The Charlotte

Review summary

1. S

   Samantha

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Toriana was the best!! Shout out to the Manager Brazil for also taking care of us! I enjoyed this experience! We will definitely be coming back!
   

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2. E

   Erica

   Hawaii

   4 reviews

   5.0

   4 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great ambience and decor! Valet was super easy with a text car retrieval feature. The food was amazing as well as my cocktails! I will definitely be back!
   

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3. J

   Jennifer

   Dallas

   13 reviews

   5.0

   13 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress, Mercedes, was awesome! Also, the manager, Judson, was very kind, when our time limit for our table was up, he was so gracious in providing us with cozy blankets so that we could sit outside on the patio. I absolutely loved everything about our experience!
   

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4. A

   Allison

   Dallas

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Super good food, all of it had a little kick of spice which I liked. Super noisy though, we could barely hold a conversation.
   

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5. S

   Sherri

   Nashville

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The food was just ok. Need more options. I expected more from the crab fried rice. Overall just ok.
   

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6. L

   Leisha

   Dallas

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   We arrived at 5:20 for our 5:30 pm reservation so we expected a little bit of a wait. We checked in with the hostess who said they’d get us to our table in 10 min. They didn’t end up seating us until 6:10 pm, 40 min after our reservation. The hostess was not communicative to the 10+ people waiting in the front door area and it was completely unorganized. Everyone around us had been waiting for at least 30 min after their reservation time before they were seated. Because of our wait, the staff rushed out our food, but we were left with no plates or water/ drinks. When our drinks did arrive they were too sweet (espresso martini + margarita), but the food was good (calamari, spinach dip, smash cheeseburger + fries) and our waitress was nice. Not sure if we will go back due to the crazy wait time, which seems like a frequent complaint from previous customers.
   

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7. K

   Kasharie

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The food, ambience, and service are all fantastic. My only gripe is the dessert menu. You’d think they’d have more than milk and cookies and a lukewarm peach tarte considering how tasty the main dishes are.
   

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8. V

   Vicky

   Dallas

   18 reviews

   5.0

   18 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Happy Hour specials, service, food and staff were amazing. Definitely going back!
   

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9. S

   Shay

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and food was great! I would definitely be going back
   

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10. Q

    Queen

    Dallas

    1 review

    3.0

    1 review

    Dined 4 days ago

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 5

    I came across The Charlotte after googling NYE events for Singles. I purchased the Countdown Celebration event ticket and this was my first time visiting The Charlotte. The atmosphere is really nice, well thought out in terms of decor and space. My lower ratings are due to two details- me having a reservation table for 1 and being offered the Bar. I don't drink alcoholic beverages however the service by the two ladies that night, was amazing in terms of customer service. They were both attentive. Also, the music selection did not cater to the whole room, but instead certain genres. At times, it didn't sound like the DJ was reading the room. Overall, I plan to visit again, during a "regular day," and experience the food menu.
    

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