The Garden Court - Luxury Collection

Review summary

1. W

   Warren

   San Francisco

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food, drinks, and service! It’s much better than two years ago! Will come back again!
   

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2. L

   Leslie

   VIP

   San Francisco

   8 reviews

   1.0

   8 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was the worst and most expensive buffet we have ever had. The service was miserable. After 25 minutes I had to wave down a host to get us a server. It still took another 10 minutes to get drink orders. It was not overly crowded but the server was disappearing for 10-15 minutes at a time. I had to reorder my hot chocolate twice. At least it was hot. The only other hot item was the oatmeal- if I dig down to the bottom of the pot. The cut fruit was tastless and all the buffet items that would be hot were cold. The bacon, eggs & potato’s all cold. In total we ate I bowl of oatmeal, and a muffin for my husband. The bill was 104.00. We will NEVER go again. I complained but nothing was offered as a solution- “could I heat that” or anything! So rude and so simple to fix. Disgusting and disappointing. Beware.
   

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3. C

   Christian

   San Francisco

   7 reviews

   4.0

   7 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   We are family of 3 who came for 10 AM breakfast. I can pretty critical but surprisingly, this place was quite nice. The ambience is definitely on another level, the food, which I was expecting to be the worst, was decent. Not luxurious but also not as bad as the other reviewers. Yes, there was warm and even freshly made eggs benedict. The only negative of the buffet was the lack of guidance (we weren’t guests of the hotel) and some of the choices ran out—makes sense to reserve for earlier. The service could’ve been better, a long line was there and it seemed disorganized. Overall for 3, a bit overvalued yet the ambience made up for everything. Would come back.
   

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4. F

   Fred

   VIP

   Phoenix

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   Beautiful place but that's where the highlights stop. Expensive and not great buffet options
   

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5. K

   Kathie

   Tucson

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had to ask for tea and coffee repeatedly. Otherwise wonderful
   

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6. S

   Soo

   Chicago

   1 review

   1.0

   1 review

   Dined on 24 December 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 4

   Food was terrible. Every year we visit this hotel around Christmas, this was the worst experience. No maple syrup next to french toast, bacon was soggy, dim sum was all broken apart, egg benedict didn't even had yolk. No cream cheese next to bagel. Used to have cook to order omelet, but disappeard. Embassy suite free breakfast is much better than this, downgrade from 5 stars to 2 stars. $48 per adult and $29 per kid. Terrible. Best thing on the buffet was cereal. Idk if the Chef was changed, but management should do something about this. Christmas tree was beautiful but that's about it.
   

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7. A

   Allana

   VIP

   Charleston

   15 reviews

   3.0

   15 reviews

   Dined on 13 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   No acknowledgment of our special occasion. Beautifully decorated! Great breakfast buffet.
   

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8. T

   Teresa

   San Francisco

   1 review

   1.0

   1 review

   Dined on 12 December 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 3

   The hotel did not notify its customers of a strike in advance (since this place requires reservations) or on the day of. The team proceeded to convince us that the meal will be similar to what a normal day would include except no omelette bar. The food itself was stale and old. I couldn’t even bite into the bagel bread it was so hard. There was no option to cancel the reservation without penalty once we found out there was a strike. The deception is the reason why the experience was very poor. It cost us over $100 dollars for two people to eat food that could be found at any other hotel for way less.
   

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9. J

   Joyce

   Seattle

   5 reviews

   3.0

   5 reviews

   Dined on 5 December 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Nothing can beat th gorgeous dining area decked out for Xmas. Wait staff were friendly, thoughtful, and efficient and seated us close to the buffet area because one in my party had obvious mobility issues. Some of the food choices on the breakfast buffet table had been sitting there far too long and dried out. I would urge people to book a table earlier in the morning (my booking was for 10am) to avoid dried out food choices (potatoes, green beans, sausage).
   

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10. M

    Marcin

    Austin

    5 reviews

    1.0

    5 reviews

    Dined on 27 November 2024

    1. Overall 1
    2. Food 1
    3. Service 2
    4. Ambience 4

    The food was horrible definitely not worth the price
    

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