The Ivy Asia, Guildford

Review summary

1. A

   Anju

   Surrey

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 4

   I recently dined at Ivy Asia in Guildford and had a mixed experience. Upon entering, I was immediately captivated by the beautiful lighting and the stunning decorative Asian Japanese paintings that lined the walls. The ambiance was inviting, setting high expectations for our evening. We were seated at a table for four, but right from the start, I felt a bit uncomfortable. The outside chair was awkwardly positioned, making the space feel somewhat cramped. Unfortunately, this slight squeeze detracted from the overall comfort of our meal. The food, however, was a highlight of the evening. Each dish was delicious and beautifully presented, showcasing a range of flavors that genuinely tantalized the taste buds. That said, at £60 per person, totaling £240, I left feeling that the experience didn't quite justify the price tag. While we had a great time and enjoyed our meal, the value for money didn’t align with our expectations. We ended up spending more than two hours at the restaurant, which allowed us to savor our food and chat, but unfortunately, our experience took a downside when it came to cleanliness. The toilets left much to be desired; they appeared unkempt, and it felt as though the dim lighting was trying to mask some of the dirt rather than enhance the atmosphere. Overall, while I'd say I enjoyed my dining experience at Ivy Asia, I believe there are areas that need improvement, particularly regarding seating arrangements and cleanliness. I hope they take these feedback points into consideration, as the venue has tremendous potential with its lovely décor and delicious food.
   

   The Ivy Asia, GuildfordResponded today

   Dear Anju, Thank you for taking the time to share your feedback about your recent visit to Ivy Asia, Guildford. We are delighted to hear that you were captivated by our ambiance and décor, and that you found the food to be a highlight of your evening. We regret that certain aspects of your experience did not meet your expectations, particularly regarding the seating arrangements and cleanliness. We strive to ensure that every guest feels comfortable, and we are sorry to learn that the table layout detracted from your overall enjoyment. Your comments about the cleanliness of the facilities are taken very seriously, and we will address these concerns with our team to ensure they are rectified promptly. We hope to welcome you back soon to restore your faith in us.
   

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2. C

   Catherine Gilbert

   London

   4 reviews

   4.0

   4 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Always a special experience. Still has an atmosphere and buzz no matter the timing. We had a late lunch and it was still nicely busy. Sushi rolls obviously freshly made but still come quickly. Great service . Decor beautiful and there are almost no “bad” tables.
   

   The Ivy Asia, GuildfordResponded today

   Dear Catherine, Many thanks for sending your feedback through to us; so lovely to read such a positive review; thank you. We looking forward to welcome you back very soon.
   

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3. R

   Richard

   London

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 2

   We went as a birthday treat and the food was delicious, however we had a dreadful table. Ground floor first table on the right. Every time the main door opened we had a howling draught and it was quite cold. Apparently the inner door has to remain open. The waiter put the heating up but we didn't notice any difference. No notice taken either that we had specifically mentioned it was a birthday occasion. I didn't expect anything much but why ask if no notice is taken of the answer! However, as the food was so good we will go back but will not be sitting at that table again in winter.
   

   The Ivy Asia, GuildfordResponded today

   Dear Richard, Thank you for taking the time to share your experience with us. We’re sorry to learn that your experience was impacted by the table location and the draught from the main door. We understand how this could have made your visit less comfortable, especially during the colder months. We will certainly review this issue with our team to see how we can improve seating arrangements for a more pleasant experience. It’s also disappointing to hear that your mention of the birthday occasion was not acknowledged, as we always aim to make such celebrations extra special for our guests. Your feedback highlights areas we need to improve, and we’ll ensure this is addressed to better meet expectations in the future.
   

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4. m

   melina

   Buckinghamshire

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   wonderful experience, superb food and service. 15th birthday celebration for my daughter who was thoroughly spoiled
   

   The Ivy Asia, GuildfordResponded 4 days ago

   Dear Melina, Thank you for this lovely feedback; We are extremely happy to read your birthday celebration has been memorable, with the food being amazing and the service attentive and efficient. We look forward welcoming you back for another delightful experience.
   

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5. J

   Jon

   Surrey

   8 reviews

   2.0

   8 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   Food was delivered to the table in the order. Some food ordered was inedible such as the chilli noodles. The salad did not contain the items on the menu. Very poor value for money
   

   The Ivy Asia, GuildfordResponded 4 days ago

   Dear Jon, We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We will use this as an opportunity to improve you ! We hope you'll join us again soon to restore your faith in us.
   

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6. B

   Ben

   West Sussex

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very high quality food and experience at The Ivy Asia
   

   The Ivy Asia, GuildfordResponded 4 days ago

   Dear Ben, Many thanks for sending your feedback through to us; so lovely to read such a positive review; thank you. We looking forward to welcome you back very soon.
   

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7. A

   Amy

   London

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was excellent and the food was delicious. A very beautiful interior design style.Definitely I will come back again. Highly recommended!!
   

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   The Ivy Asia, GuildfordResponded 4 days ago

   Dear Amy, Thank you for this lovely feedback; We are extremely happy to read your experience has been memorable, with the food being amazing and the service attentive and efficient. We look forward welcoming you back for another delightful experience.
   

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8. E

   Emily

   Surrey

   2 reviews

   4.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We went on a Sunday evening as a family to celebrate three birthdays and had a lovely time. We went for the festive menu which was also perfect for my 11 and 12 year old children. The puddings were lovely but maybe a bit too big!
   

   The Ivy Asia, GuildfordResponded 4 days ago

   Dear Emily, Thank you for taking the time to share your experience with us. We’re so pleased you enjoyed your time at the Ivy Asia in Guildford and we look forward to welcoming you back soon
   

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9. G

   Grace

   Surrey

   2 reviews

   5.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely afternoon tea with the family. We will definitely be back
   

   The Ivy Asia, GuildfordResponded 4 days ago

   Dear Grace, Many thanks for sending your feedback through to us; so lovely to read such a positive review; thank you. We looking forward to welcome you back very soon.
   

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10. H

    Hamza

    Surrey

    1 review

    4.0

    1 review

    Dined on 17 November 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    Starters were good and staff was amazing. But our mein for salmon and it was the dryest and poorly seasoned piece of mean.
    

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    The Ivy Asia, GuildfordResponded 4 days ago

    Dear Hamza, Thank you for sharing your feedback, we are happy that you enjoy our starters and the service provided during your experience, and we’re sorry to hear you were disappointed with our Salmon fillet. We would like to reassure you that we take all feedback on board to improve our guest experience and we hope you’ll join us again soon to restore your faith in us.
    

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