The Ivy Cardiff

Review summary

1. H

   Henna

   London

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 2

   Food and afternoon itself was lovely. Service was particularly slow. Took 25 minutes from coming for drinks orders to be taken. Took another 20 minutes for the drinks. Staff were unsure of what drinks were included. The table itself was small and probably would have been better if we were sat at a booth. They forgot the occasion of my mums birthday which was put in the booking and called through beforehand. The waiters didn’t actively clear the table of drinks to allow space for some more. Overall lovely afternoon tea but bad vibe. Probably wouldn’t go again.
   

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2. H

   Huw

   South Wales

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food was excellent as well and staff were very friendly and helpful
   

   The Ivy CardiffResponded 2 days ago

   Hi Huw, thank you for your high star rating of our establishment! We hope to see you soon.
   

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3. D

   David

   London

   9 reviews

   5.0

   9 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had intended to book the restaurant next door: The Ivy Asia. But I accidentally booked this place. Fantastic! So glad I did. They do a very good Bang Bang Chicken starter at The Ivy motherhouse in London but the Bang Bang Chicken skewers I had here were even better. We dined at the counter and had the most excellent service, fantastic food, and splendid wines and cocktails. The music was a bit weird but, otherwise, great night.
   

   The Ivy CardiffResponded 2 days ago

   Good Evening, thank you for your delightful feedback on your experience! We strive for excellent service and are pleased to hear that you have experienced this! Have a wonderful day, and see you soon!
   

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4. K

   Karen

   South Wales

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great food and place. Our waiter was miserable and made us feel like an inconvenience.
   

   The Ivy CardiffResponded 5 days ago

   Hi there Karen, thank you for taking the time to leave a review for us at The Ivy Cardiff. We're happy we could meet your expectations! We hope to see you soon
   

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5. J

   Jill

   South Wales

   5 reviews

   5.0

   5 reviews

   Dined on 25 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very pleased with our visit to the Ivy Cardiff today! Food very good, service excellent! We will be back 🥰
   

   The Ivy CardiffResponded on 25 November 2024

   Hi Jill, we are so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
   

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6. J

   Joanna

   London

   2 reviews

   4.0

   2 reviews

   Dined on 23 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Decor upmarket. Good atmosphere. Waiter was lovely but we didn’t appreciate being told by his supervisor that we had to hurry up as our table was needed in 15 minutes when it was less than 50 minutes since our booking began. Food was mixed - fish and chips excellent but the starters nothing to write home about.
   

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7. J

   Jane

   South Wales

   1 review

   5.0

   1 review

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a amazing service was great atmosphere was amazing
   

   The Ivy CardiffResponded on 25 November 2024

   Hi there, thank you for your high star rating of our establishment! We hope to see you soon.
   

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8. M

   Melanie

   London

   7 reviews

   5.0

   7 reviews

   Dined on 23 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a good meal and not as expensive as you might think. I don’t mind paying for quality.
   

   The Ivy CardiffResponded on 25 November 2024

   Hi there, thank you for your high star rating of our establishment! We hope to see you soon.
   

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9. c

   claire

   London

   4 reviews

   3.0

   4 reviews

   Dined on 23 November 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We arrived in the pouring rain, with a buggy, soaked through, there were four people at the reception desk and not one person opened the door for us, they all watched whilst we struggled. I was pretty gobsmacked by that tbh. Service at the table was great, food was delicious but pretty expensive for what it is.
   

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10. P

    Paul

    London

    6 reviews

    5.0

    6 reviews

    Dined on 22 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    A lovely ambience with great staff, food and drinks. They easily coped with dinner for 8 people.
    

    The Ivy CardiffResponded on 25 November 2024

    We’re grateful for your feedback Paul. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
    

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