The Charles

Review summary

1. K

   Keith

   Dallas

   17 reviews

   5.0

   17 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just great service, fantastic bar selections, and each of our dishes was excellent. Only real complaint would be that the wine list doesn't have many 'value' choices. Of the 100-ish (red) bottle list there were maybe a dozen+ bottles (of red) under $100. Having said that the Brunello we ordered was just excellent. It appears to be a well curated list. I can't stop thinking about the pastas frankly. May have to try to replicate them at home. Will be back as there were many dishes I wanted to try but could not.
   

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2. OT

   OpenTable Diner

   VIP

   Dallas

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a truly wonderful evening, thanks to the exceptional service from the entire staff. From the valet to the wait staff, everyone was outstanding – friendly, accommodating, and a true pleasure to interact with. The food was fantastic, and the gluten-free pasta was particularly amazing. Highly recommend!!
   

   The CharlesResponded 1 day ago

   Thanks for visiting us! We're so happy to hear that you had a wonderful evening and that our team's exceptional service made your experience even better. It's wonderful to know that our gluten-free pasta hit the mark for you! We appreciate your high recommendation and look forward to welcoming you back soon. Best, The Charles Management Team.
   

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3. S

   Stormy

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Charles has the BEST Customer Service, hands down! EVERYONE was super polite, attentive, engaging and personable. Our server, Chelsey, gave the best feedback, learned our names, and even took beautiful pics for us. She's awesome & if she's a trainer for The Charles, then I know more wonderful servers will be produced. The ambiance was gorgeous, nice music, just the right amount of light, and the food was very flavorful. The "off the menu" items were delicious, especially the specialty pasta one of the young ladies made. Definitely a place to try!
   

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   The CharlesResponded 1 day ago

   Thanks for the review, Stormy! We're so pleased to hear that you had such a wonderful experience at The Charles. It's fantastic to know that our team's efforts to provide excellent customer service and engaging personalities have been recognized. We will definitely let Chalce know that you spoke o highly of her efforts, she is one of our trainers, and we are blessed to have her as part of our team. We're especially glad you enjoyed our ambiance and found our food delectable. Your kind words truly mean a lot to us. We look forward to serving you again soon!
   

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4. T

   Tyler

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at The Charles and was outstanding. Amazing food and atmosphere. Will definitely be back
   

   The CharlesResponded 1 day ago

   Thanks for the feedback, Tyler! We're pleased to hear that you enjoyed your first visit to The Charles. It's wonderful to know that our food and atmosphere impressed you. We look forward to welcoming you back soon! Regards, The Charles Management Team
   

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5. J

   Jim

   VIP

   Houston

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   All great except wine - the Som was nice and tried hard but is not as knowledgeable as Som at similar high end restaurants plus the wine list is a B.
   

   The CharlesResponded 1 day ago

   Hello Jim, Thank you for taking the time to review The Charles. We love to hear that you enjoyed your experience with us, especially the service. We're sorry to hear that our Som didn't quite meet your expectations in terms of knowledge and variety of wine list. We appreciate your feedback and will certainly consider it as we continually strive to improve our customer experience. We hope to have the opportunity to serve you again and provide you with a more satisfying experience. Best Regards, The Charles Management Team
   

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6. J

   Jim

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service and food was out of this world good.
   

   The CharlesResponded 3 days ago

   Hey Jim, Thank you for your kind words! We love hearing that you enjoyed our food and service. It's our goal to provide an amazing dining experience, and we're glad we hit the mark for you. We appreciate your support and look forward to serving you again soon! Best, The Charles Management Team
   

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7. W

   Weldon and Demetria

   Tulsa

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for NYE and everything was AMAZING! What a perfect spot to be festive.
   

   The CharlesResponded 4 days ago

   Thanks for the feedback, Weldon and Demetria! We're so pleased to hear that you enjoyed your experience at The Charles during New Years Eve. We're also thrilled to know you appreciated our food, service, and ambiance. We can't wait to welcome you back for another amazing celebration. Cheers! The Charles Management Team
   

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8. B

   Brittany

   VIP

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   so incredible! food, service, and ambiance was literally perfect. such an amazing experience.
   

   The CharlesResponded 4 days ago

   Thanks for the feedback, Brittany! We're thrilled to hear that you had an amazing evening at The Charles. We take pride in our food, service, and ambiance, so it's wonderful to know that they met and exceeded expectations. We strive to provide a unique and memorable dining experience for all our guests. Your kind words mean a lot to us. We look forward to serving you again soon! Best regards, The Charles Management Team
   

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9. A

   Alyson

   VIP

   Austin

   21 reviews

   5.0

   21 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A beautiful night at The Charles! This little gem is one of our favorites. We decided to spend our New Years Eve here and could not have been happier. Such a great vibe! The ambience is amazing. The staff is super friendly, warm and welcoming. Elegant, but not stuffy. Great music playing through out - not too loud - just right for a festive night. Our server Jill was spot on with her recommendations and just the right amount of attention and interaction. Nate, one of the managers came over a couple of times to welcome us personally and make sure everything was to our liking. The NYE special menu offering was awesome! Delicious starters, pastas, main course and desert. We woke up on NY day saying to one another - WE'RE SO HAPPY we went to The Charles to ring in the New Year!!!!
   

   The CharlesResponded 4 days ago

   Thanks for the amazing review, Alyson! We're delighted to hear that you had a wonderful New Year's Eve at The Charles. It's great to know that you enjoyed our ambiance, music, and the service. We strive to provide a warm and welcoming environment for our guests, and it's wonderful to hear that we hit the mark for you. Your kind words truly mean the world to us. We look forward to welcoming you back soon! Best regards, The Charles Management Team
   

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10. C

    Catherine

    Dallas

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food, service and drinks were all outstanding! Will definitely be going back.
    

    The CharlesResponded 5 days ago

    Thank you for the wonderful feedback, Catherine! We're thrilled that you enjoyed your experience at The Charles. It's always a pleasure to serve our valued guests like you. We look forward to your next visit! Best, The Charles Management Team
    

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