The Garden Court - Luxury Collection

Review summary

1. A

   Allana

   VIP

   Charleston

   15 reviews

   3.0

   15 reviews

   Dined on 13 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   No acknowledgment of our special occasion. Beautifully decorated! Great breakfast buffet.
   

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2. T

   Teresa

   San Francisco

   1 review

   1.0

   1 review

   Dined on 12 December 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   The hotel did not notify its customers of a strike in advance (since this place requires reservations) or on the day of. The team proceeded to convince us that the meal will be similar to what a normal day would include except no omelette bar. The food itself was stale and old. I couldn’t even bite into the bagel bread it was so hard. There was no option to cancel the reservation without penalty once we found out there was a strike. The deception is the reason why the experience was very poor. It cost us over $100 dollars for two people to eat food that could be found at any other hotel for way less.
   

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3. J

   Joyce

   Seattle

   5 reviews

   3.0

   5 reviews

   Dined on 5 December 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Nothing can beat th gorgeous dining area decked out for Xmas. Wait staff were friendly, thoughtful, and efficient and seated us close to the buffet area because one in my party had obvious mobility issues. Some of the food choices on the breakfast buffet table had been sitting there far too long and dried out. I would urge people to book a table earlier in the morning (my booking was for 10am) to avoid dried out food choices (potatoes, green beans, sausage).
   

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4. M

   Marcin

   Austin

   5 reviews

   1.0

   5 reviews

   Dined on 27 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   The food was horrible definitely not worth the price
   

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5. W

   William

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on 27 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   First time to have breakfast buffet on this hotel, encounter it was on strike, barricaded , open table didn’t advertise it’s was on STRIKE. Anyway buffet line is staffs from temporary crews brought in by hotel manager and food are cold instead of hot or warm. Limited buffet line, pastry, fruits, Server don’t even come and asked you if everything ok. Server stay inside the cubicle until being call. No manager on site. It’s chaotic, won’t be going back , waste of my $$ money and seeing the place so beautiful but barricade from entrance to mid portion.
   

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6. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on 26 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   The food was so bad. I would have preferred to go to any other breakfast spot. It is definitely not worth the price. The only great thing is how beautiful inside was but this place was not worth the price. There was also a labor strike from employees in front of the hotel and we could hear them yelling from inside. It ruins the atmosphere; and the food was not good.
   

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7. M

   Mary

   VIP

   San Francisco

   48 reviews

   3.0

   48 reviews

   Dined on 5 October 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 1

   Where were all the flowers that beautified and popularized the Garden Court? Service was minimal and the food not worth the price tag for the buffet. Sadly, we were disappointed with the experience as it did not live up to our expectations. We will not be back again.
   

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8. D

   David

   Phoenix

   1 review

   3.0

   1 review

   Dined on 3 October 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Mediocre breakfast buffet. I’m glad it was included in my room rate. I would not have paid any exorbidant cost for that breakfast. It was a very pretty area in the hotel though.
   

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9. C

   Chitra

   San Francisco

   1 review

   1.0

   1 review

   Dined on 29 September 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   This place has gone down in time , and this last time is going to be my last visit for brunch, first of all I had made reservation for 10:15 and arrived 10:10 just in case , however end up to be told to stand in a long line with all the people who had no reservations , by the time I reached the hostess was 10:35!! Seated by 10:40 ! Very tight place and noisy , the food was poor quality , eggs were very cold , and everything looked old and dry , even bagels were tiny and not much variety , no berries in fruit sections either expected much more for $44 per person this I wouldn’t pay more than $15 per person . I was quite embarrassed since I had invited a business client, and was very disappointed. Then had to pay another $30 for parking as well … btw no fresh juice is served not even fresh squeezed OJ! Took about half hour to get the attention of the waiter to pay the bill and leave ! Horrible experience
   

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10. S

    Susan

    VIP

    Greater Boston

    45 reviews

    5.0

    45 reviews

    Dined on 29 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic buffett with great variety and love the new omelette bar. Gorgeous room with attentive service.
    

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