The Golden Fleece

Review summary

1. L

   Linda

   Norfolk/Suffolk2 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 1

   What an awful experience on my birthday too. Kitchen out of action! Maybe just as well really Cold pub We had to clean our own table- it was start of service Floor filthy with detritus from the day before Ladies toilet blocked and about to overflow No ales at the pumps Girl behind the bar, jeans and pink polo shirt more interested in sitting with her friends, drinking, on her phone or sitting outside smoking! Avoid at all costs
   

   The Golden FleeceResponded 1 day ago

   Hello Linda We are so sorry to hear about your visit. The previous publican shut the business and walked out this Thursday and we are currently trying to contact all those who had booked or recently visited. We have now taken over the pub and reopened on Friday afternoon. Currently we are working hard to rebuild the team and put the standards back to where they should be. Hopefully you will come in and see us, so we can show you what we have done (and will be doing in the future) Dan and team at the New Golden Fleece
   

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2. J

   John

   Norfolk/Suffolk1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Don't use for Sunday lunch after midday as therewas no beef left,air con was on full entire room frozen as were the plates .cold food .out of choice , food missing from dsh as advertised l tried charging for six drinks when only had four, never seen so many people get up and leave a place ,terrible allround.
   

   The Golden FleeceResponded 1 day ago

   Hello John I took over the Golden Fleece yesterday (14th March) and am working through the recent reviews. It is heartbreaking to hear about the poor standards that you and others have recently received. So I want to let you know that my new team and I are working hard to turn the Golden Fleece back to how it used to be. Although I cant do anything about what happened, I can make sure that your next visit demonstrates what we are now all about. It may take a while to put everything right but it will be getting better every day. Next time you are in Wells, please pop in and ask for me (Dan) or Kyle.
   

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3. AG

   AndyG

   London2 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had lovely Sunday roast with friends . Excellent quality beef and they all made a fuss of my Golden Retriever puppy. Live in wells and love the position of pub and service
   

   The Golden FleeceResponded 6 days ago

   Dear AndyG, Thank you for your wonderful review! We're thrilled to hear you enjoyed your Sunday roast and that your Golden Retriever puppy was well looked after. We appreciate your kind words about our location and service. We look forward to welcoming you back soon. Best regards, The Golden Fleece Team
   

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4. V

   Vicki

   London14 reviews

   1.0

   Dined on 23 February 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Where do I start? We booked to have dinner and when we arrived the pub was fairly quiet. We wanted to order the trio of roasts but the beef had run out. So we opted to have a mix of rolled belly of pork and chicken. There was no stuffing, no leeks or apple sauce as these too had run out. The meat was ok, chunky chicken pieces and the pork was a little tough. We had our dog with us too and they advertised dog meals so we were offered dried fish and chips. It was only after we gave this to our dog that I noticed that the best before date had been scratched out. Sadly both myself and my partner became unwell in the night as did our dog who ended up having to see the vet. I have complained to the pub to make them aware but they are very slow to respond. I wouldn’t recommend the Golden Fleece to eat, but Nikki our server couldn’t have been more obliging.
   

   The Golden FleeceResponded 6 days ago

   Dear Vicki, Thank you for taking the time to share your experience. We are truly sorry to hear about the issues you encountered during your visit. It is disappointing to learn that several menu items were unavailable and that the quality of the food did not meet your expectations. We are especially concerned about the health issues you and your dog experienced and take such matters very seriously. We appreciate your kind words about Nikki's service and will ensure your feedback is passed on to her. We are currently looking into the concerns you've raised and will address them with our team to prevent such occurrences in the future. Thank you for bringing this to our attention. Best regards, The Golden Fleece Team
   

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5. R

   Ruth

   London1 review

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Friendly, welcoming staff and the best Sunday lunch I’ve had in ages. Large portion with tender meat and a variety of veg. Highly recommend.
   

   The Golden FleeceResponded on 19 February 2025

   Thank you Ruth for your kind words. I’m so glad we could give you a good experience.
   

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6. S

   Sue VIP

   Norfolk/Suffolk7 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came back to The Golden Fleece because the new owners have brought back the Sunday dinner.It didn't disappoint.Was good value.I had the trio of meat roast and highly recommend.Good service friendly staff.Will be back
   

   The Golden FleeceResponded on 17 February 2025

   Thank for taking the time to leave us a review. We are glad you enjoyed visit and hope to see you again soon! Fleece Team
   

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7. OT

   OpenTable Diner

   Norfolk/Suffolk2 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely valentines meal there today . Both Louise and Dale made us feel very welcome. The food was excellent and the choice of drinks was great too. Will not hesitate to visit again .
   

   The Golden FleeceResponded on 17 February 2025

   We are so glad you enjoyed your visit and were pleased with your food. Hope to see you again soon Fleece Team
   

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8. OT

   OpenTable Diner

   London1 review

   5.0

   Dined on 9 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very friendly staff, went over and above for a birthday occasion and provided a table with a fantastic view of the front
   

   The Golden FleeceResponded on 17 February 2025

   Many thanks for your lovely words, we are glad to hear you were well looked after. We look forward to seeing you again soon Fleece Team
   

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9. K

   Keith

   London9 reviews

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely meal in a great pub which is in a wonderful location. The staff are very attentive and professional. Our meal was lovely. Fresh. Well cooked and tasty. Loved it.
   

   The Golden FleeceResponded on 19 February 2025

   We are so glad to here you enjoyed your visit and we hope to see you again soon.
   

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10. K

    Kate

    Lincolnshire4 reviews

    4.0

    Dined on 29 January 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 3

    A welcome addition to the Wells eating out scene, sitting nicely standard and price-wise between fine dining and usual pub food. A lot of imaginative marketing going on behind the scenes to sell tables mid-week in January and there were a good few customers. Service could have been quicker but there was only one member of staff dealing with food and bar so not her fault at all. Music was a bit intrusive and would have liked the option of booking a dog-free area ( perhaps that will change later in the season). Hopefully the pub will now have a long stay in the town after successive management changes.
    

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