The Factory South Shore

Review summary

1. G

   Gloria

   Pittsburgh1 review

   3.0

   Dined on 16 March 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Overall not a good experience. Inattentive staff, lackluster atmosphere, unappealing food. There was a complete disregard of menu descriptions and our meal wasn't prepared as described. With the hotel being busy there was no separation between the lobby and The Factory. Kids were running in between both and then to and from a dance competition that was being held in an adjacent ballroom. There was no effort to control this chaos and to create a pleasant dining experience.
   

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   The Factory South ShoreResponded 4 days ago

   Gloria, Thank you for your honest feedback. I sincerely apologize that your experience at The Factory was not up to our usual standards. We strive to provide attentive service, an inviting atmosphere, and a high-quality dining experience, and I regret that we fell short in these areas during your visit. I’ve shared your comments with our team to address the issues you raised, and we’re working to improve the experience for future guests. We appreciate you bringing this to our attention and hope you’ll give us another chance to serve you better in the future. The Factory South Shore Management Team
   

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2. OT

   OpenTable Diner

   Columbus13 reviews

   4.0

   Dined on 16 March 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice option for hotel guests. The food and service was very good both times we ate there. Not sure how I would feel about the experience if I was not already staying at the hotel? But I enjoyed it!
   

   The Factory South ShoreResponded on 17 March 2025

   Thank you for your thoughtful feedback! We’re glad to hear you enjoyed the food and service during your visits. We truly appreciate you sharing your perspective, especially as a hotel guest. Our goal is to make every experience memorable, whether you’re staying with us or just stopping by, and we’ll continue to work on enhancing the overall experience for all of our guests. We hope to welcome you back again soon! -The Factory South Shore Management Team
   

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3. OT

   OpenTable Diner

   Washington DC5 reviews

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Wonderful server, food was really good, great ambience.
   

   The Factory South ShoreResponded on 17 March 2025

   Thank you so much for your kind words and taking the time to share your experience! We’re thrilled to hear that you enjoyed the food, service, and ambiance. We truly appreciate your feedback and look forward to welcoming you back soon! -The Factory South Shore Management Team
   

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4. S

   Shelley

   Pittsburgh14 reviews

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Went for Valentine dinner… didn’t know it was a ‘lobby’ restaurant. (Last restaurant that was in this hotel was intimate and delicious.) Super loud with kids running around everywhere. Service VERY slow and food cold. Will not go back!
   

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5. J

   Ja'Cobi

   Las Vegas1 review

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lionel was our waiter and he was amazing! Food was great. Service was fast
   

   The Factory South ShoreResponded on 23 February 2025

   Thanks Ja'Cobi! We love Lionel too. We are happy to hear you had a great experience, and we were apart of that. We look forward to seeing you in The Factory South Shore again soon. Cheers, Carly
   

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6. K

   Kimberly

   Pittsburgh8 reviews

   1.0

   Dined on 1 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   It took 25 minutes to get drinks. 25 more minutes just to order dinner. My husband ordered a bottle of wine. It came as a glass and he told the manager helping us he wanted a bottle because our waitress was busy. She said we’ll drink this glass and see how you feel. He said no I want the bottle! Then the glass she pours it into was so dirty with lipstick all over it. He had to grab a clean water glass from the table next to us to use. My dinner came and the crab cake smelled so fishy I couldn’t eat it. The Brussels sprouts seemed like they were microwaved.
   

   The Factory South ShoreResponded on 3 February 2025

   Hi Kimberly, Thank you for taking the time to share your experience with us. I am sincerely sorry to hear about the issues you encountered during your visit. This is not the standard of service or quality we strive to provide, and I deeply regret that we fell short. The delays in service, the condition of the wine glass and quality of food you described are unacceptable. Please know that I take your concerns seriously, and I will address these matters immediately with my team to ensure this does not happen again. We'd appreciate the opportunity to make things right. Please contact us directly at 412-803-3838, so we can personally assist in providing you with the excellent experience you deserve. Best Regards, Carly & The Factory South Shore Management Team
   

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7. N

   Nicole

   Pittsburgh1 review

   4.0

   Dined on 1 January 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice! Food was great and service was even better.
   

   The Factory South ShoreResponded on 2 January 2025

   Thanks for the feedback, Nicole! We're thrilled to hear that you enjoyed your experience at The Factory South Shore. It's wonderful to know that our food and service met your expectations. We always strive to provide our guests with the best dining experience possible. We noticed that you rated our value a bit lower, and we appreciate your feedback. We're always working on improving all aspects of our restaurant. We hope to welcome you back soon!
   

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8. M

   Mauro

   Chicago2 reviews

   4.0

   Dined on 27 December 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Terrible service, not enough personal and the drinks came slow
   

   The Factory South ShoreResponded on 2 January 2025

   Thanks for visiting us, Mauro. We're sorry to hear that you had a less than perfect experience at The Factory South Shore. We appreciate your high rating on our food, but we understand that other aspects of your visit didn't meet your expectations. We're committed to providing excellent service and we're sorry we fell short this time. We hope you'll give us another chance to impress you with our personal touch and quality drinks in the future. Best regards, The Management Team Please ask for me at your next visit. Darnell Gatewood
   

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9. R

   Rupal

   Detroit2 reviews

   5.0

   Dined on 26 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food with amazing view. The place was quite and cozy
   

   The Factory South ShoreResponded on 2 January 2025

   Hello Rupal, Thank you so much for your kind words! We're thrilled to hear that you enjoyed the food and the view at The Factory South Shore. We strive to provide an ambiance that's both cozy and stunning, and we're glad to know we hit the mark for you. We appreciate your high ratings and your support. We look forward to welcoming you back soon! Best, The Management Team
   

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10. J

    Jennifer VIP

    Washington DC4 reviews

    1.0

    Dined on 25 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Unfortunately we were never seated. We knew Christmas night would be busy, so we booked weeks in advance. After 45 minutes of waiting - with no one at the host desk - we left, hungry. Very disappointed since the restaurant confirmed our reservation two days before.
    

    The Factory South ShoreResponded on 2 January 2025

    Hi Jennifer, We're really sorry to hear about your disappointing experience at The Factory South Shore. It's always our goal to ensure that our guests have a smooth and enjoyable dining experience, and we regret that we fell short this time. We understand how important your reservation was and we're truly sorry for any inconvenience it caused. We appreciate your feedback and will use it to improve our services. We hope you'll give us another chance to make it right in the future. Best regards, The Management Team
    

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