The Grounds of Alexandria Cafe

The Grounds of Alexandria Cafe reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   David

   Sydney1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Overall it’s good, the food was the let down, my hot breakfast arrived cold and late compared to others at the table, the servers were so busy it wasn’t worth trying to get it remade. No one asked about the food during or after.coffee was good.
   

   Is this helpful?

2. R

   Rona

   Sydney3 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   The meal was somewhat expensive, and the portion size was insufficient. We asked the Asian guy server to take a picture, but he was rushing. In addition to the food, the attractive décor is the main reason people visit your restaurant. Overall, it's mediocre; I would much rather return to the Grounds of the city for better service.
   

   Is this helpful?

3. M

   Michelle

   Sydney2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delightful place! Very busy but very well run. Food came promptly and was delicious. The lanes were lovely.
   

   Is this helpful?

4. Z

   Zoe

   Sydney1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Booked the afternoon tea for a friends 40th birthday and it was the most special afternoon. The staff were very tentative, cannot fault the service despite it being very busy, food was amazing and great value for money. Overall 10/10 experience.
   

   Is this helpful?

5. R

   Renee

   Sunshine Coast1 review

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was delicious, I think they get too busy to take care of personal food and drink request though.
   

   Is this helpful?

6. R

   Rachelle

   Sydney1 review

   4.0

   Dined on 3 May 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Whilst the food and coffee is generally great. And I do love going to the grounds. I found today even though we booked and got there at 8:30am it was already busy. They took our coffee order on arrival. But didn’t come to take our food order for a further 30 minutes. (9:00) following on our breakfast came out another 30 minutes later. Quick given the circumstances, although my child’s meal was cold along with a few other items on plates including bacon. Making it like I was chewing cold greasy leather. (9:30 at this point) 15 minutes later we had servers coming to our table trying to rush us out because they needed the table.
   

   The Grounds of Alexandria CafeResponded 7 days ago

   Hi Rachelle, Thank you for taking the time to leave us a review. We're sorry to hear you experienced some delays when ordering and receiving your food. I can see you were part of a larger booking, which might have contributed to a longer wait than we’d usually expect for food from the kitchen. I’ve shared your comments about the cold food with our kitchen team—had we been made aware at the time, we would have done our best to rectify it immediately. While we do have seating time limits in place to ensure we can accommodate all our bookings, I’m sorry to hear you felt rushed. That’s certainly not the impression we want to leave. We truly appreciate your feedback and hope to welcome you back for a much-improved experience. Best regards, The Grounds Team
   

   Is this helpful?

7. K

   Katie

   Sydney2 reviews

   2.0

   Dined on 3 May 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Expensive for what it is food wise. Crowded. Slow service. Got coffees waited 25 minutes for cakes. Very overrated would not recommend
   

   The Grounds of Alexandria CafeResponded 7 days ago

   Hi Katie, Thank you for taking the time to leave us a review. I'm sorry to hear you were disappointed with your visit and experienced some wait times. We appreciate your feedback and truly hope to provide a better experience on your next visit. Best regards, The Grounds Team
   

   Is this helpful?

8. J

   John

   Brisbane2 reviews

   5.0

   Dined on 1 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, service and atmosphere were all anazing.
   

   Is this helpful?

9. L

   Lois

   Sydney1 review

   4.0

   Dined on 30 April 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We arrived and were seated in good time. However, when we placed our order (there were 5 adults), we were told that 2 of the meals we ordered were not available. The menu was not particularly extenstive, so I literally had to settle for a bowl of chips and a smoothie. After our meal we went for a walk and saw the animals which the 4 toddlers enjoyed. Then we went to see the bird which is in another area. We were basically told that we weren't supposed to go in there if we hadn't ordered a meal in there. The fact that we'd paid a lot of money for a 'just ok' meal in the cafe didn't seem to matter. Other than this, we enjoyed seeing the snow white display. This was very beautifully done.
   

   The Grounds of Alexandria CafeResponded 7 days ago

   Hi Lois, Thank you for taking the time to leave us a review. I'm sorry to hear that some of our menu items were unavailable during your visit—we do hope everything will be available for you next time. Our resident macaw, Fluffy, lives in the Potting Shed and is typically only viewable to guests in that area. This helps us manage foot traffic and avoid crowding in the restaurant. Thank you for your understanding, and I'm so pleased you enjoyed our Snow White display! We appreciate your feedback and hope to welcome you back soon. Best regards, The Grounds Team
   

   Is this helpful?

10. E

    Elaine

    London4 reviews

    5.0

    Dined on 28 April 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent breakfast and service. I couldn't fault it. It was very good value for money.
    

    The Grounds of Alexandria CafeResponded on 28 April 2025

    Hi, We really appreciate the 5-star review—thank you! It means a lot to us that you took the time to share your experience. We're glad you enjoyed your visit and hope to see you again soon! All the best, The Grounds Team
    

    Is this helpful?