The Chocolatier Restaurant + Bar

Review summary

1. D

   Donna

   Philadelphia

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Appetizer came out before my drink, appetizer was cold and server not great.
   

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2. j

   jennifer

   Philadelphia

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food took long to arrive at the table and when it did, it wasn't hot. I used the restroom while waiting for the food and noted that several plates of food were sitting at the kitchen line waiting to be sent to tables and no waiters were there trying to expedite service from kitchen. So our food probably sat there for a while. Our waitress was not as attentive as we would have liked. She didnt check if we needed anything until we were almost finished with our meal. The restaurant itself was not as busy as we have previously found it to be, so not sure about the delays. Wouldn't rush to dine here again. Overpriced and food was average for the prices that are charged.
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   We're sorry to hear about your disappointing experience. It’s clear we fell short in food quality and service during your visit. Your feedback about delays and attentiveness is valuable and will be shared with our team for improvement. We appreciate your honesty and hope to have the chance to provide a better experience in the future.
   

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3. R

   Reynaldo

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good service and great food. Nothing extreme when it comes to price. Would recommend and will be returning. Servers and staff are always looking to better your experience and make sure you get what was ordered.
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the service, food, and overall experience. It's great to know our team made a positive impression, and we look forward to welcoming you back soon.
   

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4. C

   Cheryl

   Richmond

   7 reviews

   4.0

   7 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Fun atmosphere. Santa was nice but it felt Ike a ploy to spend more money. We had a very hard time finding. GPS takes you to employee parking. We left with time to spare but got there late as a result. Server was excellent! Food was pretty good. No omelets 😞
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Thank you for your feedback! We're glad to hear you enjoyed the atmosphere, service, and food. We apologize for the confusion with the location and will work on providing clearer directions. We're also sorry that omelets were not available and will consider that for future offerings. We hope to welcome you back soon!
   

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5. J

   Jeannine

   Philadelphia

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time, at Chocolatier, last evening. True, was our server. We always request him, because he is personable, accommodating and efficient. Our dinners were delicious. I had the New York Strip Steak and my husband, Bob had the hamburger. We had the Toasted Cheesecake for dessert. The serving was huge and delicious.
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Thank you for your wonderful review! We're thrilled to hear you had a great time at Chocolatier and that True made such a positive impact on your experience. It's fantastic that you both enjoyed your meals, especially the New York Strip Steak and Toasted Cheesecake. We look forward to welcoming you back soon for another memorable evening!
   

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6. a

   ann

   Philadelphia

   18 reviews

   4.0

   18 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Nice way to start the holidays. A short wait and seated 10 minutes after our reservation time. People without reservations were being turned away due to being full. The bar, which has a lot of seating, was also full. Staff were all pleasant and attentive. We ordered burgers and sandwiches with a side of French fries. Portions were large. Two of us ordered a signature martini and they were delicious. Ambiance is fairly sterile but also allows staff and patrons to move about easily. While it was crowded, we did not feel rushed.
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Thank you for starting your holidays with us! We're glad you enjoyed the food and attentive service and that the signature martinis hit the mark. We appreciate your feedback on the ambiance and hope to make your next visit even better. Happy holidays!
   

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7. M

   Michael

   Philadelphia

   1 review

   vip
   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time here and it was awesome. Our waitress, Sandy was spectacular and the food was delicious. We will be back for sure!
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Thank you for your fantastic review! We're so glad to hear that your first visit was such a success and that Sandy provided exceptional service. We're thrilled you enjoyed the food and look forward to welcoming you back soon!
   

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8. J

   John

   E. Tennessee

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Food is way over rated, nothing is impressive about this place. It's over priced, chocolate infused is a joke. I've got no problem spending $200 or more and going back over & over to a place that is worth it. Don't waste your time or money at this place.
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   We’re sorry to hear that your experience didn’t meet your expectations. We value your feedback and will work to address the concerns you’ve raised about both the food and the overall experience. We strive to provide great value and will use your comments to improve. Thank you for sharing your thoughts with us.
   

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9. L

   Lori

   Philadelphia

   11 reviews

   vip
   4.0

   11 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Dinner was nice however when we got our food and asked for another round of drinks, our waitress returned and said the bar was closed. We should have been given a “ last call” notification. We understood that it was late, which is why we were trying to get our order in quickly, but had she mentioned that the bar was closing, we would have ordered so we had a drink with dinner.
   

   The Chocolatier Restaurant + BarResponded 3 days ago

   Thank you for sharing your feedback. We're glad to hear you enjoyed your dinner but apologize for the lack of a “last call” notification. We understand how frustrating that must have been, and we’ll be addressing this with our team to ensure better communication in the future. We appreciate your understanding and hope to provide an improved experience next time.
   

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10. C

    Charles

    Philadelphia

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Great service from Ian. He checked in on us frequently and was very polite and helpful. The food was delicious. Everything we ate (heath crusted salmon, loaded mac, fondue) was absolutely delicious. The time between ordering and receiving our food was very quick. Highly recommend.
    

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    The Chocolatier Restaurant + BarResponded 3 days ago

    Thank you for your wonderful review! We're so glad to hear that Ian provided great service and that you enjoyed your meal, especially the crusted salmon, loaded mac, and fondue. We appreciate your recommendation and look forward to welcoming you back soon!
    

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