The Charlotte

Review summary

1. A

   ASHLEY

   New York City5 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Server Charlotte did not notify me that happy hour smash burger does not come with the fries. Who would expect not having a fry with the burger? And notified my friend that wagyu grizzy is a hot dog to my friend. Also, try to take my plate away even my pickle was not done. However, even customer not keep using utensils- that does not mean you take it away without asking. And she took fries away without asking too. Not even refill my friend’s soft drink till it showed the bottom of the glasses. The place was really cute and pretty, planned to come back when I walked into the restaurant but Charlotte ruined my dinner time. I saw your restaurant in instagram and so excited to visit. I did not appreciate her job and because of her unprofessional attitude and the service- my first impression changed. felt like wasted $10 there.
   

   The CharlotteResponded today

   Thanks for the feedback, Ashley. We're sorry to hear that your experience with our food didn't meet your expectations. We always strive to provide delicious dishes that are sure to please our guests, and it seems we missed the mark this time. We appreciate your honest feedback and will definitely take it into consideration as we continually strive to improve our food offerings. We hope to have the opportunity to serve you again and provide a better experience. Best regards, The Charlotte Management Team
   

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2. h

   hailey

   Baton Rouge1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was absolutely amazing!!! The vibe great, the staff were very attentive, music was 10/10 and the food was GREAT! I will definitely be back.
   

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   The CharlotteResponded 2 days ago

   Hi hailey! We're thrilled to hear that you had an amazing experience at The Charlotte. It's great to know that you enjoyed the vibe, our attentive staff, and the music. We strive to provide a 10/10 experience and your kind words affirm that we're on the right track. We're looking forward to your return and promise to keep up the good work. Best Regards, The Charlotte Management Team
   

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3. J

   Jake

   Dallas10 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good vibes! Get the elotes to start. Good girls night out/brunch/happy hour.
   

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   The CharlotteResponded 4 days ago

   Hi Jake, We’re thrilled to hear that you enjoyed your girls night out at The Charlotte. It's wonderful to know that our elotes hit the spot! We're glad you found our vibe to be good, and we're glad you enjoyed our happy hour. We look forward to serving you again soon. Best Regards, The Charlotte Management Team.
   

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4. D

   Dennis VIP

   Atlanta27 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We went to our first and last Sunday brunch at The Charlotte. The food was just so so, crab cake that tasted premade and deep fried. We had a group of 4 and everyone received their food at different time; spread over 15 minutes. The restaurant had several empty tables, it was definitely not peak time. Our server barely checked on us. We won’t be back. Steer clear.
   

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5. C

   Crystal

   Dallas3 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Dinner date with one of my of my girlfriends here and she had never been. Service was great! Hottest was very helpful when my friend was bit late. Food was good and came out quickly! Would definitely go again.
   

   The CharlotteResponded 5 days ago

   Thanks for visiting us, Crystal! We're thrilled to hear that you and your friend had a wonderful dinner date at The Charlotte. It's great to know that you found our service great and our staff helpful. We're also glad that you enjoyed the food and found the wait time to be prompt. We appreciate your kind words and look forward to welcoming you back soon! Best Regards, The Charlotte Management Team
   

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6. D

   Daphne

   Dallas4 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I was seated promptly. The hostess was very nice. My husband was very impressed with out waitress. She gave excellent service. Spaghetti and fish is AMAZING.
   

   The CharlotteResponded 5 days ago

   Thanks for the feedback, Daphne! We're thrilled to hear that you and your husband had a great time dining with us at The Charlotte. It's fantastic to know that you appreciated our prompt seating and excellent service. We're particularly proud of our Spaghetti and Fish dish, which you loved. Your kind words truly mean a lot to us. We hope to see you again soon! Best Regards, The Charlotte Management Team
   

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7. OT

   OpenTable Diner

   Dallas1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Charlotte gave everything it was supposed to! Great food, delicious drinks, good vibes, and top-tier service. 10/10 experience!
   

   The CharlotteResponded 5 days ago

   Hey, Thank you so much for your fantastic review! We're thrilled to hear that you had a great time at The Charlotte and that our food, drinks, and service met your expectations. We strive to provide a top-tier experience for all our guests and it's always rewarding to hear when we've succeeded. We look forward to welcoming you back soon for another 10/10 experience! Best Regards, The Charlotte Management Team
   

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8. R

   Rose VIP

   Dallas9 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Very cute, the food is good, but a bit overhyped in my opinion. The charbroiled oysters were great, espresso martini was good, and the fried chicken sandwich and burger were also good, but not worth a special trip.
   

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   The CharlotteResponded 5 days ago

   Hey Rose, Thanks for your feedback. We're glad you enjoyed our charbroiled oysters and espresso martini. We take pride in our food and are happy to hear you enjoyed them. We understand your comments about the hype in relation to our food. We strive to provide a unique and enjoyable dining experience for all our guests. We hope to see you again soon. Best Regards, The Charlotte Management Team
   

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9. OT

   OpenTable Diner

   Dallas31 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Delvin (sp) with braids was so kind and attentive. He made my bday special and even though the kitchen was out of cake, he brought teddy bear cookies with milk. So sweet! We got the best corner booth as requested and I definitely will recommend it to others. I remember when it was Cuba Libre so this was a nod to my 20s and I loved it!
   

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   The CharlotteResponded 5 days ago

   Thanks for the feedback! We're thrilled to hear that you enjoyed your birthday celebration at The Charlotte. It's great to know that our team was able to make your special day special. We're glad you enjoyed the corner booth and the cake. Your recommendation means a lot to us. We hope to see you again soon for another memorable experience! Best Regards, The Charlotte Management Team
   

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10. L

    Lebohang

    Dallas1 review

    5.0

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The place was so great, the food was great and so flavourful.
    

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    The CharlotteResponded 5 days ago

    Hi Lebohang, We're thrilled to hear that you enjoyed your experience at The Charlotte. It's wonderful to know that our food and flavorful offerings hit the mark for you. We strive to provide top-notch service and it seems we hit the mark with you. We appreciate your kind words and look forward to serving you again soon! Best Regards, The Charlotte Management Team
    

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