The Cut & Craft Leeds

Review summary

1. J

   Jessica

   Yorkshire

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Very average food , not hot enough , slow service , had to keep waving to get the attention of the server.
   

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2. A

   Andrew

   Yorkshire

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fabulous time at the cut &crafts services was vary good food excellent wine very good ,but the price we payed was very expensive for what we had a steak plus’s pudding
   

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3. L

   Lesley

   County Durham

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Only one cocktail was delivered on time. Had forgotten the second until reminded, half way through the meal. Fish seemed to have been cooked in some sort of yellow oil and the chips were from poor quality frozen. £19 for highly processed fish and chips. Wont be returning.
   

   The Cut & Craft LeedsResponded 2 days ago

   Hi Lesley, Thank you for taking the time to share your feedback with us. I'm sorry to hear that this experience did not reflect the standards that we pride ourselves on here in Leeds, and I will be discussing your review with our team to ensure that we improve on any necessary issues. We take all feedback extremely seriously, and we truly appreciate you getting in touch with us. I sincerely hope to see you in the future for a more enjoyable meal. Kind regards, Charlotte Guest Experience Manager
   

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4. C

   Christine

   Yorkshire

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Been to Cut and Craft many times and always love it. Recommended to lots of family and freinds too when in Leeds. Yesterday was really good and not as excellent as normal, maybe because very busy or new staff. The barman amazing not sure of his name but very good. Had to wait a while at the door to be greeted and our table wasnt ready but that as fine we sat at the bar Had the flat iron steak which was really good but a bit pink in places and I ordered Medium rather than medium rare
   

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5. B

   Ben

   Yorkshire

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Outstanding food, great drinks and an all round good vibe. Looking forward to going again.
   

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6. T

   Tracey

   London

   7 reviews

   5.0

   7 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best restaurant we have been to in ages. Food was amazing, surroundings great and service excellent.
   

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7. E

   Erin

   Yorkshire

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The service was incredibly slow and the flat irons steak was very chewey and over cooked
   

   The Cut & Craft LeedsResponded 2 days ago

   Hi Erin, Thank you for your honest feedback. I can assure you that your experience does not meet the expectations that we hold for our guests. We pride ourselves on offering premium quality steaks, and I will be discussing this with our kitchen team to identify where we missed the mark on this occasion. I sincerely hope that this does not prevent you from dining with us, as I would love to welcome you for a more enjoyable dining experience with us in the future. Kind regards, Charlotte Guest Experience Manager
   

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8. i

   ian

   Yorkshire

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was slow despite room being just 40% occupancy. Service staff nervous and unsure where food is going. Seated upstairs. Kitchen downstairs. Found our food to be lukewarm. Not a pleasant way to spend £515.
   

   The Cut & Craft LeedsResponded 2 days ago

   Hi Ian, Thank you for sharing your honest feedback from your recent visit. I can assure you that your feedback does not reflect the standard of dishes and service that we pride ourselves on here in Leeds, and we will be utilising your feedback as a training tool to ensure that this is rectified for our guests in the future. I sincerely hope that this does not prevent you from returning to us in the future, as we would love to see you for a more enjoyable meal very soon. Kind regards, Charlotte Guest Experience Manager
   

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9. Z

   Zoe

   Yorkshire

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   We have been to cut and craft at york and leeds on a number of occasions, and this visit was very disappointing the food was average my husband’s steak was cold, the bacon on my burger was like a thick piece of fat safe to say we have not enjoyed it, we have always preferred cut and craft over miller and carter cant say we feel the same now. I look forward to hearing from you with a response to this complaint. Kind regards, Zoe
   

   The Cut & Craft LeedsResponded 2 days ago

   Hi Zoe, Thank you for sharing your feedback from your recent meal with us here in Leeds. I am sorry to hear that you were disappointed with the dishes that you received on this occasion. We truly appreciate any guests' feedback as this allows us to improve on any necessary issues, and I will be discussing your review with the relevant teams to ensure that this is rectified. I can assure you that your visit does not reflect the premium standards that we pride ourselves on here at The Cut & Craft. We sincerely hope that this does not prevent you from returning to us in the future, as we would love to see you for a more enjoyable meal soon. Kind regards, Charlotte Guest Experience Manager
   

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10. p

    paul

    Yorkshire

    3 reviews

    5.0

    3 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    From the moment we arrived we were treated with first class hospitality. Staff very attentive with great knowledge of the menu, food was cooked to perfection will be returning on the next visit to Leeds.
    

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