out so rare that the center was still ice cold.  The shrimp were excellent though.  Our waitress was very nice and the bread was awesome. They took the steaks off the bill.
   

   The Centro- ClevelandResponded 1 day ago

   Thanks for the review, Ethan! It definitely seems like we missed the mark on this visit, this is not the service and quality that we strive to provide. We are happy to hear that you enjoyed your shrimp. We will be making some internal changes and working with our culinary team. We hope that you will give us another shot in the future! The Centro Management Team
   

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2. D

   Daniel

   Cleveland

   6 reviews

   4.0

   6 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Very beautiful restaurant in an excellent location! Pesto pasta was lovely and had a very light, fresh taste. Bolognese Pasta was also very hearty & delicious
   

   The Centro- ClevelandResponded 2 days ago

   Thanks for the feedback, Daniel, We're thrilled to hear that you enjoyed your dining experience at The Centro- Cleveland. It's great to know that our pesto pasta and Bolognese pasta hit the mark for you. We strive to provide a balance of freshness and heartiness in our dishes. We appreciate your input on the value aspect and will continue to work on it. We hope to see you again soon! The Centro Management Team
   

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3. L

   Linda

   VIP

   Cleveland

   16 reviews

   5.0

   16 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent, I thought that since it is a restaurant in a condo building it would not be top notch but, it was very flavorful, delicious food. Much better than the restaurants closer to Playhouse Square.
   

   The Centro- ClevelandResponded 1 day ago

   Thanks for visiting us, Linda! We're thrilled to hear that you enjoyed our flavorful food and found the quality to be top-notch. We always strive to provide the best dining experience possible for our guests, so your feedback is greatly appreciated. We look forward to welcoming you back to The Centro- Cleveland soon. The Centro Management Team
   

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4. J

   Janet

   Cleveland

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter Derek was attentive. Martinis were great. Food was hot & delicious
   

   The Centro- ClevelandResponded 2 days ago

   Hey Janet, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our attentive service, Martinis and found our food to be hot and delicious. It's always our goal to provide a memorable dining experience for our guests. We appreciate your kind words and look forward to welcoming you back to The Centro- Cleveland soon! Best, The Management Team
   

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5. A

   Anthony

   Charleston

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice atmosphere. Everyone was very cheerful and helpful. The food was incredible and Jonathan was super friendly, accommodating and very gracious. Will definitely be back to The Centro in the future.
   

   The Centro- ClevelandResponded 6 days ago

   Thanks for the review, Anthony! We're thrilled to hear that you enjoyed the atmosphere at The Centro, Cleveland, and found our staff to be cheerful and helpful. It's great to know that our food met your expectations as well. We're looking forward to welcoming you back to The Centro in the future. Thanks again for your kind words, we will be sure to pass this along to Jay! The Centro Management Team
   

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6. J

   Jonathan

   Cleveland

   2 reviews

   2.0

   2 reviews

   Dined on 8 December 2024

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Our experience was underwhelming overall. The meal started off promisingly with good appetizers—the salads were crisp, and the beef carpaccio was flavorful. Unfortunately, the main courses fell short. The steak was unevenly cooked, with one end medium rare as ordered and the other overcooked. The short ribs were disappointingly dry, and the Margherita pizza had very little cheese, making it feel more like saucy bread than a proper pizza. While the wait staff was pleasant, the service often felt rushed, which detracted from the overall experience.
   

   The Centro- ClevelandResponded on 9 December 2024

   Hello Jonathan, Thank you for taking the time to share your experience at The Centro- Cleveland. We're glad to hear that you enjoyed our appetizers, However, we're sorry to hear that the main courses fell short. We take pride in our food quality and it's clear we missed the mark on your visit. We appreciate your feedback on the short ribs, temperature of steak, and Margherita pizza, and we'll certainly work on improving these aspects of our menu. We're also sorry to hear about the rushed service you experienced. We strive to provide a comfortable and relaxed dining experience, and we fell short in your eyes. We hope to have the opportunity to serve you better in the future. Best regards, The Management Team
   

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7. W

   Wendy

   Cleveland

   3 reviews

   1.0

   3 reviews

   Dined on 8 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We did not have the best experience at The Centro. Our main issue was the service and just getting our water glasses filled. Our waiter came to our table 2 times and we had to continue to ask for water and then ask for our bill. We will not be going back.
   

   The Centro- ClevelandResponded on 9 December 2024

   Wendy, we're really sorry to hear about your recent experience at The Centro. It's disappointing to know that we didn't meet your expectations in terms of service and the timely provision of beverages. We strive to provide excellent service and it's clear we fell short during your visit. We appreciate your feedback, and we'll definitely take it into account as we continually work to improve our guests' experiences. This is not how we strive to serve our guests, and we hope you'll give us another chance to provide you with the quality service you deserve. Best regards, The Management Team at The Centro- Cleveland.
   

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8. H

   Hiroshi

   VIP

   Cleveland

   5 reviews

   4.0

   5 reviews

   Dined on 7 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I left my credit card on the table, but the waiter kindly gave it me back,
   

   The Centro- ClevelandResponded on 9 December 2024

   Hey Hiroshi, thank you for taking the time to leave us a review. We're happy to hear your credit card was returned and you enjoyed your time at The Centro. Best, The Management Team
   

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9. W

   Wendy

   Orange County

   107 reviews

   5.0

   107 reviews

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great vibe and menu. Our waiter William was knowledgeable- funny and attentive. Eating out on thanksgiving can be tricky - but this was awesome and the place was lively! Recommend the fried Burrata, short ribs and salmon.
   

   The Centro- ClevelandResponded on 9 December 2024

   Thanks for the feedback, Wendy! We're thrilled to hear that you enjoyed the vibe and our menu at The Centro- Cleveland. It's great to know that our team's knowledge and friendliness added to your experience. We're glad you loved our fried Burrata, short ribs, and salmon - we can't wait to serve you next time you're here; we will be sure to let William know of your kind words! Best, The Management Team
   

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10. P

    Patrick

    Cleveland

    2 reviews

    3.0

    2 reviews

    Dined on 22 November 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    Great location for dinner before a show at playhouse square. Food was good, and cocktails were good. The pizza dough was fabulous, crisp, light, just the right amount of chew. The brussels were way overly oiled, had too much stalk on them, and overly burned (I DO like some char on brussells!) They make a great old fashioned as well. Balanced really nicely.
    

    The Centro- ClevelandResponded on 24 November 2024

    Thanks for the review, Patrick! We're thrilled to hear that you enjoyed your dinner at The Centro and our old fashioned. It's great to know that our pizza was to your liking. We take pride in our food quality and will definitely pass your feedback onto our kitchen team. We're sorry to hear about the overcooked/ oily Brussel sprouts, we'll certainly consider your suggestion. We hope to serve you again soon! Best wishes, The Management Team
    

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