The Charles

Review summary

1. H

   Herschel

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nate and the staff are amazing! The staff was very accommodating. The customer service is top tier. Can’t wait to go back.
   

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2. J

   Joel

   Dallas

   1 review

   vip
   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything Duro Hospitality does is a hit, and The Charles is no exception! The service was impeccable, the drinks were top notch, and the food was delectable! We had a large party and showed up to the back bar an hour before for pre dinner drinks and they were so accommodating to take care of us and always kept us informed of the table. They treated the birthday guest to an amazing glass of champagne, and made the whole experience amazing. Charles was our server and he was great! Nate the Manager on duty as well as his whole staff was absolutely amazing. We will be back so many more times, and I am so happy that Duro has this gem in their repertoire!
   

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3. N

   Nathan

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. Portions can be small but the flavors are there!
   

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4. E

   Eric

   Dallas

   2 reviews

   vip
   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was like no where I’ve ever seen! Completely off the charts amazing! Everyone knew what we were there to celebrate and came by to say hello…food was amazing. The decor was beautiful. Did I mention the service was AMAZING! My new favorite place!!
   

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5. MB

   MarioB

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great spot. People were very friendly and the food was spot on. Wines were too expensive and they could have offered more at a more reasonable price point. Highly recommended.
   

   The CharlesResponded 3 days ago

   Thanks for the feedback, Mario, We're thrilled to hear that you enjoyed your experience at The Charles. It's great to know that our friendly staff and delicious food added to your overall satisfaction. We appreciate your feedback about our wine prices and will take it into consideration. We're glad you highly recommend us! We look forward to welcoming you back soon. Best, The Charles Management Team
   

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6. E

   Emily

   Dallas

   1 review

   vip
   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   I am so disappointed. We frequent the Duro restaurant, Sister, on a regular basis and expected the same great service. We waited ten minutes for the sommelier as we sat with nothing but water. Our order was incorrect, when we ordered the wine (finally) they didn’t bring it to our table. We had to pour our own wine, remind them of orders and then the check came…they charged us for a wine tasting and the incorrect order of oysters. I complained and they took it off the bill. It was so uncomfortable-it was my husbands birthday (which I told them in advance) but could not even order dessert. Will never return.
   

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7. a

   angel

   Dallas

   3 reviews

   vip
   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and service! Our waiter Johnathon was great. The staff was all very friendly and accommodating.This is now a staple. High recommend.
   

   The CharlesResponded 6 days ago

   Hello and thank you, Angel, We're thrilled to hear that you enjoyed your experience at The Charles. It's wonderful to know that our food and service lived up to your expectations. Jonathan is one of all of our best Staff members what he does is the key to our success. Your recommendation means a lot to us. We look forward to serving you again soon. Best, The Charles Management Team
   

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8. C

   Carolyn

   Dallas

   76 reviews

   vip
   5.0

   76 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our anniversary here and had a wonderful experience- from the very nice valet named Oliver to our sweet hostess and our great server Chelsea. Our food was delicious and Nate the personable manager stopped by our table to say Happy Anniversary. It was a really nice evening. We sat next to another anniversary couple and we all agreed it was the perfect spot to celebrate.
   

   The CharlesResponded 3 days ago

   Hello Carolyn, We are thrilled to hear that you chose The Charles for your anniversary celebration! It's wonderful to know that you had a wonderful time from the moment you stepped in until the moment you left. We're glad you enjoyed our food and found our team to be friendly and attentive. Your kind words are greatly appreciated and we're delighted that you had a great evening. Thank you for choosing us. We look forward to welcoming you back for many more celebrations in the future! Best regards, The Charles Management Team
   

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9. TC

   TaraC

   New York City

   9 reviews

   vip
   5.0

   9 reviews

   Dined on 16 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was excellent, especially the shrimp pasta! Service was some of the best we have ever had, from the host, manager, bartender to our incredible server, Rome. It was a fabulous experience from beginning to end. Don’t miss the speakeasy!
   

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10. C

    Carol

    Dallas

    115 reviews

    5.0

    115 reviews

    Dined on 16 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    This restaurant has been on our “hit list” for awhile, it was definitely worth the wait, but don’t! We were eagerly welcomed by Nate, the maiitre d, who was equally pleasant and accommodating. We chose to sit at the bar which was fun and both bartenders were awesome. We dined on the grilled octopus, salad and fusilli, all delicious and innovative, flavors were exquisite. Be aware that the place is rocking, VERY energetic “city vibe” so if you are not up for loud you might choose a more romantic atmosphere elsewhere. The speakeasy was a great place for bubbles 🥂 post dinner. Thank you for a wonderful evening!
    

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    The CharlesResponded 7 days ago

    Thanks for visiting us, Carol! We're extremely happy to hear that your experience at The Charles was enjoyable. It's great to know that you enjoyed our grilled octopus, salad, and fusilli. We're glad that our team's efforts to create a fun and energetic vibe complemented your experience. We appreciate your insight on just what the environment for The Charles represents. Our Atmosphere we provide is one of the few things we love about our restaurant. We're glad you enjoyed the speakeasy and we hope to welcome you back soon! Best, The Management Team
    

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