The Golden Fleece

Review summary

1. A

   Ann

   Norfolk/Suffolk

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   Booked for Sunday lunch for a birthday. Would not recommend. Food took an hour to arrive and was lukewarm, beef was chewy, vegetables were tasteless and roast potatoes were clearly from a packet and not at all nice. Server apologised & told us that they had a new chef. Let’s hope the food improves as todays visit was very disappointing. Such a shame as our visit in September was very good.
   

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2. D

   Dale

   Norfolk/Suffolk

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   We're yet to have a good experience here and our third time of trying was no exception! This time we were seated, ordered drinks and pulled some crackers. We waited and then someone came to take our order, but we hadn't been given any menu's. Menus came and we were ready to have our order taken a few minutes later. There was 1 vegan in our party (me) and we were told that the mushroom vegan dish wasn't available. We asked what the alternative was and nobody knew. We noticed a burger meal that offered a vegan option, but that also wasn't available. The manager came, offered no solution, so we left. 3 strikes and we're out!
   

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3. J

   Joanna

   Oxford

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Unfortunately, as the new owners had taken over the pub, the service was extremely poor. We waited about 45 minutes to be seated and eventually received food about 1hr 30 mins after we arrived. the main course was a longer wait. We were not late in arriving for the table. There were no structures in place to wash glasses, the pub was in disarray and staff were overwhelmed. We had pre ordered for some meals but this took time to acknowledge. The gentleman serving us was wonderful and tried his very best but he was not a trained waiter nor did he know the systems as this was not his primary role in working for the Golden Fleece. We were extremely disappointed with our experience and would urge guests to check that systems and processes are now in place to ensure that customers are welcomed and served in a timely manner, especially guests with children. Our children in the party were older than other children in the pub which helped.
   

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4. L

   Lewis

   Bedfordshire

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great location, great meal. Good luck with your new venture.
   

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5. P

   Peter

   Norfolk/Suffolk

   5 reviews

   3.0

   5 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   Staff & Service was great, Ambience good, but average food. My Burger with cheese was solid and dry and definitely wasn't freshly cooked. Would have sent it back if not time limited
   

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6. D

   Debbie

   London

   2 reviews

   3.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The service was very slow which we appreciate they were busy when we first arrived but the pub emptied out significantly and the service if anything got worse as we seem to get forgotten about. We had to remind them of our desert and drinks order. The food was just ok
   

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7. m

   mr chris

   Edinburgh

   1 review

   4.0

   1 review

   Dined on 16 November 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   Been coming often since opening after the flood. (So for many years) Always get a lovely pint but the food seems to go down in quality. Especially since Steve left.
   

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8. T

   Timothy

   London

   5 reviews

   4.0

   5 reviews

   Dined on 13 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This is a small country pub that offers quality food as well as overnight stays. We sat in the rear restaurant with table service. Our waiting staff were both very charming and knowledgeable. The menu has some pub classics mixed with some more varied dishes. I chose the pie of the day, which was a beef hotpot with a potato lid, pesto baby potatoes and stir fried leafy veg. A well presented and tasty meal. However the baby potatoes were undercooked and the beef strips slightly chewy, but still enjoyable. For dessert I had the spiced apple and rice pudding crumble. A very tasty novel take on a fruit crumble. I particularly like a bit of stodge in my puddings so this was very much up my street. One issue we had was with the menus. On sitting down at the table we were given the evening menu with the drinks list. On the table there was also a list of events which mentioned the Norfolk Restaurant Event. We asked the waiter about this and were told that there was a separate menu for the event which we were then given. It was a pared down set price version of the main menu. The items I had chosen were on this set menu. Also when the bill came I had to remind the waiter that I had had the set menu. If the venue is going to advertise that it's taking part in a special offer event then it should not be hiding it from the customers. Overall a pleasant meal but could easily have been so much better.
   

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9. G

   Gina

   Norfolk/Suffolk

   1 review

   2.0

   1 review

   Dined on 9 November 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Poor quality food. The pie was so overcooked you needed a hammer and chisel to eat it. The chips were limp and tasteless. 4 of us ate dinner and not one of us thought the food was nice. We did complain and was refunded one meal. But in my opinion none of the meals were any good
   

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10. R

    Rob

    Norfolk/Suffolk

    1 review

    5.0

    1 review

    Dined on 1 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    It was a fairly busy Friday evening. We were a party of 3 with dogs. There were a couple of young ladies behind the bar and a young man serving tables. Their service was patient, friendly and attentive. The food and drinks were excellent. Will definitely return.
    

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