The Henley at Hilton Dallas/Southlake Town Square

Review summary

1. V

   Valerie VIP

   Dallas1 review

   5.0

   Dined on 7 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience with family in town from west Texas
   

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2. M

   Moore

   Unspecified1 review

   4.0

   Dined on 19 February 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Me and my girlfriend stop and had lunch together. Good food and service, I will be coming back soon! Elijah was great!
   

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3. B

   Bianca VIP

   Dallas16 reviews

   1.0

   Dined on 16 February 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Believe the other reviews, the service is not the best but she meant well. The food was not good but the drinks are dangerously strong.
   

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4. R

   Rosalind

   Dallas1 review

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   We had a 7 pm reservation. We arrived on time and were told there would be a 15 minute wait which turned into a 30+ minute wait. We had to ask for an additional menu since we were only given 2 menus for 3 people. We were told about a special Valentine’s Day menu that we could select, but weren’t given the actual menus for that either. We had to ask for those. There were not enough settings of silverware for all of us so we had to ask for that as well. Then there was confusion over who our server was. One person took our drink order and then another one came over to take our drink order right after that. There was an extended wait for everything we ordered, and then my steak was overcooked when I received it. I didn’t bother complaining about it because I didn’t want to wait another 40 minutes for a new steak. When it was time for dessert, one of our party had ordered the Valentine’s Day menu so they were supposed to receive the dessert that comes with it, but the other two in our party were just ordering from the regular menu, so we should’ve been able to choose what our desserts would be. The server was going to just bring us all the same dessert that came with the Valentine’s menu until I stopped her and told her that two of us weren’t ordering from that menu. When we ordered drink refills, they never came and we had to ask for again. The food was good and the price was moderately expensive, but not outrageous. The service was below the standard that I would expect given the price.
   

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   The Henley at Hilton Dallas/Southlake Town SquareResponded on 19 February 2025

   Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered during your visit for our Valentine's event. I understand that the service and food offerings did not meet your expectations. We are committed to improving our service standards and ensuring a better experience for our guests. Thank you again for your feedback, and I hope you will consider giving us another chance to provide you with the quality service you deserve. Best regards -DeLance W.
   

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5. R

   Rodger

   Dallas1 review

   5.0

   Dined on 18 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great- Rhonda was our server ! And the food was mouth watering. We had the Lobster Quesadillas as an app and the filet dish . My wife had the seafood Pasta . Really good . The staff was attentive and the Director , delance ? Was the host and he was super nice and welcoming .
   

   The Henley at Hilton Dallas/Southlake Town SquareResponded on 10 February 2025

   Thank you so much for your kind words! We're thrilled to hear that you enjoyed your meal, and that Rhonda provided great service. We'll be sure to pass on your compliments to the team. We hope to see you again soon! -DeLance W.
   

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6. J

   Jennifer

   Dallas4 reviews

   2.0

   Dined on 21 December 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 2

   Was very average and looked nothing like photos online. It was a typical hotel breakfast
   

   The Henley at Hilton Dallas/Southlake Town SquareResponded on 1 January 2025

   Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations and that the breakfast did not match the photos. We value your input and will use it to improve our offerings. We hope you’ll consider giving us another chance in the future. -DeLance W.
   

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7. S

   Stephanie

   Dallas1 review

   2.0

   Dined on 17 November 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Not great. The service was terrible and it kind of had cafeteria vibes. It took at least 20 minutes before a server came to take our drink order then we didn't see her again for another 15 minutes (and we just asked for water initially) and the restaurant wasn't that busy. The food is overpriced for what it is and just ok. I had fish and chips and the fish was kind of watery. The chips were great though. Overall not at all impressed. I doubt we'll go again.
   

   The Henley at Hilton Dallas/Southlake Town SquareResponded on 21 November 2024

   Thank you, Stephanie for your feedback. I'm sorry to hear about your experience and that the service and food did not meet your expectations. I appreciate your comments and address these issues with our team. We hope you might consider giving us another chance.
   

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8. H

   Haley

   Dallas1 review

   1.0

   Dined on 17 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   We were celebrating our anniversary, nothing about this experience felt special. Over priced and not romantic at all.
   

   The Henley at Hilton Dallas/Southlake Town SquareResponded on 21 November 2024

   I’m truly sorry to hear that your anniversary celebration didn’t feel special. Thank you for your feedback; I’ll make sure to discuss this with our team to improve future experiences. We appreciate your input and hope to have the opportunity to provide a better experience for you next time. - DeLance W.
   

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9. K

   Kimberley VIP

   Dallas5 reviews

   3.0

   Dined on 14 September 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   We had lots of issues, but worked to make it right.
   

   The Henley at Hilton Dallas/Southlake Town SquareResponded on 21 November 2024

   Thank you for bringing this to our attention. I'm glad to hear that we worked to make it right despite the issues. - DeLance W.
   

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10. F

    Femi

    Dallas17 reviews

    5.0

    Dined on 28 August 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was way better than anticipated! Service was excellent. Perfect mix of casual and upscale. Get the shrimp appetizer and the ribeye…AND THR WHISKEY CAKE!! ❤️❤️❤️
    

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    The Henley at Hilton Dallas/Southlake Town SquareResponded on 21 November 2024

    Hello Femi ! thank you for the great feedback! We're happy to hear the food exceeded your expectations and that you enjoyed the service. The shrimp appetizer, ribeye (Locally - Meats by Linz), and whiskey cake are favorites! We look forward to welcoming you back soon! - DeLance W.
    

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