The Ivy Chelsea Garden

Review summary

1. A

   Adam

   Surrey

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   The staff are way to interested in chatting about what they are doing at the weekend. These staff at front house should not have a job here. They are rude and not interested - we are regulars and It was an inconvenience for them to welcome or serve us. It’s not a cheap place to eat breakfast and should be great experience. Service was slow, food was great but when I said I didn’t want to pay the service charge the girl just laughed! Really professional. You need to go back to basics, welcome your guests and make them feel valued. We did not do will take my business elsewhere .
   

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2. l

   luvtpa

   Tampa

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   It may have just been unrealistic expectations on our part but when we reserved an afternoon tea experience we were anticipating a somewhat quiet elegant atmosphere with others around us also enjoying a proper British Tea. It was not. It was a VERY LOUD popular restuarant that brought us the tea in the same manner as everyone else's fish & chips were being delivered. The price tipped us that the experience would be a little less impressive than others we researched but it was very far off the mark. The presentation on the plates was nice. Some of the sandwiches were tasty, others were soggy. The scones were ok as were the desserts. It appeared that it would be a fine restuarant to get a nice meal of you are ok with a loud noise level.
   

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3. A

   Andrew

   London

   6 reviews

   5.0

   6 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   As always The Ivy Chelsea never fails to disappoint. Despite being Christmas and being very busy the service and quality of food was top notch!
   

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4. M

   Mark

   VIP

   Barcelona

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   very poor service ,coffee was cold ,toast didn’t arrive and breakfast was third rate
   

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5. J

   Julie

   Alabama

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A lovely breakfast with friends in the most idyllic setting. Service was attentive without being overbearing. Food delicious and delivered quickly but not rushed in any way. Wonderful and can’t wait to go back!
   

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6. C

   Camilla

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great lunch stop, lovely food with gorgeous decor.
   

   The Ivy Chelsea GardenResponded 6 days ago

   Dear Camilia, thank you for taking the time to share your experience with us. We’re so pleased you enjoyed your time at the Ivy and we look forward to welcoming you back soon.
   

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7. J

   Jennifer

   VIP

   London

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Really poor service. Took ages for food to come out and it was cold!!
   

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8. P

   Pamela

   London

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Good food but restaurant very cramped. I was nearly sitting on top of my neighbours! Hitting elbows!!! However the snowman dessert was AMAZING! Also VERY noisy and had to shout over to each other.
   

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9. O

   Oliver

   London

   1 review

   4.0

   1 review

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Thank you for a lovely evening! We were a party of 7 with a small child and they could not have been more accommodating.
   

   The Ivy Chelsea GardenResponded 6 days ago

   Dear Oliver, thank you so much for the positive review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at The Ivy Chelsea Garden!
   

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10. H

    Hugo

    Madrid

    1 review

    2.0

    1 review

    Dined on 13 December 2024

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 3

    To be honest the the decoration of the place was the only thing worth mentioning on the positive side. The service was below average for a good restaurant in London. The food was ok but i was not served what i asked. I asked for a sirloin medium rare and i got a rump steak medium well. I asked for a glass of red wine terraza de los andes (malbec) and i think i got a different wine, I am not a professional identifying wine but i don’t understand why as in all good restaurants they serve you the wine directly from the bottle at the table so then there are no doubts! I believe this place might be good to have some drinks with a group of friends but it is not a good value for money to have a proper dinner.
    

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    The Ivy Chelsea GardenResponded 6 days ago

    Dear Hugo, thank you for sharing your feedback with us. We’re sorry to hear you were disappointed with your experience. We want to reassure you that we take all feedback on board to improve our guest experience and we hope you’ll join us again soon to restore your faith in us.
    

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