The Chateau - Norwood

Review summary

1. E

   Edward

   VIP

   Greater Boston

   6 reviews

   4.0

   6 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We’ve been going to Chateau for many years. Entrees were good, broccoli looked and smelled less than fresh (was it frozen?). Service was good (Kristen). Given the prices, we would expect fresh vegetables, which we’d find at similar restaurants with comparable prices.
   

   The Chateau - NorwoodResponded 4 days ago

   Thank you for your feedback, Edward. We’re so glad you enjoyed your entrees and received great service from Kristen. We apologize that the broccoli didn’t meet your expectations—your concerns about freshness are important to us, and we’ll share them with our kitchen team to address. We value your longtime support and appreciate your input as we strive to ensure every part of the dining experience matches the quality our guests deserve. We look forward to seeing you again soon!
   

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2. J

   John

   Greater Boston

   16 reviews

   3.0

   16 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   We always enjoy our meals there. This trip however we thought the wait service was very poor. Our meals were delivered cold. We requested water and didn’t get it until after we finished our main meal. We were never asked if we would like more coffee or tea. We will go back in the future hoping we don’t get the same service. We do also go to the restaurant in Norton and enjoy it there by the lake.
   

   The Chateau - NorwoodResponded 4 days ago

   Thank you for your feedback, John. We’re sorry to hear this visit didn’t meet your usual expectations. It’s disappointing to know the service fell short, and we sincerely apologize for the cold meals and delays in meeting your requests. We’re glad to hear you’ve enjoyed dining with us in the past, and we’re committed to ensuring your next visit reflects the quality and hospitality you’ve come to expect from us here at The Chateau. Your feedback will be shared with our team as we work to improve. We look forward to welcoming you back soon for a better experience.
   

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3. J

   Joe

   VIP

   Greater Boston

   19 reviews

   1.0

   19 reviews

   Dined on 11 January 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   First time we've ever walked out hungry. Server was very polite but seemed overwhelmed. For a short time, we were his only table. Never got our appetizer or meals. Meanwhile, a family of 6 who came 30 minutes after us got their meals. Decided to leave when another waitress trying to help him out came over and asked what we ordered.
   

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4. T

   Terri

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined on 3 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hostess was particularly kind to disabled member of our party. Also server Chrystina was perfect! We had a lovely long awaited family gathering. Thank you!
   

   The Chateau - NorwoodResponded 4 days ago

   Thank you so much, Terri! We’re delighted to hear your family gathering was a success and that our team, especially the hostess and Chrystina, made it even more special. Providing thoughtful and attentive service is what we strive for, and we’re thrilled we could help make your day memorable. We look forward to welcoming you back again soon to The Chateau!
   

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5. R

   Richard

   Greater Boston

   26 reviews

   3.0

   26 reviews

   Dined on 23 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The menu options are plentiful and the price paid for the food is a good value. My party of six waited an unusually long time to order. Once we ordered the food arrived fairly quickly, but generally the service could have been better and they really weren't that busy.
   

   The Chateau - NorwoodResponded on 3 January 2025

   Thank you for sharing your feedback, Richard. We’re glad to hear you found our menu options plentiful and enjoyed the value we offer. We apologize for the delay in taking your order and the overall service experience, especially given the quieter atmosphere during your visit. We appreciate your input and will use it to improve. We hope to provide you with a smoother and more enjoyable dining experience next time at The Chateau Norwood.
   

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6. J

   Joseph

   VIP

   Greater Boston

   43 reviews

   5.0

   43 reviews

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Had an early dinner before going to the Norwood Theater to see a John Denver Christmas Tribute. The food and service were great.
   

   The Chateau - NorwoodResponded on 18 December 2024

   Thank you, Joseph, for the fantastic 5-star review of The Chateau Norwood! We're thrilled to hear you enjoyed your early dinner with us before your show at the Norwood Theater. Knowing the food and service met your expectations makes us proud. We look forward to welcoming you back before your next outing or for any occasion!
   

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7. j

   jamie

   Greater Boston

   4 reviews

   1.0

   4 reviews

   Dined on 22 November 2024

   1. Overall 1
   2. Food 2
   3. Service 4
   4. Ambience 3

   Had reservation for 8 with 6 children.. took over an hr to get our food. We know it wasn’t the waiter’s fault, but there was no acknowledgement, updates, nor apologies from management at all. When we got the food, everything was cold and fries were soggy (5 of which were kids meal items so it shouldn’t even have taken so long) Also, please note that the kids meal sides were additional costs (at almost the price of the kids meal itself.) The menu didn’t mention the extra cost, so we were somewhat shocked when the total price of each kids meal was over $20 with 2 sides. The fettuccine Alfredo had clumps of dough and was overcooked. Very disappointed based on the previous reviews on OpenTable.
   

   The Chateau - NorwoodResponded on 2 December 2024

   Jamie, thank you for your feedback. We sincerely apologize that your experience fell short of expectations. We understand how important it is for meals, especially for a group with children, to arrive in a timely manner and at the right temperature. Your concerns about the delays and quality of food are being taken seriously, and we’ll work with our kitchen and management teams to address these issues. Regarding the kids' menu, we apologize for any confusion. The menu explicitly states which items include sides, but we understand this may not have been as clear as it could have been. We’ll review how this information is presented to avoid future misunderstandings. We value your input and hope we can welcome you back in the future. Thank you for taking the time to share your thoughts.
   

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8. D

   David

   Greater Boston

   35 reviews

   5.0

   35 reviews

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 3

   All was good except host did not escort us to our table.
   

   The Chateau - NorwoodResponded on 2 December 2024

   Thank you for your 5-star review, David! We’re thrilled to hear you enjoyed your visit to The Chateau Norwood. We appreciate your feedback about the host and will take it into consideration to ensure a seamless experience for our guests. We look forward to welcoming you back soon for another great meal!
   

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9. S

   Stuart

   Greater Boston

   6 reviews

   5.0

   6 reviews

   Dined on 27 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We are especially grateful to the manager, Jess, who defused a potentially embarassing situation. She handled it professionally and with good humor. A Class Act
   

   The Chateau - NorwoodResponded on 2 December 2024

   Thank you for your 5-star review, Stuart! We're delighted to hear how Jess stepped up to make your experience at The Chateau Norwood a positive one. Her professionalism and good humor are a testament to the kind of service we strive for every day. We’ll be sure to share your kind words with her. We look forward to welcoming you back soon!
   

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10. J

    Joanie

    Greater Boston

    15 reviews

    4.0

    15 reviews

    Dined on 4 October 2024

    1. Overall 4
    2. Food 2
    3. Service 5
    4. Ambience 4

    Well, Danielle , our server, was wonderful. However, I ordered French onion soup and it was cold. I sent it back and it was so hot I burned my lip and throat. It never cooled down. NO restaurant should allow this to happen. We don’t plan on returning soon and it’s one of my favorite go to places.
    

    The Chateau - NorwoodResponded on 18 December 2024

    Thank you, Joanie, for your feedback and for highlighting the wonderful service Danielle provided. We deeply regret the mishap with your French onion soup and the discomfort it caused. Your safety and satisfaction are always our priorities, and we will address this issue with our kitchen team to ensure it doesn’t happen again. We sincerely hope you'll reconsider and give us the opportunity to provide a better experience in the future.
    

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