The Chelsfield

Review summary

1. T

   Tracey

   Kent

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   Very disappointed with the food the way it was presented vegtables very undercooked. Not very festive never heard of a discretionary service charge in a pub overall would not return.
   

   The ChelsfieldResponded 3 days ago

   Dear Tracy, I am sorry to hear that you did not have the experience you hoped however, I am a bit surprised too. I had been to your table multiple times to check that everything was good, but you never mentioned anything of the above. Regarding the discretionary service charge, the service is applied to every table that has received table service by our waiting team and it is optional. Again, I am sorry that you did not enjoy your visit and especially that you did not mention it on the day giving us the opportunity to fix it. Kindest regards, Chiara GM
   

   Is this helpful?

   Report
2. R

   Rachel

   Kent

   1 review

   4.0

   1 review

   Dined on 16 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Went for Monday night dinner with family. Welcoming bar staff. The restaurant wasn’t busy. Unfortunately they didn’t have chicken that was on the menu so we had burgers and a lamb dish. The food was delicious. Could not fault it at all. I asked for oat milk with my tea, expecting a no, but that wasn’t an issue. The highlight of the evening was definitely the wonderful guy who served us. He was a very helpful, jovial and deserves a special mention. Thank you
   

   Is this helpful?

   Report
3. G

   Guy

   Kent

   1 review

   4.0

   1 review

   Dined on 10 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We were the only dinners for most of the time and the food was excellent as we're the staff. It took a while for the food to arrive but it was all made fresh so fair enough. Will difinitely be going again and thought it was a very varied menu.
   

   Is this helpful?

   Report
4. S

   Sarah

   London

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent food & service Full marks. Food was piping hot. Crackers on table a great touch. V attentive waiting staff
   

   Is this helpful?

   Report
5. L

   Linda

   London

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good choice of dishes on the menu. Food was excellent, lamb very tender and tasty. The service was also excellent, waiter and waitress were very friendly and attentive. Would definitely recommend this restaurant.
   

   Is this helpful?

   Report
6. J

   Jonathan

   Kent

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent roast very enjoyable service first class
   

   Is this helpful?

   Report
7. M

   Maria

   London

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from the staff, friendly and cheerful. The food was wonderful and dessert was to die for. Would recommend a Sunday lunch there.
   

   Is this helpful?

   Report
8. L

   Lorraine

   Kent

   2 reviews

   2.0

   2 reviews

   Dined on 12 November 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   I was disappointed with the quality of the rump steak on the lunch menu. It was grissly and touch, and hardly any onions served with it. The menu stated drinks included. I was charged for a coffee and a Coca Cola which looked to be included. The service was “adequate”. She bought our food and gave us the bill. Not sure I’ll be returning.
   

   The ChelsfieldResponded on 15 November 2024

   Dear Lorraine, Thank you for your feedback. I am sorry that you were not 100% satisfied. I'd like to point out that the lunch menu clearly states what drinks are/aren't included in the deal and coffee isn't one of those choices. In regards to the Coke, that was included in the deal but you were charged an extra £3.00 as you had chosen to go with the open steak sandwich which as stated on the menu, has an extra surcharge of £3. I am glad to hear that the service was adequate. Please also note that we do not generally do table service in the bar area but as I saw that your friend was on crutches, I thought a little extra help would have been appreciated. I hope to see you both again soon. Kindest regards, Chiara GM
   

   Is this helpful?

   Report
9. R

   Rachel

   London

   7 reviews

   4.0

   7 reviews

   Dined on 29 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The bar staff were lovely. Very polite and helpful. Bar area was loud. I would choose the dining room next time. Menu was a little limited. More healthy options please.
   

   Is this helpful?

   Report
10. A

    Ann

    Kent

    1 review

    4.0

    1 review

    Dined on 29 October 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    The food was very good but the service was awful. Instead of desert we ordered the coffee and mini desert. The coffee came quite quickly and we expected the deserts to follow. Half an hour later I asked if they had forgotten the deserts but was told that they were busy. Not what I was expecting.
    

    Is this helpful?

    Report