The Italian Osteria & Cheese Bar

Review summary

1. DK

   DeniseK

   San Francisco

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and the service were amazing. Will definitely be back
   

   The Italian Osteria & Cheese BarResponded 1 day ago

   Thank you for the 5-star rating! We appreciate your support and look forward to your next visit.
   

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2. L

   Lindsay

   San Diego

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and ambience was so great. Our Server Avery was wonderful and helped connect us with fun holiday things to do around the area as well.
   

   The Italian Osteria & Cheese BarResponded 1 day ago

   Lindsay, thank you for your kind words and for sharing your wonderful experience with us. It's a pleasure to know that you enjoyed our food, ambiance, and the attentive service provided by our staff member, Avery. We strive to create a warm and welcoming atmosphere for all our guests, and it's gratifying to hear that we were successful in doing so. We look forward to welcoming you back soon. - JRG
   

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3. k

   kristy

   VIP

   Vancouver

   2 reviews

   2.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Took a long time to get served for drinks and food took a long time too without anyone checking on us in between. I got a salad with the garlic grilled chicken as an add on . The chicken was cold and already sliced up and mixed into the salad…. and certainly didn’t seem like a whole chicken breast . A beautiful space for dinner but the lack of service and food quality was subpar this visit.
   

   The Italian Osteria & Cheese BarResponded on 16 December 2024

   Kristy, thank you for taking the time to share your experience with us. We regret that the service and food quality did not meet your expectations during your recent visit. Please know that we value feedback from our guests as it helps us identify areas for improvement. We will review your comments with our team to ensure we provide a consistently excellent dining experience moving forward. We hope you'll give us another opportunity to demonstrate our commitment to outstanding service and culinary excellence. - JRG
   

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4. S

   Steve

   Vancouver

   2 reviews

   1.0

   2 reviews

   Dined on 8 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Our first visit here since the change in management What used to be a favourite is now mediocre at best
   

   The Italian Osteria & Cheese BarResponded on 10 December 2024

   I apologize for the disappointing experience you had at our establishment. The service and quality of food you described fell short of our standards. Please allow me to address your concerns directly to ensure we improve moving forward. Your feedback is invaluable, and we are committed to providing an exceptional dining experience for all our guests. I hope you will give us another opportunity to regain your trust and demonstrate the level of service you deserve. - JRG
   

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5. J

   Jassy

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined on 8 December 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   The only good thing about this place was our server, Anieka. She was superb and went above and beyond to make us feel welcome and satisfied with our experience. Pasta was decent but the pizza was terrible.
   

   The Italian Osteria & Cheese BarResponded on 9 December 2024

   Jassy, thank you for your recent visit and for sharing your experience. We're delighted that Anieka provided exceptional service during your time with us. However, we're disheartened to learn that some aspects of your dining experience fell short of expectations. We continuously strive to deliver quality cuisine and a memorable dining experience for all our guests. Your feedback is invaluable and will be reviewed with our culinary team to identify areas for improvement. We hope you'll consider giving us another opportunity to provide you with a truly satisfying meal. - JRG
   

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6. ST

   StevenT

   Vancouver

   1 review

   4.0

   1 review

   Dined on 8 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   My wife loved the cheese wheel pasta. All the food was excellent but the place was busy; the server while polite and efficient, was clearly servicing too many tables. To her credit, she made sure her "business" did not detract from the service she delivered but you could tell she was a little stressed. Still .. a very enjoyable night; we've never been disappointed with the food yet.
   

   The Italian Osteria & Cheese BarResponded on 9 December 2024

   Thank you Steven for your kind words and for sharing your experience with us. We're delighted to hear that you and your wife enjoyed the delectable cheese wheel pasta and the rest of our culinary offerings. While we strive to provide prompt and attentive service, there may be times when our servers are stretched thin due to high demand. Nevertheless, we appreciate your understanding and are pleased that our staff maintained their professionalism throughout your visit. Your continued patronage means a great deal to us, and we look forward to welcoming you back for another memorable dining experience. - JRG
   

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7. KM

   KathrynM

   VIP

   Las Vegas

   27 reviews

   5.0

   27 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for date night. Had the bruschetta. Then the Alfredo and the chicken parm. Was amazing. Great service. Would recommend 100% and will be back
   

   The Italian Osteria & Cheese BarResponded on 9 December 2024

   Kathryn, thank you for dining with us and sharing your positive experience. We're delighted that you enjoyed the bruschetta, Alfredo, and chicken parm, and that our service met your expectations. Your recommendation means a lot, and we look forward to welcoming you back soon. - JRG
   

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8. B

   Beverley

   Vancouver

   9 reviews

   5.0

   9 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had such a great dinner and evening at the Italian Osteria & Cheese Bar. We originally had reservations for 4 people, we arrived 15 minutes early so we didn't mind waiting until our reservation time and our guest had arrived. We were a little concerned when we were told 4 times that our table is just being cleared and set, but we still waited. We were finally met with perhaps the floor Manager who apologized profusely and explained that our actual table of four had been pulled over to another (larger) group who had four extra people join their party at the last minute. As we were thanked for our patience in waiting, we were offered a drink and dessert "on the house", which we of course accepted. Our bill arrived and we were pleasantly surprised that our bill was only for our (fantastic) meals and really didn't expect our drinks and desserts to be 'comped'. We still enjoyed ourselves, our friends, our meals and the wait staff! We hadn't eaten here since well before Covid, and I think we'll be back much sooner than later. Fantastic job everyone!!
   

   The Italian Osteria & Cheese BarResponded on 9 December 2024

   Beverley, thank you for your kind words and for taking the time to share your experience. We're delighted to hear that despite the initial hiccup, our team was able to turn the situation around and ensure you had an enjoyable evening with excellent food and service. Your patience and understanding are truly appreciated, and we look forward to welcoming you back soon for another fantastic dining experience. - JRG
   

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9. J

   Joanna

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on 1 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We picked standard seating on open table but unfortunately when you pick your seating preference on the Open Table app it does not get relayed to the restaurant.(App problem not restaurant) So always put seating request under special requests. Regardless, our waitress was amazing(Michelle), the food was delicious, and my husband and I enjoyed my Birthday dinner:)
   

   The Italian Osteria & Cheese BarResponded on 2 December 2024

   Thank you for sharing your experience with us, Joanna. We strive to provide excellent service and top-quality cuisine, and it's delightful to learn that you enjoyed your birthday dinner. Your feedback regarding the reservation system is appreciated, and we'll look into ways to improve communication between platforms. We hope to have the opportunity to welcome you back soon for another memorable evening. - JRG
   

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10. J

    Jeremy

    Vancouver

    1 review

    5.0

    1 review

    Dined on 30 November 2024

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 3

    Calamari was pretty greasy. Pizza crust was. Bit tough.
    

    The Italian Osteria & Cheese BarResponded on 16 December 2024

    Jeremy, we're glad you visited The Italian Osteria & Cheesebar. Our chefs work hard to provide exceptional dishes, and we appreciate your feedback to help us improve. We hope you'll join us again soon for another memorable dining experience. - JRG
    

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