The Croft Hotel

Review summary

1. C

   Chris

   Yorkshire1 review

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good menu and , something for both of us. We both enjoyed our food and the waitress was very helpful. Would definitely eat there again.
   

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2. C

   Chris

   County Durham1 review

   1.0

   Dined on 2 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was rubbish,service was rubbish defo wasn't worth the money,won't be back an defo won't be recommending it to anyone³
   

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3. E

   Emma

   County Durham2 reviews

   5.0

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent as always. Food was really tasty & staff were fantastic Really cosy this evening as the fire was going and the Christmas lights were still up
   

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4. C

   Carol

   County Durham2 reviews

   3.0

   Dined on 27 October 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I think we picked the wrong day to go for a meal, unbeknown to us there was a wedding on when we arrived. The staff looked surprised when I said that we had a table booked, I had also had a confirmation the day before to asking if we would be attending, which I confirmed that we were. The dining room was empty when we went in, it seemed really strange to be there on our own - I was with my husband and my friend who was staying with us. The staff were running about all over the place, seeing to the wedding party in the room next door. When our server came to the table with the menus and to take our drinks order, he informed us we could have an hour's wait for our food, due to the wedding party, which we weren't too happy about. We carried on to order our food and requested a jug of water for the table. The water didn't arrive, so my friend went to find the server who had forgotten all about it. Our meal arrived within twenty minutes, so we were pleased for that, we all chose from the Sunday lunch menu. A tiny bowl of green veg arrived with a half full gravy boat, so we asked for extra of both and that was brought straight away. Overall the meal wasn't brilliant, it was luke warm and cold by the time we were finished. The beef was a little tough, the belly pork wasn't rendered down enough and was hard to eat and even with the extra gravy was dry. Once we'd got our meals we didn't see a member of staff again to see if everything was alright or to ask for the bill, so I went and stood at the till until someone arrived. Such a shame, as I'd highly recommended it to my friend and if I'd known what it was like, I'd have gone elsewhere. Very disappointed.
   

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5. K

   Keith

   County Durham1 review

   5.0

   Dined on 19 August 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Nice atmosphere and excellent service. Would be improved by having a wider choice of main courses. What I had was good though .
   

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6. KF

   KeithF

   County Durham2 reviews

   4.0

   Dined on 23 June 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very helpful staff and excellent food, and very pleasant surroundings.
   

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7. OT

   OpenTable Diner

   County Durham1 review

   5.0

   Dined on 23 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Great food and service Background music would have been nice
   

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8. OT

   OpenTable Diner

   Yorkshire1 review

   4.0

   Dined on 9 June 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 2

   Good food, though not everything made on premises which is disappointing.
   

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9. OT

   OpenTable Diner

   County Durham1 review

   1.0

   Dined on 15 May 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   We were surprised at the poor quality of service, orders incorrect. Food lacking flavour. What redeemed the meal was the Tiramisu deliciousness
   

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10. NV

    NicolaV

    Yorkshire5 reviews

    5.0

    Dined on 4 February 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Last minute family lunch - good choice though! Service was great, nothing too much trouble - even provided a highchair for the baby. Food was fab, most had beef and agreed was very tasty and the nut roast was delicious ("naked" burger arrived with all the trimmings but was quickly remedied). Desserts were great - creme brulee looked a tiny portion but certainly wasn't - very filling. The baby became a bit fractious so we tried soothing in reception and staff were very friendly and said that the baby was a guest too and wasn't being noisy, which Mum appreciated. Thank you for the great food and friendly welcoming staff. Recommend and will be back. Side note - haven't been to the Croft Spa for a few years and love the makeover, well done!
    

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