The Ivy Castle View

Review summary

1. K

   Kanyarat

   Surrey

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice Brunch for our Anniversary Lovely experience, made our day also with a little surprise at the end , Thank you ♥️
   

   The Ivy Castle ViewResponded 5 days ago

   Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
   

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2. R

   Ray

   Surrey

   43 reviews

   vip
   2.0

   43 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Poor service - 35 minutes for food order to be taken. Starters - excellent Mains - both steaks were very poor quality. My wife’s fillet was inedible because of the fat, apparently that’s because it was French according to a waiter. Didn’t hang around for desert as we had been there for 2 hours by then.
   

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3. E

   Emma

   London

   2 reviews

   vip
   3.0

   2 reviews

   Dined on 15 November 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Staff are very nice but the service is reliably poor. If you put the wine away from us then you need to serve it and not make us feel uncomfortable when we have to remind you!
   

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4. L

   Louise

   Surrey

   2 reviews

   5.0

   2 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great decor, great service. Thank you.
   

   The Ivy Castle ViewResponded 5 days ago

   Thank you for the high rating review. We hope to see you soon!
   

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5. P

   Philip

   Surrey

   1 review

   5.0

   1 review

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely experience. The food was delicious and cooked well. Our Sever Natalia was amazing and made sure everything was perfect.
   

   The Ivy Castle ViewResponded on 4 November 2024

   We are very happy we could provide you with a positive experience! Thank you again for the great review!
   

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6. J

   Jackie

   Hertfordshire

   1 review

   3.0

   1 review

   Dined on 1 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Ok so booking was probably my fault .. thought I’d booked the ivy Asia next door . So ended up at the ivy . Restaurant itself is very nice but a bit dark . Not the first time I’d eaten here , but first time at night . Music was very loud , noise level was loud so couldn’t hear the waitress. Food was good , but … we had the steak and it was pretty much cold when it came out , and was under cooked. Wasn’t much chance of sending g it back as waitress was hardly around as she was looking after multiple tables . £32.50 for a fillet was expensive, but then had to add sauces and sides , so veg and chips .. main course was approx £55 a head . £50 for the most average bottle of red . No beer on tap . We eat out aloy , so I don’t mind paying the price if it’s good value . Unfortunately at nearly £400 for 4 of us I thought was very expensive for something that was pretty average to be totally honest (had a better meal in the local pub a few weeks back and was half the price !). I think go if you like it … but there are definitely better restaurants to eat in in Guildford that offer better value for money .
   

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7. F

   Francesca

   London

   1 review

   5.0

   1 review

   Dined on 31 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a delicious lunch yesterday at The Ivy, Castle View. The staff made the atmosphere welcoming and relaxed. All those I interacted with, from the young man at the desk to our waiter, Spencer, were charming and efficient with ready smiles and offers to help.
   

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   The Ivy Castle ViewResponded on 1 November 2024

   Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
   

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8. P

   Philippa

   Surrey

   5 reviews

   3.0

   5 reviews

   Dined on 30 October 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Underwhelming. I had requested a window seat for a special afternoon tea and that was provided. We had a bit of a wait for the waitress to take orders for drinks. She brought the pots of tea (half filled)but we had to ask for milk. The food was an interesting selection but the sandwiches were really cold which impaired the flavour. The scones were good but only enough jam and cream for three out of the four. We were subtly advised that it was time to go - absolutely no pressure - and then presented with a bill for the discretionary service charge (we had paid with a voucher) It would have been too embarrassing not to pay it but the overall service was mediocre. I’m not sure we will be rushing back for Afternoon Tea at the Ivy - maybe it’s one menu too many in such a busy restaurant?
   

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9. H

   Hamish

   London

   3 reviews

   5.0

   3 reviews

   Dined on 29 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always have a wonderful time at The Ivy, Guildford. Fantastic service, the staff are always polite and professional; the food is delicious and there’s a great atmosphere!
   

   The Ivy Castle ViewResponded on 1 November 2024

   Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!
   

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10. A

    Andrew

    Essex

    1 review

    5.0

    1 review

    Dined on 26 October 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 5

    Very attentive staff. Great menu. Perfect place to celebrate.
    

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