The Hampton Social - Orlando

Review summary

1. j

   jose

   VIP

   Orlando

   13 reviews

   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was overall a great experience. The atmosphere was amazing
   

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2. J

   Jose

   Orlando

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Our server was not good tbh . Wish we got a Better Experience . Food was good thoe
   

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3. K

   Kristine

   Jacksonville

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   wow. what an amazing dinner. The cocktails were perfection. the food was insanely good. we ordered the fish and chips, the skirt stake and the ahí tuna. Everyone’s dish was cooked to perfection and so tasty! I was expecting for my fried fish to be greasy and kind of ok it it blew me away. The batter was light and crispy and the fish perfectly flakey. not greasy or heavy at all. we topped it off with the donut holes. perect little fluffy bites of dough with creamy ice cream. one of the best meals i’ve had in a long time.
   

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   The Hampton Social - OrlandoResponded 2 days ago

   Kristine, thank you for your kind words! We're delighted you enjoyed your visit and found the fish & chips, skirt steak, and ahi tuna cooked to perfection. It's wonderful to hear our cocktails and dessert donut holes hit the spot as well. We strive to provide an exceptional culinary experience, and your praise is greatly appreciated. We look forward to welcoming you back soon!
   

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4. S

   Steven

   Chicago

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   While the food at this location in Orlando was superb, excellent really, the service from our waiter and management was subpar. Both my wife and I had errors in our order. I was served something completely different from what I ordered while my wife had specifically ordered the dressing on her Caesar salad to be on the side, it came slathered in dressing. While these errors seemed completely fixable, they weren't fixed because our waiter completely ghosted us. When he finally came around to check it was so late that we just started eating what we were served because we were hungry. When he asked if everything is all-right he didn't stick around long enough for us to formulate an answer, then he disappeared again. We never saw any service staff again until long after the meal. At this point someone randomly walked up and asked if everything went well. We assume he must have been a manager. We started by telling him that we had been waiting for a check, at this he acted indignant, this response truly surprised us. After some time he returned with the check and was clearly impatient to get away from our table. My wife and I were so confused by his demeanor that we just chose to pay and leave.
   

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5. J

   Jake

   Orange County

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   If it weren't for Lana our server I would never go back. I had a reservation for a brunch as I was celebrating my birthday. The host was not friendly and was very timid to even ask us how we were doing, and she did not even mention the birthday. I had my service animal in my carrier with vest and she proceeded to say, "You have to sit outside because you have a dog". I explained that she was a service animal, and the manager comes shortly after questioning what service it provides which I responded, but he gave me a look of disgust and said "Okay". That initial impression gave me a sour taste, but I did not want it to ruin my experience. Lana our server was phenomenal and went above and beyond taking great care of us. I did not even mention what had happened prior because I did not want to talk about it. Overall, I would return but as a business manager in the hospitality industry I would handle a different approach when handling someone with a service animal. There is no reason to question what disability you have. I understand others may abuse this but at no time was my service animal disruptive. The manager was very standoffish, and this could have been further escalated.
   

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6. L

   Lace

   Orlando

   18 reviews

   5.0

   18 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience and exceptional service. Would recommend.
   

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7. P

   Patti

   VIP

   Southwest Florida

   7 reviews

   5.0

   7 reviews

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and the management was absolutely over the top. This is our second time there at the one in Orlando really really enjoyed it.
   

   The Hampton Social - OrlandoResponded 3 days ago

   Patti, thank you for dining with us and for the wonderful feedback! We're elated that you thoroughly enjoyed your experience, and we look forward to welcoming you back again soon. Cheers!
   

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8. A

   Antonia

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined on 3 February 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Food was excellent, our server was a bit snobby and rushed. It was very loud due to music from restaurants nearby. The table outside was weirdly positioned and my legs were bumping against the table. The bill included 18% gratuity (it was just me and my daughter, not a big party), and we felt pressured to leave extra tip.
   

   The Hampton Social - OrlandoResponded on 5 February 2025

   Dear Antonia, Thank you for your visit and the feedback regarding the experience. We strive to impress all of our guests with both our products and service and I apologize that we failed to uphold our standards for guest service during your visit. If you would be able to discuss in more detail, please provide the best number to reach you at. I would like to assure you that we value your patronage and are dedicated to making improvements where needed. You deserve sincere and attentive service at our establishment and I want you to feel confident we can make this a reality on future visits. Sincerely, Jon Frost General Manager
   

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9. R

   Roy

   Caribbean

   2 reviews

   3.0

   2 reviews

   Dined on 2 February 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   The ambiance was charming and the food was good. Some options we requested were not available such as lactose-free milk for our coffee. The service didn’t meet our expectations: our waiter was simply inattentive. For the price, we had higher expectations.
   

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10. B

    Bonnie

    Montana

    3 reviews

    2.0

    3 reviews

    Dined on 1 February 2025

    1. Overall 2
    2. Food 1
    3. Service 3
    4. Ambience 4

    Atmosphere is good. Beautiful space. Drinks are fun. Tasteful menu. However, the actual food is disappointing. It's bland, boring and not cooked well. Bummer, because the restaurant is adorable, servers were great & the menu looks awesome.
    

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